He was polite and helpful. I asked for information which he provided in a timely and accurate manner. And he did what he told me he would.
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Lisez les avis des autres
Fantastic service, great person to speak too extremely helpful and made straight forwards. Non of this AI rubbish real assistance to a human being thats a plus for me 🙂
Bit of a nightmare to get though on the phone. But once though the lady on the phone was lovely and so helpful. Dealt with my enquiry absolutely effortless she was kind and informative and ever so he... Voir plus
Having the right person at the first point of contact makes all the difference when dealing with the adoption process. After two calls and speaking with different people, I was fortunate to reach a lo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a DEFRA approved animal microchipping company. Offering a service to vets, implanters and pet owners.
Coordonnées de contact
4,7
Excellent
49 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Les gens ont aussi consulté
Reregistering a microchip to a new owner
I was unsure how to go about registering as a new owner, given that our dog was still registered with his previous owner (gamekeeper) who had emigrated to New Zealand and just left him with another gamekeeper. He was surplus to requirements and, as we have had several spaniels from this gamekeeper when they had been retired from working so he offered him to us. There were no contact details given to the second gamekeeper.
Jasmine was wonderful, making the process easy. She could not have been more helpful. I am very grateful to her.
30 décembre 2025
Avis spontané
We have been trying to get hold of…
We have been trying to get hold of someone says 24 hrs certainly not go to voicemail but before you leave a message it hangs up we found a dog but couldn’t check chip as not registered with your company so took to vets and vets couldn’t check either as not registered with you and has to send proof that there a vet so now dog will have to sit at vets till Monday
25 décembre 2025
Avis spontané
Paige was a superstar….i
Paige was a superstar….in fact a Super Superstar making sense of the ramblings of a daft old devil and sorting him out! Top lady!
8 décembre 2025
Avis spontané
First class servoce all the way.
First class servoce all the way.
I went to register 2 x Border Collies for the first time, spoke to Phillip on the first occassion but one of the microchips seemed to have a wrong number.
After taking his advice went to the vets to have them checked, it was down to the last number.
Phoned next day and Spoke to Sam C.
Both pups are now on the system.#Thank you to both people who were brilliant. Highly recommended.
21 novembre 2025
Avis spontané
I had to update the microchip details…
I had to update the microchip details of our pet.
I spoke with Paige V she handled this with one of the most positive experiences I have had. A credit to her employer.
24 novembre 2025
Avis spontané
Fabulous customer service
Fabulous customer service, great personable staff and assistance.
Microchipping your dog is easy and straightforward.
Many thanks as always
5 novembre 2025
Avis spontané
Excellent service
Excellent service. Prompt response times, friendly, helpful staff - a pleasure doing business with you as the saying goes. Keep up the good work!
6 novembre 2025
Avis spontané
So Helpful.
I have always found We Trace Pets very helpful with every query I have had and that has been quite a few.
They explain every stage of registering the dogs to our rescue and then when they are adopted their easy to follow new owner process is easy and straight forward.
At each stage they confirm that the dog is registered to our rescue and then confirm that the dog has been transferred to the new owner. Those actions are greatly appreciated and helpful.
Thank you.
1 octobre 2025
Avis spontané
The sorted my query quickly and…
The sorted my query quickly and efficiently
28 août 2025
Avis spontané
Friendly and helpful service
Friendly and helpful service
Helped me sought out ownership details. Extremely helpful and professional
26 août 2025
Avis spontané
Réponse de We Trace Pets
We’re so pleased the process went smoothly and that our team could provide the support you needed. Your feedback is much appreciated – The We Trace Pets Team
Luke s is very polite and helpful and…
Luke s is very polite and helpful and solve my problem in seconds much appreciated thanks
20 août 2025
Avis spontané
Réponse de We Trace Pets
We’re thrilled to hear Luke could resolve your issue so quickly and provide the support you needed. Your kind feedback means a lot to us – The We Trace Pets Team
Réponse de We Trace Pets
We’re delighted our team could provide friendly and supportive service. Thank you for sharing your experience – The We Trace Pets Team
Problem registering details online
Problem registering details online . Telephoned to seek assistance. Person I spoke to was very helpful and courteous and quickly resolved matters for me .
11 juin 2025
Avis spontané
Réponse de We Trace Pets
We’re pleased everything was handled smoothly and that you received the help you needed. Your feedback is much appreciated! – The We Trace Pets Team
Was quick and easy to transfer new pets…to new owner
Was quick and easy to transfer new pets details to mine Luke was very polite and helpful made me feel at ease I'm happy with the service provided and happy with the company
9 juin 2025
Avis spontané
Réponse de We Trace Pets
We’re delighted Luke could support you through the process and ensure everything was taken care of without any stress. Thank you for your kind words – The We Trace Pets Team
Seamless interaction
4 juin 2025
Avis spontané
Réponse de We Trace Pets
We’re pleased everything went without a hitch. Thank yo for your feedback! - The We Trace Pets Team
Réponse de We Trace Pets
Thank you for your lovely review and 5-star rating!
We're so glad you found our team helpful and easy to talk to. It was our pleasure to assist you—please don’t hesitate to get in touch if you need anything else.
Not at all happy
Not at all happy. We purchased our puppy yesterday, the breeder had already had her microchipped with this company. I was expecting registration to be approximately £15. Far too expensive, I would love to know the difference between this company and others and what the reasons are behind the extra charges. Maybe we get the FBI if our pet goes missing!!!
The company have responded to my review to attempt to explain their extortionate fees. They offer no better service than any other. The extra that they do offer you have to pay a subscription for.
2 août 2024
Avis spontané
Réponse de We Trace Pets
Thank you for sharing your feedback on Trustpilot. I'm sorry to hear that you are not happy with the registration fee for the microchip.
We'd like to take a moment to explain why there is a charge and what it covers. The registration fee not only includes entering your details into our DEFRA-compliant database, but it also supports our essential 24/7 lost and found helpline. This service ensures that veterinarians, wardens, and other professionals can quickly access your pet’s information if they go missing, providing peace of mind and speedy recovery.
The individuals who implant the microchips are independent of our company, and we provide them with the microchips at no cost. Our goal is to make pet recovery services accessible and reliable, and the fee helps maintain these critical services.
We understand concerns about costs, which is why we offer two flexible registration options:
One-time payment of £23.99: This covers the registration of one pet, the ability to update your details as needed, and access to our dedicated UK-based support team.
Subscription for £4.99/quarter: This option allows you to register up to 5 pets, offers unlimited 24/7 online vet consultations, and includes FREE VIP access to PetsReunited.com, providing over £100 in savings along with all the benefits of the one-time payment plan plus additional perks.
We appreciate your understanding and hope this clarifies the value behind the registration fee. If there is anything else we can assist you with or any further questions you have, please don't hesitate to reach out.
Kind regards,
We Trace Pets
Absolute scam
Absolute scam
Clearly the vets are getting a kick back to use chips that’s have been pre registered with this company
As one previous reply on here states it’s a 274 service which is is not…office hours are 9-5
Cannot transfer to a free registry and have to pay £24 quid.
On sign up does not advise about minimum term for premium
Really poor and will advise people to stay away from this company
13 janvier 2024
Avis spontané
Réponse de We Trace Pets
Good Afternoon Mike,
Thank you for sharing your concerns, and we appreciate your feedback and are sorry you feel this way.
Regarding the misconception about our service hours, while our office hours are from 9 am to 5:30 pm, we do understand the importance of reunification and, therefore, are committed to maintaining a 24/7 helpline for emergencies and reunification purposes.
The £24 fee for keeper accounts covers the essential aspects of database management, secure information operation, and the 24/7 helpline for reunification purposes. We aim to provide a reliable and efficient service to all of our customers.
As for our subscription terms, these are transparently outlined on our website for your convenience and easy reference.
We adhere to DEFRA standards, ensuring our database is compliant, and our unwavering commitment is to deliver an efficient and high-quality service.
Kind Regards,
We Trace Pets
£23.99 "Admin" fee for a new owner to register…
£23.99 fee for a new owner to register their microchip.
Yet [another] sector on the make. No doubt the breeder had to pay a fee too. My other pup and cat have been registered with different chip companies didn't charge any admin fee...
However, this is a good way to discourage owners from registering...
11 août 2023
Avis spontané
Réponse de We Trace Pets
Hello,
Thank you for sharing your thoughts about our registration fee. We understand your concerns and appreciate your feedback.
At We Trace Pets, we strive to provide comprehensive and reliable pet microchipping services to ensure the safety and well-being of your furry companions. Our registration fee of £23.99 contributes to the maintenance of a secure database and helps cover the administrative costs associated with managing and updating pet keepership records. We provide a 24.7 service so should your pet go missing day or night, weekday, weekend, bank holiday, your call will be answered. This enables us to swiftly reunite lost pets with their keepers in times of need.
We acknowledge that different companies have varying policies regarding registration fees, and we value your input in this regard. We're continuously evaluating our services to ensure they are accessible and beneficial to all pet keepers. It's important to note that while there might be a fee involved, the benefits of having a microchipped pet, such as increased chances of recovery if they are lost, far outweigh the cost.
We're here to assist and provide support throughout your pet's journey. If you have any further questions or would like to discuss your concerns, please feel free to reach out to our customer service team. We're dedicated to improving our services and appreciate your contribution to that process.
Thank you for considering We Trace Pets for your pet's microchipping needs. We value your commitment to responsible pet keepership and look forward to serving you and your beloved companions.
Best regards,
The We Trace Pets Team
A* customer service
Rang this morning in full on panic as my dog escaped. The customer service lady (Hayley) claimed me down and explained the process and what I needed to do next. Luckily my dog was found safe and sound at the park. Thank you Hayley for your support!
24 juillet 2023
Avis spontané
Réponse de We Trace Pets
Good Morning Carly, Thank you for your great feedback! Kind Regards, We Trace Pets
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