Very courteous and professional. I had driven from Peterhead to Perth to lodge my bottle of Whisky into the next auction, but a problem arose, in that due to unforeseen circumstances, they couldn't ma... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
As a seller the experience was positive. I had quick responses from the team with any questions. They collected my bottles and listed them promptly into the next auction. Payment could have been q... Voir plus
L'entreprise a répondu
I really enjoy your website's auctions; there's always a wide variety of items. However, I find the shipping costs quite high because I have to ship everything back to Hong Kong each time. When I buy... Voir plus
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Your auctions consistently have the best assortment of Japanese whisky and really interesting bottles. Unfortunately, the way the auction is set up is frustrating. Rather than have lots close at a set... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Coordonnées de contact
PH1 3FN, Perth, Royaume-Uni
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4,3
Excellent
373 avis
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Fees and shipping is a little to much…
Fees and shipping is a little to much for an out of country buyer!
28 avril 2025
Réponse de Whisky Auctioneer
Hi Britton, thank you for your review.
We understand that international fees and shipping costs can add up, and we’re always reviewing how we present this information to ensure clarity and transparency for our clients. All lots are marked with UK or EU icons, and full details around commissions, shipping rates and potential import costs are available on our website.
We’ve established dedicated offices in both the UK and EU to better support our global client base, allowing us to serve our customers more directly and help keep associated costs as low as possible. We really appreciate your feedback and will continue working to deliver the best possible experience.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thank you for your review! We're pleased that you're satisfied with our communication, selection, and service.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks so much for your kind words. We’re delighted to hear you were happy with the service and delivery.
Megan - Whisky Auctioneer
slow and expensive
one, they charge a ridiculous fee for credit card use 3.5% ...2, they ship your whisky using UPS rail in the US... slow and unreliable. over 6 days from SF to FL
6 mai 2025
Avis spontané
The service was sound
The service was sound, any question I had, or help that I needed, was dealt with in a short time span
12 avril 2025
Réponse de Whisky Auctioneer
Thank you for your review. We’re really pleased to hear the team were able to help promptly.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks, Maarten! Glad to hear you were satisfied with the information and delivery.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks, Peter. We’re pleased to hear your delivery arrived on time and well packaged.
Megan - Whisky Auctioneer
This is an update to my one star review…
This is an update to my one star review from five days ago. I have been contacted by whiskey auctioneer and learned the bottles were damaged and not destroyed and are being shipped to me. I was happy to receive a call and get up to date information. Very happy with their customer service and will be bidding again in the near future!
26 avril 2025
Avis spontané
Réponse de Whisky Auctioneer
Thanks so much for updating your review. We’re really glad we were able to clarify things and that you were happy with how it was resolved.
Megan - Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks so much for the 5-star review, it really means a lot to us. We're thrilled to be one of your favourite places to find great whisky - we really couldn't ask for more! Looking forward to welcoming you back in the next auction. Eilidh, Whisky Auctioneer.
Helped by Whiskey Auctioneer
I had problems witrh my last transaction- entirely on my end, and Whiskey Auctioneer bent over backwards to help me complete the process. 6 stars if I could. Always fast shipping & well packaged. Thank you Whiskey Auctioneer!
1 avril 2025
Réponse de Whisky Auctioneer
Hello! Thanks so much for the lovely review. We're delighted we could help get everything sorted! Sometimes things go sideways but I'm pleased to hear we could lend a hand.
Six stars? We'll take that 🥃 Thanks for the kind words and continued support! Eilidh, Whisky Auctioneer
The gap in information between payment and delivery
DHL Express's delivery service was the best. However, I was disappointed with the information gap between payment and delivery. If you could tell me roughly when it is expected to be shipping date, it would be a great help in receiving the package.
19 mars 2025
Réponse de Whisky Auctioneer
Hi Ryan, Thanks so much for taking the time to leave your feedback. I'm really pleased to hear DHL delivered a great experience!
I’m sorry to hear you didn’t receive the tracking information as expected. It’s usually sent automatically at dispatch, but it may have found its way into a junk or spam folder. In future, please don’t hesitate to reach out to our Client Services team, they’ll be more than happy to share it directly and keep you in the loop.
Best wishes, Eilidh – Whisky Auctioneer
Too Much Time!
It took an inordinate amount of time to get this bottle shipped to me. Ultimately, I had to pay extra shipping charges and I had to pay a tariff. Not a good experience.
14 mars 2025
A company who knows how to treat their clients
Duncan is always an exemplary example of the finest in customer service a company could provide their client. He has never let me down in terms of correcting a problem or expediting a service I need. That’s why I feel assured he’ll be able to help me find what I am looking for somehow. Great job, whiskyauctioneer
24 mars 2025
Gems Galore
Great service as usual. No hidden fees. Super quick delivery. Got a couple gems on this occasion. Thank you.
14 mars 2025
Réponse de Whisky Auctioneer
Hello, thank you for taking the time to leave such wonderful feedback for us, we truly appreciate it. We're so glad to hear you had a fantastic experience and congratulations on finding some hidden gems - it's always the fun part! Best wishes, Eilidh at Whisky Auctioneer.
High add on costs
Still a great place to find whisky, the 'add on' costs of margin and high postage are starting to put me off future purchases
12 mars 2025
Réponse de Whisky Auctioneer
Hi Josh, Thanks for taking the time to leave us your positive feedback. Our team will be delighted to hear that you had a 5-star experience with us. We look forward to welcoming you back soon. Best wishes, Eilidh at Whisky Auctioneer.
Réponse de Whisky Auctioneer
Hello, Thank you for the 5 star review! We're delighted to hear you had a smooth experience with us. Thanks for your support! Eilidh, Whisky Auctioneer.
Everything worked out wonderfully
Everything worked out wonderfully. The auction as well as the whole handling afterwards. I can highly recommend Whisky Auctioneer.
11 mars 2025
Réponse de Whisky Auctioneer
Thank you so much for your kind words, Patrick. We’re delighted to hear everything went smoothly and truly appreciate your recommendation.
Megan – Whisky Auctioneer
Simple bet on youre favorite bottle and…
Simple bet on youre favorite bottle and whenn youre price is the highest you pay and they send you the bottle quick!
Negative: The warn you aboud the tax you have to pay by passing the border (in my case from the UK to Netherlands) but you don't see the exact amound, what you can aspect, when you close on the site!
14 mars 2025
Réponse de Whisky Auctioneer
Thank you, Marcel. We’re pleased you found the process simple and efficient. You can find information on VAT on our Shipping Fees and Information pages at whiskyauctioneer.com.
Megan – Whisky Auctioneer
Réponse de Whisky Auctioneer
Thanks for the great feedback! We're thrilled to hear you're enjoying our auctions.
Megan – Whisky Auctioneer
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