Whole Supp Avis 

I'm not sure if their customer service exists. I paid for my product 9 days ago and it still hasn't dispatched. I have emailed twice, and no answer whatsoever. If you are trying to take on similar companies, do not fail your customers as they will not come back. I will be reverting back to the other brand.

This product is fantastic! I have done a lot of research about nutrition / supplements and have found this product to be not only the one providing the best range of everything your body needs, but also the most affordable.
On top of that, I have contacted their customer support team a number of times now and they are always very quick to sort the issue and are extremely friendly in doing so.
I highly rate getting a subscription!

The shake definitely was effective at keeping me fuller and made it easy for me to control my calories. However I really struggled to get it to mix well and even after mixing for much longer than it suggested I would still get lumps in it. Flavour was also underwhelming

The worst customer service ever. You message them and they take days to get back to you. You come to an agreement and then they lie to you. Not to mention the product tastes awful. Oh and you’ll also have to wait over a week for a delivery, so keep that in mind as well.

After four years on GLP-1 medication, I’ve been looking for a convenient meal option that helps me feel nourished and comfortably satisfied until my next meal. Whole Supp has been such a handy find.

My cousin initially gifted me a pack, and I loved it. It’s easy to prepare and takes some of the thinking out of busy days when I want something simple and filling. Finding out that it’s Irish-owned was another lovely bonus.

The customer care has been excellent too. A really positive experience, both with the product and the people behind it. ☺️

Best customer service ever, seems nothing is too much trouble for these guys, if only more businesses would prioritise the whole customer experience the way they do. Thank you!!

Ordered August 25th. Delivery time stated 2-3 days. September 1st - still not despatched, no update from customer service. Money taken and no product delivered. Cowboys?

Sadly, I had to leave this review after looking more closely at the ingredients on 100% Nutritional Complete Meal supplement powder. The product contains 13 additives, yet it’s marketed as a wholesome, healthy alternative. It’s a real shame, as I wouldn’t have purchased it had I known this beforehand.

Order number: 33805

Really love the flavour and quality. Not sickly at all as are most I’ve tried. More energy in last 8 weeks of trying. Looked up the superfoods involved and it all real. Thanks guys. I’m so lazy when it comes to cooking. Nice to get the nutrition in. Loving the creatine too. Super focused now. Getting my fitness back!

The product itself appears outstanding. The ingredients, reviews and brand positioning all suggest a premium health and nutrition product. Unfortunately, the purchasing experience has been the complete opposite.
Buying a health product should be a straightforward and stress-free experience. Instead, the process has been frustrating, misleading and unnecessarily stressful. At this stage, despite being genuinely excited about the product, I regret not purchasing elsewhere.
My main concerns are:
Advertising products with a stated delivery timeframe of 2-3 days when stock is unavailable.
Failing to proactively communicate significant delays to customers.
Offering goodwill compensation and then withdrawing it.
Selectively responding to customer enquiries while ignoring others.
Potentially misleading promotional offers displayed on the website.
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Full Experience
As someone who takes health and fitness seriously, I have been pushing myself hard in the gym to achieve personal goals. Through this process, I realised I was struggling with morning training sessions due to not eating beforehand, which led me to research meal replacement and protein products.
Initially, I looked at well-known brands such as Huel, but after researching Whole Supp I was genuinely impressed by its approach, ingredient quality and overall philosophy. I strongly believe that if you are putting something into your body, it should be the best quality possible. For that reason, I was more than willing to pay a premium price. Naturally, I expected a premium customer experience to match the premium product.
On 2 August, I placed an order for Vanilla Whole Supp. The ordering process was straightforward, and I received confirmation that the order had been placed successfully. At that point, I was genuinely excited and looking forward to receiving the product.
While browsing the website afterwards, I explored other products and promotions being advertised.
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Issues Encountered
1. Misleading Delivery Information
At the point of purchase, the website advertised a delivery timeframe of 2-3 days. However, after placing my order, I discovered the product was effectively out of stock and would not arrive until around 25 August.
This represents a delay of over three weeks from the order date of 2 August. Had I known the true delivery timeframe before purchasing, I could have made an informed decision about whether to proceed.
What is particularly disappointing is that no proactive communication was sent to advise customers of this delay. Instead, I had to chase for updates myself.
2. Misleading Promotional Offer
The website advertises a free metal shaker when purchasing two bags of Whole Supp protein.
When I contacted customer support and asked whether I could upgrade my order to qualify for this offer, I was informed that I could only receive a plastic shaker because that was allegedly the offer available.
This directly contradicts what is displayed on the website and left me feeling misled. If a metal shaker is advertised, customers should receive a metal shaker or the promotion should be corrected immediately.


3. Selective Responses to Customer Enquiries
On 5 August, I raised a query regarding the advertised shaker promotion. To date, I have received no response.
However, when I contacted the company from a different email address regarding my delayed order, I received a response.
This creates the impression that enquiries are being selectively answered depending on the subject matter being raised, which is extremely concerning from a customer service perspective.
4. Discount Offer Withdrawn
Following the issues I experienced, a discount was offered as a gesture of goodwill for a future purchase. However, this was subsequently withdrawn because I did not have a subscription.
Offering compensation for service failures and then retracting it only adds further frustration to an already disappointing experience.

Immanuel and the team at WholeSupp offered exceptional customer service for a recent issue. Communication throughout was excellent and they were a pleasure to deal with.

We’ve been subscribed to Whole Supp for years, but this experience has completely put me off… They took payment for my subscription despite the flavour being out of stock and didn’t tell me. I only found out after chasing them multiple times by email and even commenting on their social media. If I hadn’t chased and chased, I genuinely don’t know if they would have contacted me at all.

The whole point of a subscription is that you don’t run out. Instead, I had no product and had to buy Huel bottles in the shop to replace it.

After all that, their final offer was 15% off my next order. No replacement product, no meaningful apology, and no real acknowledgement that charging people for orders you can’t supply without proactively informing them is unacceptable.

The product is good, but the customer service is genuinely some of the worst I’ve experienced.

I love the taste, consistency and quality of their super food meal shake. It is always delivered on time and packaged well. I am also extremely impressed with their customer service. I understand from a few reviews this has been a problem. All I can say is that they must have obviously taken on board feedback. They responded to my emails quickly and always solution focused. I wish all companies were as conscientious, polite and customer focused as they are. Well done and thank you ☺️

Ignoring my emails. Over a week and my order wasn't shipped. Had to go through my bank to reclaim my funds. Avoid

Customer service is appalling! I was notified that the vanilla flavour had become out of stock, given an availability date of Mid August and I was given two options on what could happen with my order. I chose Option 2.

"Option 2 – Keep Your Vanilla Order
If Vanilla is your preferred flavour, we'll reserve your order and dispatch it as soon as the new stock arrives from 23 August.

You won't be charged until your order ships."

Imagine my horror when Customer Services replied saying thanks for making a choice and that Customer Services would be updating my order to Strawberry. I LOATH STRAWBERRY FLAVOURED THINGS!!!! I have no idea where the most likely an AI bot Customer Services got that idea from. I would NEVER order anything strawberry flavoured. IF a human replied to my email stating my choice, they are very very wrong.

On querying delays in delivery Immanuel was able to assist to clarify the position and update on the delivery. Issue was outwith Wholesupp control due to recent heatwave. Have been using Wholesupp for the last 2 1/2 years on my weight loss journey and more than happy with their products, with no signs of reduction in quality as the continue to grow and expand their product line.

Whole Supp is my new Go Too
I was cynical about Meal Replacement solutions until I tried Whole Supp
My normal breakfast routine has completely changed now, I’m full until Lunchtime
It tastes great too
A word of advice to new users shake it well to get it smoother after a while you will work out how smooth you like it

Great meal replacement products, delivered quickly, small issue with damaged item but resolved instantly by a wonderful customer services team, highly recommend this company.