Where do I start? Item arrived 2 days late, to my card billing address NOT the stated delivery address. As this was the house I had moved out of, it took 10 days to retrieve the item. I didn't receive... Voir plus
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Really quick and efficient service, and the wifi was stronger than the one I ended up getting installed. Good value for money, would definitely recommend
I recently moved into a new-build home to learn it would take two weeks to be connected to broadband. The house gets terrible (one or two bar) 4G signal so home-working was impossible. Wifi Hire deliv... Voir plus
We opened a new business and due to a last minute admin error, our internet was not going to be installed in time for opening. We ordered from wifi hire very late in the day and literally crossed ou... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.
Coordonnées de contact
Royaume-Uni
- wifihire.co.uk
4,1
Bien
293 avis
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Good fast service but sneaky T&Cs
Good fast service which I needed. However, in order to ensure my product arrived on time I had to pay for the hire the day before I needed it to be switched on. Other providers will only charge you from the day it is used. WifiHire switches off the service at 12pm the day of termination. Why!? It's not a hotel room they need to clean and prep for next person. Other providers give you the whole day. In short, this becomes more expensive. I would go back to previous supplier next time.
6 janvier 2026
Réponse de Wifi Hire
Hello Warwick,
Thanks for taking the time to give us your feedback. We are glad to know that the service was good and fast when you needed it.
Hired devices are delivered on hire start dates (including Sundays, but excluding UK public holidays) or may arrive 1 day in advance as a courtesy (when possible) which is written on the delivery and return page on the website. If you required the device to be delivered earlier, we would have dispatched the device for delivery 1 day in advance as a courtesy.
I have investigated this and I can see from our system that the device you hired was a Europe device which was delivered to your UK address on your hire start date. The data on the device is always active which means you can start accessing the internet on the device once you receive it.
After looking through the customer service inbox, I can see that you did not send a request via your hire confirmation email to have the device delivered earlier. The device would have been delivered 1 day in advance as a courtesy if you had sent us a request.
Regarding switching off the data on the device, I have looked into the hire log and can see the device was not switched off on the end of hire date.
I have also checked the Royal mail return page via the courtesy return label and it shows you posted back the device on your hire end date.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Did a job to an extent but overall not…
Did a job to an extent but overall not a good product in my opinion. Very overpriced and have to pay £150 deposit. When being refunded the deposit the delivery is taken out which is very underhanded but is in small print. The product itself is disappointing, paying a premium expect high speeds but the reality is it can only be as good as the 4 / 5g signal. The product does not perform any better than a standard mifi dongle which you can get for a fraction of the cost and longer duration elsewhere. Def suited to very short term (days) hire corp type hires than residential.
5 janvier 2026
Avis spontané
Réponse de Wifi Hire
Hello Peter,
Thank you for taking the time to give us your feedback. We apologize for any inconvenience experienced.
We have a variety of devices available for hire and the deposit for each device differs. We don't deduct delivery fee from the refundable deposit. The delivery charge is normally added at the checkout page when paying for the hire (and also tagged as delivery fee).
We actually subsidise the cost of delivery and packaging, as the device you hired actually cost more to package and deliver than what we charge for delivery. The package also included a Free return postage label for customers to use in posting the device back to us at the end of their hire period. The full cost of the return postage label is also covered by us as a courtesy, to make it easier for customers
I have investigated this and I can see the exact deposit you paid was refunded into your account after we received the device.
Based on the speeds described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Excellent -everything worked perfectly
Excellent -everything worked perfectly
I ordered quickly and easily on their website. The router arrived quickly, set up took a couple of minutes and worked very well in every room in the house, I extended the hire period a couple of times and this was very quick and simple to do. They send you emails letting you know that your hire period is coming to an end so you don't forget to return the router on time. At the end of the hire period I returned the router as per their instructions and was refunded my deposit in a matter of days. I would recommend that people check that they have good 4G reception in their area before hiring. I used signalchecker.co.uk . It is not often I get the chance to say a service was excellent but in this case it was. Whole heartedly recommended
6 décembre 2025
Avis spontané
I was really impressed with the lead…
I was really impressed with the lead time for delivery of the Wifi box, even during the busiest time of the year. The Wifi was trivially easy to set up, reliable and good value for money. The return was straightforward, and the deposit repaid promptly.
30 décembre 2025
Avis spontané
Simple process great product
26 décembre 2025
Avis spontané
Quick delivery and with a pre paid…
Quick delivery and with a pre paid return label very professional
30 décembre 2025
Excellent service
Quick delivery, great broadband with instant access would definitely recommend
6 janvier 2026
Avis spontané
Great service and turned up on time.
I ordered this for cover over Christmas as we had recently moved home. It gave us exactly what we needed until our broadband was sorted out.
17 décembre 2025
Avis spontané
I have no issue with the system working…
I have no issue with the system working . But I did not revive a confirmation email . I have been trying for a few days to check the end date and that I have lost my return label . I need to get a new label and have confirmation of end date . I ordered on 27/12 my hire started 29/12 but it did not arrive until 30 /12 . So does that mean 13 /01/26 end date ?
30 décembre 2025
Avis spontané
Réponse de Wifi Hire
Hello Kirsten,
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.
When you placed your order, you would have received 2 emails
• A payment receipt
• A hire confirmation email (Reply this email, Please check your inbox/junk/spam folder)
I have investigated this and I can see that your order was received on Saturday the 27th of December 2025 at 19:23 after our closing hours. I can also see that you chose Monday the 29th of December as your hire start date.
Our fastest delivery is a next working day delivery service. Your order was received after our last dispatch on Saturday. Given that Sundays are none office days in the UK, the courier service company we work with does not pickup items for dispatch on Sundays. Hence your assigned device was dispatched on Monday the 29th of December 2025 to arrive at your address the next day on Tuesday the 30th of December 2025. Hence your hire will end on Tuesday the 13th of January.
I can see this is an ongoing hire and I can also see from our customer service inbox, the customer service team has provided the required support regarding your end of hire date and how to return the device.
Given Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, i would recommend you contact the customer service team if your require further assistance, so that they can be in the best position to support you.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Thanks for an excellent and very easy…
Thanks for an excellent and very easy experience. You got me out of a hole.
Paul Hooper
17 décembre 2025
Descent service though strict return policy and heavy overcharging
Descent service though radically stringent return policy. They charge way too much simply for posting a day late. No flexibility and poor customer service.
27 décembre 2025
Avis spontané
Réponse de Wifi Hire
Hello Brian.
Thanks for taking the time to give us your feedback and season’s greetings.
This has been looked into and I can see from the Royal mail return postage tracking page that you posted back the device 3 days late (3 days after your end of hire date). Hence the reason there was a late return fees charged for the 3 days late return.
A hire can be extended for longer if it's needed for longer than the period it was hired for by either emailing us to request a hire extension or using the hire extension link in the hire confirmation email received after placing a hire.
Kind Regards
Wifihire.co.uk
Great experience
I placed an order for this, for a house move before the Broadband was activated & it arrived bang on time & worked perfectly straight out of the box.
I have no hesitation in recommending this company.
12 décembre 2025
Avis spontané
Shocking experience
We are first time buyers who ordered a temporary box whilst waiting for our wifi to be installed so that we could work from home whilst receiving furniture deliveries and get set up in our new home. We received our order 2 days later than promised and when the temporary box eventually arrived the wifi did not work. We have sent numerous emails to customer service all of which have been ignored. Posting on here to hopefully get some kind of response and to warn others away - as we are not receiving anything back from our emails.
*EDIT FOLLOWING RESPONSE FROM WIFI HIRE BELOW*
I have screenshots to show that the box was not delivered on the day after but two days after. We also contacted yourselves on the 16th, 17th and 21st which were not responded to. The responses were received after I posted this review. Awful company, who do not provide the services advertised and then deny any wrongdoing. We have been compensated with a £5 refund…
12 décembre 2025
Avis spontané
Réponse de Wifi Hire
Hello Daniella,
Thank you for taking the time to give us your feedback. We sincerely apologize for any inconvenience experienced.
We use Royal mail to deliver the devices, and due to the Christmas festive period there were delays with Royal mail logistic across the UK.
Your hire start date was on the 15th of December, I have checked the Royal mail tracking page and it shows the device was delivered to your address on the 16th of December (1 day after) .
I have investigated this and i can see you contacted us on the 23rd of December and on the 24th of December, after your hire had ended and you had returned the device.
On the 24th of December you included screenshots of the previous messages you had sent earlier than the 23rd of December to us. The screenshots you had sent to us shows you had been sending an email to "NoReply@wifihire.co.uk". instead of info@wifihire.co.uk , hence the reason we did not receive the emails sent earlier to us.
Regarding the wifi not working, It seems there was a mast failure in your location at that time. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this so we were unable to investigate the issue during your hiring period because you had been sending emails to the wrong email address which meant we had not received your previous emails during your hire period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Wouldn’t use this service again
Arrived very quickly but a high price for a below average broadband. Advertised as being able to game ect… bit that’s not the case. If you have 1 mobile in the house then go for the most cost effective option ( which is still expensive ) but if you need anymore you will need to pay a lot more
27 novembre 2025
Avis spontané
Réponse de Wifi Hire
Hello Jamie,
Thanks for taking the time to give us your feedback. We sincerely apologize for any inconvenience experienced.
The device can be used for online gaming, movie streaming and connecting smart TV.
But based on the speed issue described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Great service
Great service, simple to use! Highly recommend for a short term Wi-Fi coverage.
28 novembre 2025
So far so good
Easy to book
Confident it will arrive (usually the day before)
Email answered by people who want to kindly assist
The Wi-Fi Works well
Easy return
And
Refund of deposit
5 décembre 2025
Avis spontané
Rubbish
Used these guys when we moved into our new house. Received box on Sat afternoon Performance was consistently poor with speeds as little as 3mbs! Was pretty useless but we decided it was what it was and for the period of time not worth complaining about (I suspect they rely on this). To top it all they have now deducted £20 from our deposit because instead of posting the box immediately on the Sat afternoon when the hire period ended we posted it on the Monday! So the total cost for rubbish WiFi for the week was £80! Will never use again!
In response to the below like I said considering the short period of time there was no point in asking for another box as by the time it arrived it would have been too late. You do wonder if there was a better box why that was not sent in the first place.
As to the late return I personally think it is unreasonable to expect the box to be posted Sat afternoon and pointless Sunday (you can tell it hadn’t been used since Thursday). If that’s how you conduct business then fine but I won’t ever use you again
28 novembre 2025
Avis spontané
Réponse de Wifi Hire
Hello Tom
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
This has been looked into. I've searched our customer service inbox, and unfortunately i can see you didn't inform us of the network issues you experienced in your location during your hire.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Kind Regards
Wifihire.co.uk
Good experience and Useful device
The device worked well for us and covered the period of time we needed it. Extending the time was easy and support was responsive when required
18 novembre 2025
Terrible Wifi Speeds and worst customer service
Firstly, the delivery.
The device attempted delivery on a Saturday, and despite me being home, the Post man didn't wait and took the parcel back. Due to this, i didn't get the Wifi box until Monday, but I still got charged from Saturday even though you could clearly see from the Tracking that this wasn't received. I got charged an additional £30 due to this.
Essentially these devices run off sim cards, so it's much much cheaper buying a sim only sim card with unlimited data on a rolling plan.
It's also worth noting, these sim wifi boxes are entirely dependent on the SIM network connection in your area. Despite "promising" X speeds. I was getting 1.2MB Download speed, the exact same as me EE Sim.
The device itself was absolute trash, doesn't work very well at all. The customer service is absolutely terrible. I got charged for 3 days despite showing evidence that the device was not received.
Avoid this company at all costs if I were you.
Just google Phone network checker in your area, and purchase a sim only data bundle on a rolling contract. Save yourself £50+.
P.S
They use very sly tactics when it comes to returning the box, using confusing wording to try and throw people off. It's honestly such scummy behaviour.
10 novembre 2025
Avis spontané
Réponse de Wifi Hire
Hello Elis,
Thank you for your feedback. First of all, we sincerely apologise for any inconvenience experienced.
I can see from the Royal mail Tracking page that the post man attempted delivery, but there was no response.
Unfortunately we have no control over making Royal mail or the postman/woman wait longer at the door of a delivery address when they receive no response. If a delivery is missed, the device can be picked up from your local delivery office. However, I can see from the Royal mail tracking page that you requested for a redelivery on Sunday, November 9th, and the device was delivered on Monday.
Regarding the network speed you received in your location, I've searched our customer service inbox, and unfortunately I can see you didn't inform us of the network issues you experienced in your location during your hire.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Regarding the return of the device, I can see your end of hire date was 22nd of November", but when I checked the Royal mail tracking page it shows the device was dropped off at the post office 3 days late.
if a device is needed for a longer period than the original hire period, the hire can be extended by contacting us or using the hire extension link in the hire confirmation email.
Apologies for any inconvenience caused.
Kind Regards
Wifihire.co.uk
The whole experience including answers…
The whole experience including answers to questions was first rate. We used this for a client workshop for over 40 people in a GenAI Hackathon and the performance was never found wanting. Good value and great customer service. Thank you.
20 novembre 2025
Avis spontané
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