Williams Handbaked Avis 

757
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We absolutely love Williams products! They make wonderful presents (if we don’t eat them first). They are nicely packaged, and the packaging is eco friendly. Communication is always good and th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying a... Voir plus

Noté 5 sur 5 étoiles

I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Well packaged; they always arrive in perfect condition. The biscuits are stunning. They are luxurious and delicious. The hand dipped, milk chocolate, ginger biscuits are the very best! Quality ingredi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en boulangerie
  2. aussi dans
  3. Boulangerie

Écrit par l'entreprise

Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

757 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(757)

76 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Disappointing

To be fair I can't comment on other varieties of William's biscuits but my experience of the Fruit Shrewsbury Butter biscuits ( 6 biscuits for£4.75) will probably keep me from ever trying any others.The blandest fruit biscuits I and my husband have ever tasted -and we have tasted very many.A poor biscuit in a posh box is still a poor biscuit.

29 septembre 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

Hi Deborah,

I'm so sorry to hear that you didn't enjoy our Fruit Shrewsbury Butter Biscuits that you recently purchased. They're one of our most popular flavours, so I'm disappointed to learn you didn't have a good experience.

Please email me directly at rory@williamshandbaked.co.uk so I can find out more and hopefully resolve this for you.

Kind regards,
Rory

Noté 5 sur 5 étoiles

5* (and more)

Every item ordered was superb quality, just placed another order and can’t wait to get tucked in.

29 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

This is a brilliant company

This is a brilliant company. Great for gifts. I ordered a gift yesterday evening in a rush put wrong delivery address. I emailed immediately and again this morning. Rory emailed straight back saying all was fine and gift was on its way to correct address. A personal service from a company is rare these days thank goodness for this one.

3 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

Update on this earlier review…

I bought some eccles cakes at our local garden centre. I sadly seem to be out of sync with most reviews but i found them so dry they were really diifficult to eat. Not a pleasant experience at all.
Afraid i wont buy again

Following this review i was contacted by the owner/manager(?). He was concerned and after an exchange of emails I recieved a lovely box of more eccles cakes ( and a few biscuits too!)
These were far superior and juicy as i had originally expected. I can only assume that I got a rogue packet or the retailer hadnt stored them properly????? I was impressed by the bakerys attitude and as i am very keen to support small businesses will, as from today buy again! thank you Rory

ps date is 14th .

6 juin 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

Hi Nancy,

I'm sorry to hear that you were disappointed with the Eccles Cakes you purchased. As one of our best selling products, we take all feedback about our Eccles seriously.

If you'd like to email me directly [rory@williamshandbaked.co.uk] I'll do my best to rectify the issue.

Kind regards,
Rory

Noté 5 sur 5 étoiles

Highly recommend Williams Handbaked

I’ve ordered from Williams Hand Baked for a number of years now and they’re consistently excellent. Great customer service, beautifully fresh products, and everything tastes amazing. I’ve also sent items as gifts to friends and they’ve been just as impressed. Highly recommend

21 mai 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

Hi Nicola,

Thank you so much for your custom, and such a glowing review—it really means a lot to hear from regular customers!

Noté 5 sur 5 étoiles

Yummy biscuits

Last time was our first order with you and the biscuits were excellent so big we could break them in half and share them I will certainly recommend them to our friends

13 mai 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

Thanks Pamela for such a lovely review!

Noté 4 sur 5 étoiles

I bought these biscuits as a present…

I bought these biscuits as a present for a friend - She tells me that she is really enjoying them - The delivery arrived when expected which was great I will certainly buy from you again - Thank you

24 avril 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

Thank you Diana for your lovely review!

Noté 5 sur 5 étoiles

I cannot say these hampers were good…

I cannot say these hampers were good because that would not be true. They were excellent! They were gifts for friends and hard working hospital staff who looked after my wife. Without exception, they all said they were the best they had ever had. Only problem was they were so good , they had problems to stop eating them!

1 mai 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

That's lovely to hear Nik, thank you. Our hampers are often sent to hospital staff and we do always hope they enjoy them!

Noté 5 sur 5 étoiles

Fast delivery great service

Fast delivery great service , i had a christmas cake and it was fantastic x i would highly recommend this company x

24 avril 2026
Avis spontané
Logo de Williams Handbaked

Réponse de Williams Handbaked

Thank you Judith!

Noté 5 sur 5 étoiles

Perfectly baked

Great tasty cakes a biscuits arrives very well packaged and fresh

30 mars 2026
Logo de Williams Handbaked

Réponse de Williams Handbaked

Thanks for your lovely review Chris!

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