Great scheduling tool with outstanding customer support!
We've been using Willow to manage our social media, and overall, it's been a really positive experience!
One of the biggest advantages is how easy it is to schedule and manage posts across multiple platforms at once. It saves a lot of time and makes planning our content much more efficient.
The new AI content creation tool is also a great addition! It's especially useful during busy periods when you want to maintain a consistent social media presence without your content becoming too repetitive or generic.
What really stands out, though, is the customer support. The team is incredibly responsive, approachable and always quick to help whenever questions or technical issues arise.
A special shoutout to Ali, who truly goes above and beyond! He's always extremely helpful, takes the time to find solutions and even arranges a call at short notice when something urgent comes up. His dedication and personal approach make a huge difference. Thank you, Ali!
A few things that could be improved:
It would be great to have the option to customize captions separately for individual LinkedIn profiles, rather than having to use the same caption for everyone.
We've experienced some recurring issues with Instagram posts being published later than scheduled. This might be related to Instagram itself rather than Willow, but it can sometimes be frustrating. That said, Ali and the back-office team have always been incredibly helpful in resolving these issues.
A future integration with TikTok would be a fantastic addition!
Overall, Willow is a very useful platform that makes social media management much easier. Combined with the excellent customer service, it's definitely a tool we'd recommend!
19 octobre 2026
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