Ordered 2 sofas from Willow & Hall and have been very pleased with service from start to finish. They arrived earlier than estimated date, and the delivery guys were very professional and polite. We d... Voir plus
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Came by Willow & Hall whilst searching for sofa beds online. They have an online proposition which meant buying a sofa without viewing it (although I understand they do have a small showroom in Twicke... Voir plus
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This company is a rare find, stunning quality hand made sofas at great prices, and nothing is too much trouble. Happily agreed to make and supply side cushions in place of scatter cushions. We bough... Voir plus
L'entreprise a répondu
The material looks shaded/as if it's covered in dust, not a good look. The seat cushions move from their place when they are sat on, they move to the front of the frame, I am not happy with this bed s... Voir plus
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À propos de l'entreprise
À propos de Willow and Hall
Écrit par l'entreprise
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
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Order free samples
Contact Us
14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Coordonnées de contact
Royaume-Uni
- 020 8939 3800
- willowandhall.co.uk
4,5
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very good company.
We were very pleased with the service and product.
It was very helpful to have the fabric samples and our bed settee was exactly the same.
7 avril 2026
Avis spontané
Réponse : Willow and Hall
Good morning Ann,
Thank you for taking the time to leave this positive feedback. We are pleased to hear you are pleased with our service and our product.
Your kind comments are much appreciated.
Kind regards,
Elle
Excellent service and product
Came by Willow & Hall whilst searching for sofa beds online. They have an online proposition which meant buying a sofa without viewing it (although I understand they do have a small showroom in Twickenham). We were reluctant to buy a sofa without seeing it first but their website is very comprehensive with clear options for buyers to tailor make their own sofa. We were able to order fabric samples and I also telephoned them and were given clear answers to my questions. They also offer a refund if you're not satisfied with the purchase so we were happy to go ahead. The sofa bed was delivered early and we were delighted with the design, build quality and fabric. Overall a very good experience, good value for money and an excellent product.
10 avril 2026
Avis spontané
Réponse : Willow and Hall
Dear Paul,
Thank you for your fantastic review.
We completely understand the hesitation around buying a sofa without seeing it in person, so it’s great to hear that the website, fabric samples and phone support gave you the confidence to go ahead. We put a lot of effort into making that process as clear and helpful as possible, so your feedback means a lot.
We’re also really pleased the sofa bed arrived early and that you’re happy with the design, build quality and fabric. It’s exactly what we aim for.
Thank you again for choosing Willow & Hall. We hope you enjoy your sofa bed for many years to come.
Kind regards,
Shaun
Willow & Hall
Excellent Willow&Hall sofas and customer service
Ordered 2 sofas from Willow & Hall and have been very pleased with service from start to finish. They arrived earlier than estimated date, and the delivery guys were very professional and polite. We did have an issue post delivery, but Jamie was quick to sort our problem out - thank you Jamie :)
23 mars 2026
Avis spontané
Réponse : Willow and Hall
Thank you for your wonderful review.
We’re delighted to hear you’re so pleased with your sofas and the service from start to finish. It’s great to know they arrived ahead of schedule and that the delivery team made a positive impression.
I’m also really pleased Jamie was able to resolve the post-delivery issue quickly for you, I’ll be sure to pass your thanks on.
Thank you again for choosing Willow & Hall. We hope you enjoy your sofas for many years to come.
Kind regards,
Shaun
Willow & Hall
Sofa was made much quicker than all the…
Sofa was made much quicker than all the other company’s. And the delivery was on time and demonstrated by the delivery men
30 mars 2026
Avis spontané
Réponse : Willow and Hall
Dear Jane,
Thank you for your great review.
We’re really pleased to hear your sofa was made quicker than expected and delivered right on time. It’s also great to know the delivery team took the time to demonstrate everything for you, that’s something we place a lot of importance on.
Thank you again for choosing Willow & Hall, and we hope you enjoy your sofa for many years to come.
Kind regards,
Shaun
Willow & Hall
The material looks shaded/as if it's…
The material looks shaded/as if it's covered in dust, not a good look. The seat cushions move from their place when they are sat on, they move to the front of the frame, I am not happy with this bed settee at all, I'm disappointed.
24 mars 2026
Avis spontané
Réponse : Willow and Hall
Dear pconnelly,
Thank you for your review, and I’m sorry to read that you’re disappointed.
The shading you’ve described can sometimes be a characteristic of certain fabrics depending on the pile and how the light catches it, but it certainly shouldn’t look like dust or appear uneven. The seat cushions also shouldn’t be moving excessively in normal use, so this is something we would want to look into properly.
As we’re not able to identify your order from this review, please could you contact our Aftercare team at aftercare@willowandhall.co.uk
with your order details and a few photos if possible. We’ll review this for you and make sure it’s resolved appropriately.
Kind regards,
Shaun
Willow & Hall
Quality Sofa Bed
Our sofa bed arrived prior to the 6 weeks quoted. Delivery was duly confirmed and 2 young men arrived on time and set up the sofa. They were very friendly and helpful. We are very pleased with the sofa bed and I would recommend Willow & Hall to friends and family.
25 mars 2026
Avis spontané
Réponse : Willow and Hall
Good Morning Ray,
We are so glad to hear everything went well with the delivery of your order and that the delivery team were helpful and kind!
Thank you so much for the kind review, and the recommendation!
Kind regads,
Amy
Willow & Hall
sofabed
well organised order,prompt and helpful samples, product available ahead of expected time, very good and kind telephone advice and excellent delivery team . Sofabed is of high quality.
17 mars 2026
Avis spontané
Réponse : Willow and Hall
Hello Nick,
Thank you for the wonderful review. We are so glad you found the ordering process and delivery prompt and high quality. We hope you enjoy your new purchase for many years to come!
Kind regards,
Amy
Willow & Hall
Very comfortable and cozy sofa
Very comfortable and cozy sofa. delivered in time
2 avril 2026
Avis spontané
Réponse : Willow and Hall
Hello,
Thank you for the lovely review. We are so glad to hear you love your new sofa and that it was delivered promptly.
Kind regards,
Amy
Willow & Hall
Not only do I love my sofa (material is…
Not only do I love my sofa (material is stunning and feels incredible), the customer service team were amazing when I asked for something and really pulled it out the bag for me.
20 mars 2026
Avis spontané
Réponse : Willow and Hall
Good Morning Chloe,
Thank you so much for the lovely review. We are so glad to hear you love your new sofa, and that the customer service team were able to assist you efficiently!
Kind regards,
Amy
great product delivered exactly on time…
great product delivered exactly on time by two excellent guys
13 mars 2026
Avis spontané
Réponse : Willow and Hall
Dear Robert,
Thank you for your lovely review.
We’re really pleased to hear you’re happy with the product and that delivery arrived exactly as planned. It’s also great to know the delivery team looked after everything properly on the day — we’ll be sure to pass your comments on to them.
Thank you again for choosing Willow & Hall, and we hope you enjoy your furniture for many years to come.
Kind regards,
Shaun
Great sofas and truly fantastic…
Great sofas and truly fantastic delivery team!!!!! I was really impressed.
23 février 2026
Avis spontané
Réponse : Willow and Hall
Dear Harriet,
Thank you for your great review.
We’re so pleased to hear that you’re happy with your sofas, and it’s especially nice to hear such positive feedback about the delivery team as well. We work closely with them, so it’s great to know they made such a strong impression.
Thank you again for your kind comments and for choosing Willow & Hall. We hope you enjoy your sofas for many years to come.
Kind regards,
Shaun
Great quality
We've bought two items from Willow and Hall now. Fantastic quality for a good price!
6 mars 2026
Avis spontané
Réponse : Willow and Hall
Dear Naomi,
Thank you for your lovely review.
We’re delighted to hear that you’ve come back to us for a second purchase, that really is the best compliment we can receive. It’s great to know you’re happy with the quality and feel you’re getting good value as well.
We truly appreciate your continued support and hope you enjoy both pieces for many years to come.
Kind regards,
Shaun
Willow & Hall
Really easy ordering and lovely design sofabed
Really easy ordering online from start to finish. I had to make a change in colour of Sofabed which was done without any fuss. Sofabed looks good and overall feels like very good quality. It's also a lovely design. Delivery was also on time and they notified me prior to delivery, which is great as I work fulltime. Good experience all round Thank you.
13 mars 2026
Avis spontané
Réponse : Willow and Hall
Dear Rachel,
Thank you for your fantastic review.
We’re really pleased to hear that the ordering process was smooth from start to finish, and that changing the fabric colour was handled easily for you, we always try to keep things as straightforward and flexible as possible.
It’s great to know you’re happy with the look, design, and quality of your sofabed, and that the delivery notifications helped fit around your work schedule. We know how important that is, so it’s lovely to hear it made the experience easier.
Thank you again for your kind comments and for choosing Willow & Hall. We hope you enjoy your Sofa Bed for many years to come.
Kind regards,
Shaun
Willow & Hall
Exceptional Sofa Company - This company is a rare find!
This company is a rare find, stunning quality hand made sofas at great prices, and nothing is too much trouble.
Happily agreed to make and supply side cushions in place of scatter cushions.
We bought two Foxham sofa’s in Evergreen velvet, with hollow fibre seat cushions and they’re lovely to look at and super comfortable. We did have a small issue but this was resolved speedily and with great communication throughout. This company are quite simply head and shoulders above the likes of Loaf. Highly recommended!!!!
12 mars 2026
Avis spontané
Réponse : Willow and Hall
Good Morning,
Thank you so much for this wonderful review!
We’re absolutely delighted to hear how pleased you are with your two Foxham sofas in Evergreen velvet. It’s great to know you’re enjoying both the look and the comfort, and we’re very happy we could accommodate the side cushions for you.
We also really appreciate your understanding regarding the small issue and are glad our team was able to resolve it quickly and keep you well informed along the way. Providing both exceptional products and attentive service is exactly what we strive for.
Thank you again for your kind words and recommendation, it truly means a lot to our whole team. We hope you enjoy your sofas for many years to come!
Kind regards,
The Willow & Hall team
Uncomfortable
Sorry to say this as the customer service was lovely. Our sofa is the most uncomfortable one we have had. We bought this without trying out the sofa , so we are also to blame. The seat cushion is short in width to sit properly, despite not having long legs. It's very uncomfortable.
30 octobre 2025
Avis spontané
Réponse : Willow and Hall
Good Morning Sharron,
We’re very sorry to read this and, of course, disappointed to hear that your sofa has not met expectations for comfort.
As we’re unable to identify your order from this review, we would genuinely welcome the opportunity to look into this for you. If you’re happy to contact our customer care team directly with your order number, we can review the specification of your model and see whether there is anything we can advise or assist with.
We do appreciate you taking the time to share your feedback, and we’re pleased that your experience with our customer service team has been a positive one.
Kind regards,
Amy
Excellently crafted and super comfy!!
I am patting myself on the back for ordering our new sofabed from Willow & Hall. It is really comfortable to sit on and guests have had a great night's sleep on it. Willow & Hall offered many choices including style of sofa/sofabed, fabric texture, colour and cushion fillings - and it is seriously well-made!
Ordering was easy,and i was informed that delivery would be a week earlier. Despite a slightly awkward turn from the front door into the living room, it was delivered with real care and attention.
I am so chuffed with our new sofa/sofabed!
11 février 2026
Avis spontané
Réponse : Willow and Hall
Hello Temisan,
We are so happy to hear your wonderful review, and to know your guests have had a comfortable nights sleep on it!
We take pride in the quality and craftmanship of our products, so it is lovely to hear this feedback on the styles, fabrics, and cushion fillings we offer.
It is lovely to know that your delivery was handled with such attention from our fulfilment partners.
Kind regards,
Amy
I am so pleased with my little sofa
I am so pleased with my little sofa. I really love it. It has been beautifully made and the dark blue velvet fabric feels smooth and luxurious. The customer service staff were courteous, helpful and efficient. I was kept informed by email throughout the whole buying and delivery process. I wanted to buy a sofa from a British company and was not disappointed. I would highly recommend Willow & Hall.
6 février 2026
Avis spontané
Réponse : Willow and Hall
Hello,
Thank you so much for taking the time to leave such a wonderful review! We are so glad to hear how happy you are with your order, the service you received, and that delivery was smooth!
Kind regards,
Amy
Easy ordering system and the product…
Easy ordering system and the product didn’t disappoint. Great service and a great sofa.
14 janvier 2026
Avis spontané
Réponse : Willow and Hall
Hello Mark,
Thank you so much for the lovely review! We are pleased to hear you found the ordering process easy and that you are happy with your order!
Kind regards,
Amy
Willow & Hall
BIT CRAP
BIT CRAP. Terrible delivery service, messed up my hall and refused to take it in first door and then we got it through (with ease) refused to take it through 2nd door. Was very straight forward delivery but they were completely incompetent. Customer service OK although not great. gave up in the end and got sofa from elsewhere, dont have time for rubbish service.
1 janvier 2026
Avis spontané
Réponse : Willow and Hall
Hello,
We are very sorry to read your review. This certainly does not reflect the standard of care and professionalism we hope to achieve.
Unfortunately, we’re unable to identify your order from this review alone. Could you please contact us at customerservice@willowandhall.co.uk with your order number so we can investigate this fully with the delivery team and address your concerns?
We take feedback like this seriously and would appreciate the chance to look into what happened.
Kind regards,
Amy
We love our Willow and Hall Atworth…
We love our Willow and Hall Atworth Sofabed, it is so comfortable both as a bed and a sofa. The team were so helpful when purchasing it and answered questions via email/ phone promptly. The delivery team were also great. Would recommend
17 novembre 2025
Réponse : Willow and Hall
Hello Imogen,
Thank you so much for your lovely review.
We’re delighted to hear how much you’re enjoying your Atworth sofa bed, and that it’s proving just as comfortable for everyday lounging as it is for overnight guests.
It’s also wonderful to know our team were able to assist promptly during your purchase and that delivery was handled with care and professionalism.
Thank you for your recommendation!
Amy
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