I ordered a love seat sofa bed for my spare room. It was delivered before the anticipated delivery date which I was delighted with. The team delivering the love seat were exceptional - cheerful, hel... Voir plus
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The whole process from tailoring our sofa bed right through to delivery was fantastic. The quality is fantastic and the mechanism to pull out and put the bed back in is so easy to do. The delive... Voir plus
L'entreprise a répondu
We are entirely dissatisfied with this product and company. We ordered a sofa in August (2026). The sofa was delivered with the wrong cushions making it very uncomfortable. It took a long tine to cont... Voir plus
L'entreprise a répondu
Easy to order, step by step instructions. Arrived within a good timeframe when they said it would. Extremely well made and as expected. Did have a small issue, but had an immediate response and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Willow and Hall
Écrit par l'entreprise
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
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Contact Us
14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Coordonnées de contact
Royaume-Uni
- 020 8939 3800
- willowandhall.co.uk
4,4
Excellent
4 k avis
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A répondu à 93 % de ses avis négatifs
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Les gens ont aussi consulté
Total crap
Total crap. Don't touch this company. We ordered an in stock sofa bed three weeks ago and after three promises of delivery, we still don't have any sofa bed. Their delivery company Route 1 seem total crap also. We are now seeking a full refund and getting no response from Willow and Hall. We suspect they will be out of business very soon. Probably already trading fraudulently. Just don't waste your time at all.
20 août 2026
Avis spontané
Réponse de Willow and Hall
Thank you for your review. We are very sorry that your experience with Willow & Hall did not meet expectations.
We have been working closely with Route 1 to try and arrange delivery of your sofa bed, but unfortunately without success.
We understand how frustrating this must be, and this is not the level of service we would expect from our delivery partner. Please be assured that your comments have been taken on board, and we are conducting a full review of our delivery offering and will be exploring alternative providers.
I can confirm that a full refund has been processed via your original payment method.
We apologise again for your experience, and do hope that you will give us the opportunity to better serve you in the future.
Best regards,
Kate
Quick and easy to order.
Quick and easy to order.
Not slept on bed yet, but looks great.
Delivery also quick.
24 juin 2026
Avis spontané
Réponse de Willow and Hall
Good afternoon,
Thank you for your 5 star review. We are delighted to hear that you are over the moon with your new sofa bed. Great to know that delivery went smoothly and was quick.
Best Wishes The Willow & Hall Team
Absolutely superb customer service
Absolutely superb customer service, second to none. The whole purchasing and delivery process is really quick and simple. Beautiful quality sofa. Highly recommend. Very generous chaise length which is great.
7 août 2026
Avis spontané
Réponse de Willow and Hall
Good afternoon,
Thank you for your excellent 5 Star Review.
We are thrilled to her that our customer service has been superb and we will pass this onto the team.
We are glad that the ordering process was quick and easy and that the delivery was quick.
We are especially pleased the sofa has exceeded your expectations.
Best Wishes
The Willow & Hall team
Excellent service and good value…
Excellent service and good value quality product. Very pleased with everything!
3 août 2026
Avis spontané
Réponse de Willow and Hall
Good afternoon,
Thank you for your 5 star review.
We are pleased that the product has over exceeded your expectations and That our customer service has been excellent.
We really appreciate your feedback, Thank you again for choosing Willow & Hall
Best Wishes
The Willow & Hall Team
Réponse de Willow and Hall
Good afternoon,
We are overjoyed to hear that the process has been easy for you and our customer service team provided excellent communication throughout the process and delivery was early and quick.
Best Wishes
The Willow & Hall Team
We are really pleased with our Bed…
We are really pleased with our Bed settee. It seems to be really well made. It is comfortable and is a bit higher than the old settee we had, which suits us as it easier to get up from and we seem to have a better posture whilst sitting on it. The quality is excellent and the colour is the exact match of the Swatch they sent us when we ordered it. The bed pulls out easily and the mattress is very comfortable. The only thing I could fault with bed is, when folding it up back into the settee is that there is a strong spring on the legs and you have to make sure your fingers aren't in the way as it closes. It would be very painful to get them trapped behind it. This was pointed out by the delivery the guy who showed us how the bed operated. Let's hope it stands the test of time. At
the moment it is all good and we have no reason to believe it wont. Very pleased.
4 août 2026
Avis spontané
Réponse de Willow and Hall
Good afternoon, Stuart
Thank you so much for your wonderful review!
We are delighted to hear you're so pleased with your bed settee and that it's proving comfortable, well made, and just as you expected. We also appreciate you highlighting the folding mechanism; it's a helpful reminder, and we're glad the delivery team was able to demonstrate it safely.
We hope you enjoy your new sofa bed for many years to come!
Kind Regards,
Sophie
Great value for money
Good website, good prices and excellent products. really impressed when our sofa bed arrived, color pattern was what we wanted and the manufacture is really excellent value for money. we are so happy that we will definitely look at purchasing another sofa bed for another room in the house. the room is smaller and a sofa bed will fit so well.
16 juin 2026
Avis spontané
Réponse de Willow and Hall
Good morning, Pietro
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're so pleased with your new sofa bed. It's great to know the colour and pattern were exactly what you wanted and that the quality exceeded your expectations.
We're especially happy to hear you're considering another sofa bed for your smaller room. We look forward to helping you find the perfect fit when you're ready.
Thank you again for your kind words and for choosing us. We really appreciate your support and hope you enjoy your sofa bed for many years to come!
Kind Regards,
Sophie
Quality of sofa bed very good and quick…
Quality of sofa bed very good and quick efficient service. Only thing that let it down was the delivery team didnt seem to understand the handling of item squeezing it through doors at the completely wrong angle i did check it thoroughly for rips or dents when they eventually got it in after being stuck on top of the stairs for ages
2 juin 2026
Avis spontané
Réponse de Willow and Hall
Hi Roy,
Thank you for your review. We are really pleased to hear that you are happy with the quality of your sofa bed and that you found the service quick and efficient.
We are sorry that the delivery did not go as smoothly as it should have. We appreciate how frustrating it must have been watching the team struggle to manoeuvre the sofa bed into your home, and we will make sure your feedback is passed on to our delivery partner.
Thank you again for choosing Willow & Hall.
Kind regards,
Shaun
Willow & Hall Team
Recommended sofa bed
I'm very pleased with my whole experience of buying my sofa bed. The website was very clear with the multiple options of fabric. I was confused about the mattress options, as I thought I could change the type of mattress based what I read. A few more positives: it's a great price for the quality, I was kept informed of the updates via email communications, I got a fabric sample sent to me without asking in case I changed my mind, I got my sofa within 3 weeks well ahead of what is mentioned on the website, and delivery itself was smooth (pay for the sofa to get delivered to the room) with a demo of how to open and close the sofa bed. The sofa bed itself is quite firm as expected as both a sofa and a bed, though I am planning to buy a padded mattress protector.
17 juin 2026
Avis spontané
Réponse de Willow and Hall
Hi,
Thank you for such a detailed and positive review. We are delighted to hear that you were pleased with the overall experience, from ordering fabric samples and receiving regular updates, through to the smooth delivery and demonstration.
It is also wonderful to hear that your sofa bed arrived well ahead of the estimated lead time and that you are happy with the quality and value.
We appreciate your feedback regarding the mattress options, and we will review how these are explained on our website to make the choices clearer.
Thank you again for choosing Willow & Hall. We hope you enjoy your new sofa bed for many years to come.
Kind regards,
Shaun
Willow & Hall Team
Beautiful sofa bed such lovely quality
Beautiful sofa bed such lovely quality
Fabric is stunning and the mattress is so comfy
Easy to pull out and put away
Looks stunning as just a sofa
Delivery on time . Called before delivery
Very pleased with Willow and Hall
3 juillet 2026
Avis spontané
Réponse de Willow and Hall
Hi Heather,
Thank you for your wonderful five-star review. We are delighted to hear that you are so pleased with your new sofa bed, from the beautiful fabric and comfortable mattress to how easy it is to open and put away.
It is also lovely to know that the delivery went smoothly and that our team kept you informed before arriving.
Thank you again for choosing Willow & Hall. We hope you enjoy your beautiful new sofa bed for many years to come.
Kind regards,
Shaun
Willow & Hall Team
Quality sofa and quality people
I found Willow and Hall after a LONG online search for an high quality sofa bed for my first home, and was really impressed by their wonderful ethos and dedicated customer service team (small touches, like sending you a fabric swatch after your order are really thoughtful). After an unforeseen issue delivering my original sofa order, (ah the joys of a Victorian staircase!) the Willow and Hall team could not have been more helpful, or any kinder! They were speedy to identify the issue, reassure me about a refund and advise me on an alternative sofa. Thanks to the team, I was able to find an Even Better Sofa for my space, and I’m so grateful for everything the customer service, aftercare and workshop team did to help get it to me as soon as possible! Everytime I walk into my flat I beam - the sofa is beautifully crafted, and thanks to the bespoke nature of their ordering system, it really is the perfect sofa for me. The house velvet is buttery soft, the colour is gorgeous and it’s the cosiest sofa I’ve ever sat on! This was my first purchase of a sofa ever, and I will recommend W&H to everyone I know - not just because of the quality of their product, but the quality of their people. (Also shout out to the delivery team, for their heroic efforts getting it in!)
20 juillet 2026
Avis spontané
Réponse de Willow and Hall
Dear Isobel,
Thank you so much for this wonderful review. We’re delighted that, despite the access issue with your original order, our team was able to help you find an even better sofa for your new home.
It means a great deal to hear how much you love the finished sofa, particularly the beautiful velvet and the comfort. We’ll make sure your kind words are shared with our Customer Service, Aftercare and workshop teams, as well as the delivery crew who worked so hard to get it into place!
Thank you for trusting Willow & Hall with your first-ever sofa purchase. We hope it continues to make you smile every time you walk through the door.
Warm wishes,
Shaun
The Willow & Hall Team
Sofa delivered promptly
Sofa delivered promptly.
It was great to be able to see samples before purchasing.
16 novembre 2025
Réponse de Willow and Hall
Dear Ludmilla,
Thank you for your review. We’re pleased your sofa arrived promptly and that you found the fabric samples helpful when making your choice. We hope you enjoy your new sofa!
Warm wishes,
Shaun
The Willow & Hall Team
The company itself is very good and the…
The company itself is very good and the product is of excellent quality.
However, the delivery firm they use is not careful enough when delivering the items, which resulted in having a damaged sofabed twice. The first one was replaced free of charge, the second one was repaired by upholsterers who were sent by the company. However, the whole process ended up taking a long time before it was all put right!
19 juin 2026
Avis spontané
Réponse de Willow and Hall
Dear Lysiane,
Thank you for your review. We are pleased to hear that you are happy with the quality of your sofa bed, although we are very sorry that it was damaged during delivery on two separate occasions.
We completely understand how frustrating the extended process must have been while the replacement and subsequent repair were arranged. We are glad that everything has now been put right, and we appreciate your patience throughout.
Kind regards,
Shaun
Willow & Hall
Process went smoothly from ordering to…
Process went smoothly from ordering to delivery.
Finished product exceeded expectations.
23 juin 2026
Avis spontané
Réponse de Willow and Hall
Hi Alan,
Thank you for your fantastic 5-star review.
We’re delighted to hear that everything went smoothly from ordering through to delivery, and especially pleased that your finished sofa exceeded your expectations.
We hope you enjoy it for many years to come.
Best wishes,
Shaun
The Willow & Hall Team
Willow and Hall - 5 stars, delivery? 1 star
Navigating the website was easy, ordering was easy, and the sofabed is super! The colour wasn't quite what it looked like on my computer screen, but it's still lovely.
The delivery service, however, was a little interesting.... The two young men who came, did not communicate well with each other when it came to bringing the sofabed in. I made suggestions as to how they could best angle it (their initial idea would definitely have damaged the door frame at the very least. Thankfully, they listened. I don't think one of them had much English. I'm just relieved they didn't damage the walls as they maneuvered it upstairs. Again, if they had listened to my suggestion, it would have gone up the stairs quite easily.
So, I would suggest a conversation with the people who organise deliveries. There are definite improvements that could be made.
24 juin 2026
Avis spontané
Réponse de Willow and Hall
Hi Roberta,
Thank you for taking the time to leave your review.
We’re delighted to hear that you found the website and ordering process straightforward, and that you are so pleased with your new sofa bed.
We are sorry, however, that the delivery experience did not match the standard of the rest of your order. Our delivery teams should communicate clearly, listen to the customer and handle every item and property with appropriate care.
We have passed your comments to our fulfilment partner so they can review the delivery with the team involved and reinforce the standards we expect.
Thank you again for your honest feedback, and we hope you enjoy your lovely new sofa bed for many years to come.
Best wishes,
Shaun
The Willow & Hall Team
I am over the moon with my new…
I am over the moon with my new beautiful sofa. Beautiful material, expertly crafted, and excellent customer service. What more can I say? Thank you very much to the team.
19 juin 2026
Avis spontané
Réponse de Willow and Hall
Hi Tamara,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you’re over the moon with your new sofa and pleased with the fabric, craftsmanship and service you received.
Your kind words mean a great deal to the whole team, and we hope you enjoy your beautiful new sofa for many years to come.
Best wishes,
Shaun
The Willow & Hall Team
Ordered a sofa bed online.
Ordered a sofa bed online after first having received swatches. Delivery by two very capable men took place well within the expected time. The item was placed in the desired position and we were shown how to convert it. The whole process worked like clockwork and we are delighted with our purchase.
19 juin 2026
Avis spontané
Réponse de Willow and Hall
Hi Barrie,
Thank you for your excellent 5-star review.
We’re delighted to hear that the whole process ran like clockwork, from receiving your fabric swatches and ordering online through to delivery and installation.
It’s also great to know that the delivery team positioned the sofa bed for you and demonstrated how to use it. We hope you enjoy your new sofa bed for many years to come.
Best wishes,
Shaun
The Willow & Hall Team
second time ordering from Willow and…
second time ordering from Willow and Hall. Great service, friendly and quick delivery.
Very comfortable furniture. Would definitely recommend this company.
29 mai 2026
Avis spontané
Réponse de Willow and Hall
Hi FZ,
Thank you for your wonderful 5-star review and for choosing Willow & Hall for a second time.
We’re delighted to hear that you received friendly service, a quick delivery and, most importantly, that you find your furniture very comfortable.
Thank you for recommending us. We hope you enjoy your new furniture for many years to come.
Best wishes,
Shaun
The Willow & Hall Team
Great service good quality and competitive price
Great quality and competitive price. Great help from lady I rang with a mattress size enquiry. Proactive service to send me fabric sample because they noticed I hadn’t ordered samples before ordering. With a willingness to change the fabric isle needed. It arrived in the earlier timescale. It’s a true king size mattress hard to find but essential if you want to have two normal sized adults sleeping on it. Our guests said very comfortable - it’s the memory foam mattress. Very happy would 100% recommend the shop and the sofabed.
16 juin 2026
Avis spontané
Réponse de Willow and Hall
Thank you so much for your lovely 5-star review.
We’re delighted to hear you’re so happy with your sofa bed, and that our team were able to help with your mattress size enquiry and fabric samples before delivery.
It’s great to know the sofa bed arrived within the earlier timescale and, most importantly, that your guests found the memory foam mattress comfortable.
Thank you again for your kind words and recommendation — we really appreciate it.
Kind regards,
Shaun
Willow & Hall
The process from initial enquiry to…
The process from initial enquiry to final delivery was handled efficiently, with clear communication at each stage. Delivery was punctual for Christmas, and the delivery personnel were courteous and provided helpful assistance.
15 décembre 2025
Avis spontané
Réponse de Willow and Hall
Good afternoon David,
Thank you for your positive feedback. Your kind comments are much appreciated.
Kind regards,
Elle
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