Wilson Carter Avis 

Dreadful company. Definitely not located in London. I received the wrong size of item, the quality was not good either. When I emailed for a refund they wanted 10 different photographs. I was then offered a replacement or a return with a fee of "$30-$50".
Do not use this company. Use Temu or Shein if you want poor quality and long delivery times.

This is absolutely a zero star review. I ordered this dress from wilson and carter and few minutes later, I sent a message for cancellation of the order. They sent me a message after 24 hours to say they could not cancel the order and the only option was to exchange it for something else from their shop. I was practically forced to get something i didnt want or keep the order which i also didnt want. Please avoid this company. They are a fraud.

These people are a scam. Will charge you 40-50 dollars for returns. Clothing of bad quality. Claim to be London based - even in emails but are not based in London. DO NOT PURCHASE ANYTHING.

WARNING Wilson & Carter are a Big scam and con!!!
They make out they’re a London based company but the fact is everything is from China - hence the long delivery time and poor quality fabric, a silky shiny material and everything is ill fitting . The clothing is nothing like they depict in the photos.
Returns are impossible.
I wish I’d checked the company before stupidly placing two separate orders, spending over £200. They offered 15% refund if I keep my items saying the cost of returning items is high! But now they just ignore my emails. It’s very stressful and upsetting and I am going to just have to write off seeing any refund. Please don’t fall into the trap I have - Wilson & Carter are very clever to make you think they offer UK quality clothing, but unfortunately it’s quite the reverse. The false claim that returns are easy is a lie!!!

The jacket i bought looked nothing like the one in the photo, that i ordered. It also took a long time to arrive. When I asked for at refund for the £50 jacket, I was told that I'd have to pay return postage which would be £30 to £40 or i could get 10% refund or 100%store credit. I asked for store credit repeatedly but never got it. My emails were ignored. Never buy from this place it's cheap tat rubbish with zero aftercare.

The item I ordered is on TEMU ,at 1/4 of the price ....explains the long delivery times .....yet to receive the sandals, suggested a compromise on the refund ...radio silence . Recommend avoidance !!!!!

Same as everybody else. Wish I had read the reviews first. Pair of sandals delivered today and looked okay until you try to put them on. Velcro straps impossible to reach to attach where they should go. Still waiting for dress that was ordered before the shoes with not much hope that it will be wearable.

I want to share my experience as a warning to other customers who may be considering purchasing from this company.

I recently ordered two pairs of shorts advertised as high‑quality items with a substantial discount. What I received was completely different from what was shown online: the colours were wrong, the fabric was incorrect, and neither item had any manufacturer labels or tags. The quality was far below what the website claimed, and certainly nowhere near the “original price” they advertised.

The most concerning issue, however, is the return process. The company promotes a “full refund if you’re not completely happy,” but what they do not disclose upfront is that returns must be shipped internationally at the customer’s expense — typically $30–$50 USD per item. This makes their refund policy practically unusable and places customers at a significant disadvantage.

Instead of honouring their stated policy, the company repeatedly pushed partial refunds, cashback offers, and store credit, while discouraging a legitimate return. Only after multiple attempts did they offer a resolution that did not require me to pay international shipping fees.

Based on my experience, I strongly advise other consumers to exercise caution when dealing with this business. Product descriptions, pricing claims, and return policies are not clearly or honestly represented, and the process for resolving issues is far more difficult than their website suggests.

I hope this helps others make an informed decision before purchasing.

If there was a minus star, I would give it; they don’t deserve one star.

Do not order from this company. Quality is poor, delivery is slow, garment I ordered didn’t drape/look like on the website. And the refund policy - if you could call it that - is ridiculous. You can either pay $40-$50 to courier the items back to China (which is basically the same price as the garment again); or they offer a 15% refund ie a whole £6.70 on a £44 dress thus ‘saving you the hassle’ of returning the item. What is even more ridiculous is that they offer to send you a replacement dress without having to return the original??

This is a scandal and they should not be trading.

I bought a dress to wear for a friend wedding, I started planning early so had plenty of time. Delivery took 2 weeks and 3 day when the dress arrived cheap quality fabric, thread loose all over, smelling and do not fit. I emailed and they refused return and said I will have to return to original country which is China. This company is a scam do not buy from them they are not better than Temu or shine.

Ordered pair of shorts men’s large 34inch waist picture and description looked promising. Delivery not particularly quick but loads of emails saying in transit. Item received and the product in the packs only resemblance to what I thought was ordering is the colour, thin and probably has a waist of 28 inches so wrong size as well. No worries the site states simple and easy return except no return details on the site other than send them an email and they will get back to you in 24 hours. 4 days later still waiting for an email response but still receiving their email marketing. Don’t waste your time or money people dealing with this company is an absolute waste of both. I’ll probably give them to a charity shop might do a child a good deal before they fall apart

The "guaranteed 30 day refund" is untrue. The clothes I received were too big so I asked to return for a refund which is "simple and stress free" according to the website - it is anything but! The website suggests they are London based but a refund involved international shipping so that is clearly untrue. I was eventually offered 40% refund and keep clothes that don't fit! Avoid this company like the plague!

I wish I had read the reviews first. I ordered what looked like a stunning dress for my daughter's wedding. It's awful, cheap material, badly finished. I'm now desperately trying to find something that doesn't look like it was put together with old net curtains. The photos and the quality do not match up.

Total scammers, please don’t order from them, they say offer easy returns, they offered me 10% of what I paid as a refund, they are thieves

Avoid avoid avod. Why does trust pilot give this scam outfit two stars when everyone is giving one or lowers. Total scam. Ordered leather shoes. Plastic smelly ones came with no size or make on and far too big Of course I should have known better. I won’t be able to pay to return them o China. My bad

Ordered a pair of shoes from this company. A week later, they emailed me saying my size was out of stock. It has now been over a month, and they still not refunded my money. Customer service just search for an information . Total scam company, avoid at all costs!

I wanted to give Zero, but the minimum is one. Please, please I beg everyone to read reviews before buying from this company. The photos of the clothes in the website have nothing to do with what you will receive. I bought what I thought were linen dresses and shirts and they were polyester. I also bought what I thought was a leather sandal and it was nothing but plastic. The only good thing to be fair is that they refunded my money before I returned their goods back, which I did.

Really poor quality material with loose threads and badly sown hems on both pairs of trousers purchased. Really really disappointed with what I purchased. The clothes do not look like the pictures on the website.

If there were minus stars I would have rated them -100 - I so should have looked on here first- they promise free easy hassle free returns- they promise contact within 24 hours of you contacting them , 9 days for me to get a response then told $30-$50 dollars for me to return- how are these people allowed to operate?? They are a complete scam - I purchased from Instagram- never again 😡😡😡😡 quality is appalling

OMG HOW IS THIS COMPANY NOT REPORTED TO TRADING STANDARDS
THEY CHARGE £39.95 original price they have advertised at £99.95 for shorts that look like they are from primark £5 please do not buy from this company they are giving London shops a bad name l have raised concerns to my bank as l paid with a credit card and bank will step in if l have no luck