Smash Casino Avis 

Live chat on Saturday afternoon had me waiting so long I just closed the browser. Not acceptable when their own queue timer kept resetting every few minutes.

Clicked accept on the bonus terms without reading them because the conditions werent displayed properly on mobile. Desktop version had way more detail. Couple of days later I realized I'd agreed to something different.

Cant even start playing because the email verification is stuck. Support told me to check spam but its not there either, tbh pretty disappointed.

The welcome offer terms were buried so deep I almost missed the playthrough condition. You'd think they'd make that clearer before taking my money.

The welcome email arrived fine but the verification one that lets you actually play didnt. Been waiting since Tuesday and support responses are just templates that dont help.

Cashed out 320 and watched it get split into multiple deposits without warning. Had to contact support to find out what was happening and they just said it was processed correctly.

Emailed support with screenshots and details. Their reply was generic and arrived 4 days later, plus it didnt solve anything so I had to contact them again.

The promotion clearly said 20 percent cashback minimum. I got less than half that and support claims their system is never wrong, very disappointing.

Deposited 50 pounds on Thursday and the balance never updated. Support said it would sort itself out but its been three days now and still nothing in my account to play with.

Put in for a withdrawal Wednesday morning and was promised funds by Friday. Still waiting Monday afternoon with no update from support despite multiple messages.

Tried to limit my deposits to 100 monthly but the restriction only started working after I'd already put in 400. The delay between setting it and it actually working is really poor.

Deposit bonus conditions were vague and when I asked support which games counted toward wagering they gave me a list that didnt match what the cashier showed. Still confused.

Trying to withdraw 200 euros and its been pending for over a week now. Support told me to wait longer but didnt say how much longer. This is frustrating.

The live chat queue on Sunday was ridiculous, couple of days later I still hadn't gotten my question answered because the wait times were too long.

The transaction log is missing entries from couple of days ago. When I asked support they pointed me to the terms but didnt actually explain why my record has gaps.

Got disconnected three times in one evening. Each time I had to restart the app and wait for it to load. Really poor experience.

Needed to verify my identity to withdraw and they kept asking for the same passport photos twice. No clear reason for the rejection the first time, just had to guess and try again.

Bonus cashback said 25 percent but when it landed in my account it was 15 percent. The help page and the actual payout didnt match, really frustrating tbh.

I had 80 pounds in my account from a previous session. Played today and lost it, but now my history doesnt show where that balance came from originally.

Game search found Big Bass still fun. Support checked my payout before lunch. My friend was laughing because I kept checking the status. I checked later and the same result was still there