Windone Avis 

I purchased an S14 e-bike for my son less than a year ago. Unfortunately, he recently bent the front rim. When I contacted Windone customer service to purchase a replacement, I was told the S14 has been discontinued in Canada and that no replacement parts are available.

It is extremely disappointing that a bike less than a year old is already unsupported. A damaged wheel is a normal repair item, yet because replacement parts aren't available, my son is left without a usable bike.

I expected much better after-sales support. If you're considering purchasing a Windone bike, I would strongly recommend confirming that replacement parts will be available for years to come. In my experience, buying a product that becomes unserviceable within a year is simply unacceptable.

Responds very quickly and has been extremely helpful with keeping my bike alive and functioning. Shout out Chloe!

the customer service is genuinely helpful as a first time ebike owner and im not sponsored either , ive emailed claire back and fourth for a key replacement and she is the best customer support agent ive seen thru any company thank you for the replacement keys 🙏

Great experience got me what I needed as quickly and promptly as possible.

I don't have much to say about the e-bike itself because it's my first e-bike ever. However, the seat is extremely comfortable. In fact, every time I buy a bike, I replace the original seat with this type because it's so comfortable.

The customer support was also excellent. They helped me resolve an issue with the key. Although it was frustrating at first, everything was sorted out in the end. I really appreciate Claire for her outstanding support. Great job!

Amazing Customer Service, which in this day and age seems fleeting. Bought 2 RS5 bikes for our boys, 10 and 7, and we have been happy with them. Had a couple issues but Claire helped us get it sorted fast. These are a great value for what they cost you.

We unfortunately had issues with the bike so I was definitely concerned about how this was going to play out, but Claire was over the top helpful and caring! Responses were prompt and in the end I could not be happier in dealing with Windone! Thank you Claire, you made this an excellent experience

The customer service is great. Chloe has been the person with whom I’ve communicated with. I could always count on a quick response (albeit the time zone difference does cause delays). I’ve had two different issues in just a few months of ownership. One issue was a broken power button assembly when shipped. This came within a week or so. The next issue was a defective front fork. This took a couple of weeks to get here from China. I’m not impressed with the longevity of the front fork and hope that an upgraded one becomes available because I’d gladly test it out for you. My son only weighs 90 lbs so the suspension in the front should be more robust. I couldn’t imagine what it would do with an adult rider. All that aside, I’ve been impressed with the level of professional support and specifically from Chloe. Again, if I were rating the bike it would be hard to give it more than a 2 star due to the issues in the short time of ownership. I really want to be a happy long term customer and I really hope the quality improves so that I could recommend your products. Thank you, Chloe, for always being kind.

Chole has always been the best person to communicate with through email. I have never had anyone better. And she is always able to help me when I need it.

Would like to start off by giving a big shout out to Chloe, she has been awesome from the start to finish.

Super pleased with the products, purchased a battery and charger for my K2 bike which is off the hook !

10/10 experience, hands down would recommend them to family and friends ! Thank you Windone and Chloe !

The first battery was a lemon but they made it right and sent a replacement.

Best service ive ever gotten , i suggest claire !

Claire at Windone has been amazing. I have a display problem on my Windone S16 and she immediately sent replacement parts. I tracked the shipment to E-bike in Barrie Ontario. Unfortunately when I arrived four days later the dealer could not find the required parts. I contacted Claire again and they are now shipping the parts directly to me. I am impressed with Windone support.

Purchased WindOne E2 bike less than one year ago and had some chafing on a wire/chord that caused an E3 error message. Reached out to customer support and had immediate response with request for shipping information to have a replacement motor sent our way. Received within days, and the bike is back in working order. Chloe was fantastic, and we are glad to have our E2 back in normal operation. Fantastic customer support.

Claire is extremely helpful when we need anything support wise. Highly recommend!

Hello Claire and Windone Support Team,

I would like to express my sincere gratitude for the outstanding customer service I received from Windone.

From the very beginning, your team responded quickly, communicated clearly, and handled my warranty claim professionally. After reviewing my video, your engineering team promptly diagnosed the issue and arranged for a replacement controller under warranty at no cost.

I am especially impressed by how fast the entire process was handled. It is rare to find a company that stands behind its products and supports its customers so efficiently.

Thank you, Claire, for your professionalism, kindness, and excellent communication throughout the process.

I will definitely leave a 5-star review and recommend Windone to others based on this positive experience.

Thank you again for your support. I look forward to installing the replacement controller and getting back on the road.

Best regards,

Oleh

This was exactly what I was looking for, small, compact and foldable. Easy to install heck there's really no install other than putting the left and right pedal after that you just need to unfold and adjust to your height/length for riding. First thing I did was tested the top speed and yes 19mph is the top speed :). Definitely worth the price for the size of e-bike. No problems or issues.

I had a very positive experience with Windone customer support, especially Chloe.

Whenever I had a problem with my bike, she was always helpful, patient, and understanding. She took the time to answer my questions and worked hard to find solutions for every issue I encountered.

Even when my bike experienced multiple problems, Windone stood behind their product and offered me a replacement bike. This showed me that they truly care about their customers and want to make things right.

I really appreciate the professionalism, kindness, and support I received throughout the entire process. Thank you, Chloe, for your excellent customer service.

Highly recommended!

Took 13 days before I got the bike error in transit , does not stay in first gear , rubbing sound front disk , cracking sound when i push down on seat , barrel adjuster in back crooked ,back tire sablés up and down , Claire as been a big help for all the issues , like the bike , fun to drive

I am very pleased with the Customer Service from HiBoy's Electric Scooter and Bikes Company employee Chloe, she was very helpful right from start to finish.

Thank You.