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Noté 1 sur 5 étoiles

I will never recomend windyigarn producrs. They are lying and looting people. Please complain about it to australia consumer law. Please help other people

Noté 1 sur 5 étoiles

I purchased the cleanser 4 months ago. It was an earthy no fragrance milky white lotion that was so gentle. I just purchased a new bottle and it's now a gel that is clear and heavily fragranced, so m... Voir plus

Noté 5 sur 5 étoiles

I’ve been using the Mandelic Peel, twice a week, and going into week 4, I have noticed such a drastic change to my dark pigmentation, I have some stubborn dark spots too! I’ve just had a baby and bein... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beautiful products. My hyperpigmentation has reduced dramatically and friends are noticing and commenting on how nice my skin is. Delivery is very prompt. I sent an email with an enquiry and had a r... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Organisation des aborigènes et insulaires du détroit de Torrès
  2. aussi dans
  3. Galerie d'art aborigène

Écrit par l'entreprise

We would like to acknowledge the land we work and live on today is the traditional lands of the Boandik people and respect their spiritual relationship with their country. We recognise and respect all First Nation cultural heritage, beliefs and relationships with the land, and acknowledge that they are of continuing importance to First Nation people living today. We acknowledge the diversity of First Nation peoples past, present and future.


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3,0

Moyen

TrustScore 3 sur 5

584 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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3,0

Tous les avis

(584)

9 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Dissatisfied- When I got to the cart to purchase 1…

When I got to the cart to purchase 1 pack , it had 2 Skin packs instead of one and it wasn’t until I paid that I realised . I emailed straight away to cancel 1 but was refused . Really poor customer service , this was my first time engaging with this company . I now have 2 packs and only needed one .very expensive mistake . Just disappointing service for what could have been an easy fix .

1 avril 2025
Noté 1 sur 5 étoiles

Don’t buy this!!!

I have $1200 worth of products. ZERO result and now I’ve been blocked on their page trying to warn people against buying it!! I’ll be taking this to the ACCC coz it’s just wrong

Edit.. since I can’t respond directly Bianka.. I’ll respond here. Yes when I finally found an alternate way to get in touch with you after I’ve been blocked from Facebook, I have been told I can get a refund. So for now, no I won’t take anything to the ACCC but when it seemed I was unable to even get in touch with you because you’d blocked me.. yes I was going to take it further.

I never actually said a single defamatory comment on your pages. Only facts which was that I had been using the products for a significant amount of time and not seeing the results you were. I disagreed with the “differences” you claim to see in my side by side photos but what was the point of continuing the conversation when it was becoming redundant. You saw things I didn’t. I look at my face everyday and can still assure you that for the monetary value you place on the products and the timeframe these supposed results can be achieved.. I was not seeing a difference and I felt I was wasting my time continuing, but I did none the less. Morning and night!!

I’m not the only person who was displeased with results but I’m wondering if they’ve also all been blocked for speaking the truth. I never said anything other than my own experiences with the products to provide a more realistic expectation for anyone also hesitant to spend such considerable amounts of money. I would think if you’re so certain of your products capabilities, total and complete transparency on reviews would be encouraged, not removed and blocked

12 mai 2025
Avis spontané
Logo de People First Community Care

Réponse de People First Community Care

Hi Ally.

We spoke to you and hour and a half ago and stated to you that you were eligible for our 90 day money back guarantee refund. We've instructed you in how to send your skincare bottles back to us, which is your final step of receiving your refund. You acknowledged in this conversation leaving misleading and defamatory comments, and it seemed like you understood why we blocked you from our socials. We do have a right to do this.

Leaving 20+ comments on our socials, on more than one occasion, that are not honest, stating that you've seen zero results, when the photos that you've sent us say different, is being misleading. We have tried to assist you every time you've reached out to us, despite how you've spoken to us.

We put your photos side by side so that you could genuinely compare the changes, and you disagreed, and that's fine. But leaving comments on our socials that we know are untrue, is not genuine or fair. Given that your refund is being processed, what would you be taking to the ACCC?

Many Thanks,
Bianka

Noté 1 sur 5 étoiles

I had a very bad experience with this…

I had a very bad experience with this company & their products. To put it bluntly, the did not work for me. Now after looking at all the reviews on here, I can see I'm not the only one. I just wish I had read these reviews before I purchased the products. The product did not work for me so I requested a refund & was met with a customer service rep named Vanessa who took it upon herself to tell me "We don't have to offer a money back guarantee at all" So she's basically saying, we offer this 90-day money-back guarantee but we don't really honour it. They mislead their customers. And these are very expensive products too. BUT THEY DON'T EVEN WORK!

What an embarrassment to the this beautiful indigenous name.

Do BETTER Windyigarn. If not for anything else, then at least for your Indigenous heritage.

9 mai 2025
Avis spontané
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Réponse de People First Community Care

Hi Sheree!

I'd ask that you remove the racial connotations and slurs from your review please.

In relation to the e-mail you are talking about, our 90 day money back guarantee terms are: Use our products as directed for 90 consecutive days and if you see zero results, we will refund you. The issue that arises, is that some people, want to stretch out a 30-45 day supply and make it last for 90 days. We DO understand the thinking behind this.

However, we've stated in our directions to use x amount of pumps per particular product because we know that this is what works and delivers results. We know how long our kits last based on the directions we've implemented. We also know that not everyone is going to see the same results in the same time period, which is why we say 90 days.

We know that you've purchased a 30-45 day supply, and therefore have not used it as directed for a consecutive 90 days. We are so confident in our products, that we offer a 90 day money back guarantee. It is something we choose to offer in good faith, to our customers.

This is why we are not providing a refund to you, as you have not met the terms and conditions of our refund policy.

Many Thanks,
Bianka

Noté 1 sur 5 étoiles

Doesn't work at all as promised it…

Doesn't work at all as promised it would clear your face

31 mars 2025
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Réponse de People First Community Care

Hi Sasagi! Nothing is going to completely remove melasma hyperpigmentation in 4 weeks. You are not yet half way through your kit, so it's important to be realistic around not seeing optimal results before the kit is finished This is not what we advertise for our 12 week kit. Please give your 12 week kit time to work. If you are following the protocol, you have not yet got to the intense peels as of yet, so you have some seriously potent products coming up which are designed to help reduce your pigmentation as quickly as possible.

Noté 5 sur 5 étoiles

A product that finally works!

I started using the brightening kit in December last year and then the nano sponge facial in April. In 5mths I have a huge difference in the pigmentation of my skin and don’t require as much makeup to hide it. The staff have been so helpful with any questions or concerns. They are correct in that it takes time to see a difference.

2 mai 2025
Avis spontané
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Réponse de People First Community Care

Thank you so much for your wonderful review!! :) The feedback on our product and our service is greatly appreciated!

Noté 5 sur 5 étoiles

The amazing staff/team at windyigarn!!

The amazing staff/team at windyigarn!!
The products- Mela Peel & cell activation serum

27 mars 2025
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Réponse de People First Community Care

This is just so beautiful to read. This is why we do what we do, and the results and feeling associated with real experiences that make you feel great is just sooo wonderful to hear!! :) xx

Noté 4 sur 5 étoiles

Bought the products just over a week ago

Bought the products just over a week ago and so far so good. Not seeing any changes yet, which is expected after only a week. No acne as a result of the products. I’m using morning and night. I am noticing some drying around the sides of my mouth and nose so I have started avoiding those areas when applying the products. Might need to add more moisturiser. Customer service have been helpful and responsive answering my questions.

29 avril 2025
Avis spontané
Logo de People First Community Care

Réponse de People First Community Care

We thank you very much for taking the time to give your honest account of Our customer Service and Products. We hope that you continue and begin seeing the changes in your skin. :) xx

Noté 1 sur 5 étoiles

Glow Routine Purchase

I purchased the Glow Routine based on the recommendation given by the supplier however I did not receive the glow cream that was supposed to be included in my order, even though I was assured it had been shipped. There was no offer to replace the bottle, which would have been a nice gesture. Instead, I had to buy a whole new bottle of Glow Cream for an extra $179! This feels like a total scam. Not the best experience for a first time user that’s for sure.

10 avril 2025
Avis spontané
Logo de People First Community Care

Réponse de People First Community Care

Thank you so much for taking the time to review.

We have strict procedures that ensure that the products supplied are included where ordered.

As an insight, we weigh and measure within 1g or 1m depending on our product and solutions we supply. In the case of your order and the combination of products contained in your package, the sum total of all the products do not vary by more than 7 to 10 grams.

We are then forced to manually weigh each package prior to generating your shipping label, and then enter it manually on our system prior to despatch.

Further to this, all staff that pack orders also take a PHOTO of your ordered items Prior to sealing your parcel.

These steps are taken so that customers are satisfied with the items they have ordered.

Thank you for your feedback and sharing your review with others.

Noté 5 sur 5 étoiles

Excellent Excellent Excellent…

Excellent Excellent Excellent Excellent,i recommend these products 200% they have done wonders on my face.

18 mars 2025
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Réponse de People First Community Care

This is just so beautiful to read. This is why we do what we do, and the results and feeling associated with real experiences that make you feel great is just sooo wonderful to hear!! :) xx

Noté 5 sur 5 étoiles

Absolutely beautiful love my first pice…

Absolutely beautiful love my first pice the rainbow connections bracelet, I wear it everyday, and everyday I love it more and more also.., stunning braclet

7 avril 2025
Avis spontané
Logo de People First Community Care

Réponse de People First Community Care

Thank you so much for your review!! x

Noté 3 sur 5 étoiles

Melasma

Have spent hundreds of dollars trying different brands claiming to improve my Melasma which I have had for years on my upper lip. Switched about 3- 4 weeks ago to Windygarn. Although I feel my skin is looking brighter I can not see any improvement yet with my upper lip area. I have been using the brightening skin set and have also started using the Mela Peel. I will continue to follow the daily routine and hopefully will see some improvement soon. Service has always been good. Thank you

14 avril 2025
Avis spontané
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Réponse de People First Community Care

Than you so much for your feedback! :) xx

Noté 2 sur 5 étoiles

Noticed no difference

I have now been using the brightening kit & Mandelic peel with the night night retinol for over three weeks now.

I haven’t seen any lightening or brightening at all, and I haven’t been using the products religiously day and night. I know there is no time frame put on seeing a noticeable difference however I thought I might have seen even the slightest change.

3 avril 2025
Avis spontané
Logo de People First Community Care

Réponse de People First Community Care

Hi Ariana! When we wanting to get rid of pigmentation, it's REALLY important to be using your products consistently. You'll see skin change when you are consistent with your skin care routine.
Based on your review it should look like:
AM
1) Cleanse
2) Mandelic Serum
3) Brightening Complex
4) SPF
PM
1) Cleanse
2) Retinol
3) Mandelic Serum
4) Brightening Complex

2 X weekly; Brightening Mask
2 X weekly: Mandelic Peel
^^ Essentially skip a day in between

If you have any questions, please reach out to our Skin Therapists

Emma@windyigarn.com.au or sarah@windyigarn.com.au

Many Thanks,
Bianka

Noté 5 sur 5 étoiles

Friendly, fast & efficient

Easy to consult with, friendly, fast at posting product off.

13 mars 2025
Logo de People First Community Care

Réponse de People First Community Care

Thank you so much for sharing your experience with others! x

Noté 1 sur 5 étoiles

Extreme disappointment

Hi there
I had the worst experience with your services which I never ever experienced in my life. I have done alot of online overseas shopping but no1 ever did this to me what Windygran did to me. At the checkout you should have informed me that i am going to be charged the border force fee in the UK. I am not your first UK customer right?so you must be aware of this fee but you just trap the customer so you get your money. I am going to give extremely negative review on all the social media platforms about your shipping services . It was your responsibility to pay the border force fee before dispatching my parcel. I still havnt received my package because I have to pay £35 fee extra on top of my order payment which was £135.

10 mars 2025
Logo de People First Community Care

Réponse de People First Community Care

Hi Nigarish! On the banner of our website, it states that our customers are responsible for import duties. Every country has different charges and rules. Because we are an Australian company, we abide by Australian law and regulations. We advise that the customer is responsible for border fees, as every country is different. The fact is, some of our customers pay them, and others don't (even in the UK). It really just depends on which parcels actually get checked by customs/border force, which I am sure you can understand, we have no control over. So, we advise to check on what your laws and regulations are, so that you know what you might expect. It sounds like you are placing a review more so of your border force, rather than our product and services.

Noté 4 sur 5 étoiles

Brightening Kit

I ordered the Brightening kit, so far it’s been amazing my skin has a beautiful glow and pigment has lighten up, been using this product for 3 weeks and really love it, just ordered again.

6 mars 2025
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Réponse de People First Community Care

Thank you so much for sharing your experience with others! x Happy that you love the product.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service including communication, very quick dispatch and delivery.

4 mars 2025
Logo de People First Community Care

Réponse de People First Community Care

Thank you so much for sharing your experience with others! x

Noté 1 sur 5 étoiles

If you have a reaction, they will not help you.

My mum tried this for 1 week, she started getting large pimples (which is very unusual for her) and her eyes started swelling up and getting itchy. She sent through photos and details, was told to stop using them and so she stopped because she is obviously having a reaction. She was then told by customer service that she didn’t qualify for a refund (because the only way to refund is to use for 90 days, which equates to 2-3 brightening kits), so she didn’t need to send them anything, but that she was also not getting anything back. Reading up, any Australian business falls within ACL, and this product cannot be used for its intended use. This product is not fit for the intended use, and the business has advised us that it is not suitable for the intended use, covered by ACL in regard to items sold via Australian businesses.

11 mars 2025
Avis spontané
Logo de People First Community Care

Réponse de People First Community Care

Hi Dannielle! As we advised your mum (who had stopped using the products before contacting us), we really do not recommend using more than one retinol at a time, even if they're from different brands. As a rule, you should not apply retinol near the eyes. We do not recommend combining our high strength products with other clinically active skincare, as you cannot measure how many actives are being loaded into your skin. Doing these things is asking for reactions, to which we have explained, our 90 day money back guarantee does not cover reactions. It is based on using our products, and if you see zero results, we would refund. After the many e-mails and inboxes from yourself and your mum, I feel that we have explained that a reaction does not mean a product is not fit for intended use. Given that we have heard from ACC, I would assume that you have been advised the same.

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