Wine52 Avis 14 547

Julie was so friendly and kind, helped me so much with my subscription.

Very helpful, went through the options without being pushy a very pleasant customer experience

They made cancelling the account very easy. I didn't feel awkward and they weren't pushy about trying to keep me subscribed. I appreciated this, it makes me more likely to resubscribe in the future.

This is hugely overprice wine, unless they call you with an exceptional deal, for example, at minimum it needs to be over a 50% reduction in cost. The wine is drinkable, due to the chemicals added to make it taste reasonable, you will never be sent anything remotely high on the quality control levels that some countries have like appellation control (French) of DOCG (Italian), you will be sent the equivalent of vin de table. Awful.

Christian was a pleasure to speak to, a real personable person, not some script reading robot. He was clear, concise and friendly. We definitely need more people like him in customer service. Many thanks for making a difficult call so straightforward.

wine is ok although often nothing special. my problem came when i wanted to cancel my subscription - the only way to cancel is by phone and every time i tried I was left on hold for 15 minutes and then cut off as soon as I told the person manning the phone that I wanted to cancel my order. I don't think this is accidental

Really good and friendly customer service (Zayneb) which is always massively appreciated.

Great products and very friendly, helpful staff. I enjoyed the subscription for a few months and when it came time to cancel the process was very simple.

I recently spoke with Mark O’Leary from Wine52, and the experience was outstanding. He walked me through some brilliant offers on my subscription and genuinely took the time to make sure I was getting the best value. It’s rare to get customer service that feels this personal and knowledgeable.

Wine52 itself continues to impress me. Their premium wines are consistently delicious, thoughtfully selected, and always a pleasure to try. Every box feels like a little discovery tour, and I’ve found some real favourites thanks to them. I highly recommend Wine52 to friends, family, and anyone who enjoys exploring high‑quality wines with a bit of flair.

If you’re considering giving them a try, do it — you won’t be disappointed.

Great service with excellent wine selection. Very easy to deal with. Would highly recommend if you enjoy wine.

I think it’s really cool I got offered a free case of wine, which I enjoyed. I also had a further two cases delivered. However, to cancel the subscription you have to call someone and that just makes me feel really uncomfortable. It is would have been a 5 star experience if I could have cancelled online.

When I cancelled, I spoke to Kaye. Though she offered me further offers to retain my custom which I declined she did listen to me when I said I couldn’t keep the subscription and promptly cancelled it for me.

excellent customer service by Zayneb Mbarki

Great customer service from Zayneb, listening to my request and responding with a suitable offer for a few months

I joined wine 52 because I had won a free box of wine and all I had to pay for was delivery.
Then I seen my emails telling me what the cost was for next month.
So I called them to cancel the order. And it was sorted without any fuss buy a lovely polite and clear speaking guy called Paul .

I was on hold for around 10 minutes before I spoke to someone, however, after that the customer service was great. The gentleman was very helpful and made the transaction easy

Professional customer service with pleasant attitude.

Sammy was incredibly helpful and friendly. Really an amazing example of 5star customer service.

The team member was helpful offering me a good deal with free delivery and £8 reduction on a four bottle case of vino

Leaving a review for Edward at Customer Service for Coffee52 Club (there is no link for this club to leave a review). I called to cancel subscription but Edward took the time to fully explain what my package included and price. I'm keeping my membership for now. I appreciate his time and patience.