Top-tier customer service! The shop is spacious and well-organized, making it a pleasure to browse. Their online order pickup service is seamless—ready to go as soon as you get the email. This is my g... Voir plus
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We purchased very easily online and quickly received a confirmation of the order. This was followed very soon after by an email saying that the order was ready to collect. The owner, Wendy, provides a... Voir plus
1st time in years I had found ginger wine essence. As health dictates I’d be better avoiding alcohol currently it was a lovely chance for something different at Christmas & took my brother & 1 back t... Voir plus
L'entreprise a répondu
I'm secretary of Berwick & District Friends of Dementia which is a weekly support group for people with diagnosis of Dementia along with their Carer. Each week we offer various activities and alwa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel pour le brassage de bière
- aussi dans
- Magasin de matériel pour la production de vin
Écrit par l'entreprise
Wine Online is the ultimate destination for wine, beer, cider and spirit enthusiasts. We are a trusted supplier of wine, beer, cider and spirit making kits and accessories, catering to both novice and experienced drinkers alike. Our extensive range of products is carefully curated to provide you with the finest ingredients and tools to make your own delicious beverages at home. Whether you're a beginner looking to start your home-brewing journey, or an experienced brewer looking to upgrade your equipment, we have everything you need to make your next batch of wine, beer, cider or spirits. Our team of experts is dedicated to providing you with the best possible service, whether you need advice on which kit to choose, or help selecting the right accessories. From simple and easy-to-use wine and cider kits to advanced beer brewing equipment, we have it all. Our selection of premium quality ingredients and accessories includes yeasts, hops, malt extracts, bottles, and more. With our wide selection of products, competitive prices and excellent customer service, Wine Online is the perfect choice for anyone looking to make their own delicious beverages at home. Visit our website today to start your home-brewing journey, and discover the art of making wine, beer, cider, and spirits right in your own kitchen.
Coordonnées de contact
Unit B17, Houghton Business Centre, Lake Road, DH5 8BJ, Houghton le Spring, Royaume-Uni
- 01915845055
- info@wineonlinestore.co.uk
- wineonlinestore.co.uk
4,8
Excellent
258 avis
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Couldn't find any wine yeast in shops
Couldn't find any wine yeast in shops. Used to buy it at Wilkinsons. Found your site online and the yeast was same brand. Prompt delivery with parcel force
5 septembre 2025
Réponse de Wine Online
Thanks for the review
I was a little disappointed it took…
I was a little disappointed it took over a week to arrive.
2 septembre 2025
Réponse de Wine Online
Hi, if a delivery is not received within the time frame, call me and I would have chased up for you.
Friendly and chatty
Friendly and chatty, without being overbearing. Made sure I had everything, and hadn't forgotten anything :-)
2 septembre 2025
Réponse de Wine Online
Thanks for the review Mike
Super Service
Ordered online then called in to collect. Was ready to collect within 10 mins. Great prices and super service.
30 août 2025
Réponse de Wine Online
Thanks for the review Clive
Great at all levels!
There’s a great range of products, easily ordered on line.
Prices are good and delivery is swift.
Plus the feel of the personal touch from a small family run service
28 août 2025
Réponse de Wine Online
Thanks for the review Peter
Still waiting after 10 days since…
Still waiting after 10 days since order, not good. Had to order a similar product from another supplier.
26 août 2025
Réponse de Wine Online
Hi Roddy, Thanks for the review, I have checked the tracking number that was sent to you, and nothing is showing, so I will keep a check again in the morning, if nothing has changed then I assume it has gone missing, In the meantime you could have called/emailed me and I would have chased up, if I am not informed about a customer not getting a delivery then I cant do something about it. If nothing has changed in the morning then of course I will issue another for you.
Missold out of date products then evidence removed from website when highlighted!
Items were out of date, contacted them, they said it was “clearly shown” on listing, on site’s own review page I provided evidence showing it wasn’t… within 24 hours the listing had been removed and my negative review erased! The original issue may have been an error/misunderstanding - but to then delete the evidence and hide negative review was pretty deplorable!
24 août 2025
Réponse de Wine Online
Please note that the items you were bought were on the clearance page, all items are clearly stated that they are either damaged, reduced for a quick sale or out of date. No evidence has been sent to me showing this information was not Included. once items have been sold on the clearance page and are out of stock then that listing is removed, (This was done on Saturday 30th August the day after I got back from holiday) So NO evidence and negative review has been deleted. When reviews come in, they are checked and placed on the website, when I receive this review then of course I will reply and respond as I do to all reviews.
I am more than happy with online…
I am more than happy with online service and delivery, I can't complain.
3 août 2025
Réponse de Wine Online
Thanks for the review Jennifer
Next day personal home delivery
Next day personal home delivery.
Can’t be bettered.
Great price and great service.
4 août 2025
Réponse de Wine Online
Thanks for the review David.
Fast and efficient service
1 août 2025
Click and Collect
Items ordered on morning and picked up a couple of hours later , A fast , friendly and efficient service
17 juillet 2025
Great family run business!
The service is always great, there is clear and quick communication to make sure I get the exact bottle caps I want. They are then shipped and delivered really quickly. Highly recommend using this company!
15 juillet 2025
Wine online was very useful and can’t…
Wine online was very useful and can’t beat them on customer service and they dispatched my items very quickly thank you
1 juillet 2025
Great service as always…
Great service as always and good choice. If you want anything they will get it in for you
9 juin 2025
Réponse de Wine Online
Hi Elena, your order was placed on Thursday 1st May at 4.40pm and was dispatched the next day (2nd May) you paid for next day delivery and with it getting dispatched on a Friday this meant delivery would be the next working day which is the Monday, however it was a Bank Holiday Monday and therefore would be delivered the next Business day which was today, I checked the tracking number which was also sent to you and (Tuesday) delivery was attempted but no answer as signature required so will be attempted again tomorrow. When ordering next day delivery it clearly stated orders are to be placed before 11am for same day dispatch and that delivery is Business working days only, Monday-Friday and this does not include weekends or Bank Holidays. I can be contacted anytime and a dispatch form was sent to the email that you provided with details of how to contact me and I have had no contact from yourself. I will of course check your account to check that your parcel has been delivered.
****UPDATE******Parcel was delivered on Wednesday 7th and signed for by customer at 11.25am***********
Export mutton stout
Excellent customer experience thank you and a prompt delivery .order came well packaged thank you.
22 avril 2025
Réponse de Wine Online
thanks for the review!
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