Wiser  Avis 419

If -5 was an option this would be an accurate reflection. Wiser make fraudulent claims and have poor service. In order for system to work additional costs not explained when purchasing the system are required
Regret using this fraudulent system

Mike was excellent explaining how to correct a problem i was experiencing, solved it first time in less than ten minutes, I had spent all morning attempting to correct the problem, many thanks Mike, I hope to never have to contact yourselves again but with my ineptitude I fear I may have to.

Hub and thermostatic radiator valves stopped working and need manually reinstalling and the heating switched on to get heat. I’ve tried trouble shooting and sent multiple emails for help because this impacts heating my children’s bedrooms but I keep getting what appears to be a computer generated response and no progress. Very frustrating and poor service! With the temperature now dropping I’ll have to replace with a more reliable system and better service product if this can’t be resolved quickly.

Great help sorted everything very quickly would certainly recommend

Bought this but had to return it because the WiFi thermostats wouldn't connect to the hub (even though they were just 30cm away) and when I raised a support query they were too slow to respond, initially giving me the instructions to do a reset on the hub and the thermostats which I had already told them I had done (so maybe they didn't actually read what I'd said). Anyway, after confirming that I'd done this I'd have hoped someone would respond quickly. When the hub and thermostats do not communicate there is no way to control the heating - I hadn't removed my wired thermostat (luckily) so by pressing the heating 'boost' button I was able to get 2hours at a time but couldn't leave it overnight as I'd have no heating when I woke up so was having to disconnect and put back the honeywell programmer overnight.

Its scam, do not subscribe, I am charges additional 50 dollars without consent, I contact them and they said its non refundable, DO NOT SUBSCRIBE

Worst apps in thermostat market. I just try to set up kit 3, always failure at WiFi set up

This product is hard to set up but once installed brilliant product with no help from technical just don’t bother contacting them

I have very bad experience with Wiser Kit 1 and two putrchased at City Plumbing. Both installed and separatec customers adn both not connecting between the hub and app. Spent most of my two days trying to connect them and speaking with Drayton custommer service. Three different custommer service advisors and one conversation unfinished because it was close to 5pm and lady wanted to go home.

I have returend one of Kit 2, to collect, from the shop, another one with "newer" serial umber, that suppose to work. I have agreed next day installation with my customer to find out that the kit i just bought and installed do not work also. The thermostat does not want to connect to the humb itself. Instalation removed and kit 2 returned to the supplier.

I have to return all of the kits now. The question is, who is going to pay for my wasted time?

Good value for money. Phone call support. Works perfectly. Seem honest.

quick concise reply problem solved.

Ellie's help was great this afternoon, very patient and knowledgeable. Thank you.

I upgraded a few months ago because I could... It's been a regrettable experience:
- The new hub's zigbee range is inferior to the previous generation.
- There's a phantom software 'hot water channel' on the combi models, which triggers the heating for hot water (and turns the led on the button which is supposedly removed).
- The TRVs have all had significantly more communication issues/unable to repair since moving over.
That's aside from their business practices:
- The amount of E-waste & money grabbing by forcing the second hub for the additional sensors is scummy - there's no reason why they can't work on the gen 1 hub (literally none).
- The hub plate isn't backwards compatible, so you have to get it properly swapped over.
- They talk about 'customer feedback' but didn't put an ethernet port on it.

Have had multiple tickets open for months, had the boiler firing when it shouldn't, all costing money and all they want to do is tell me to reset my devices and demand I buy another booster because their new devices RF is weaker than the previous generation).

Fitted the drayton wiser today excellent piece of kit and easy to install. The Internet hub is part of the receiver so doesnt need usb power and an ethernet port like other manufacturers. The room stat also shows humidity of the room aswell as temperature. Would highly recommend this wireless thermostat which also works through the wiser app non tour phone and with alexa.

Response time to query was quick. My new smart plug appears to connect to the wiser hub but has no indication of how good a connection it is. I was unable to program the plug to turn on and off. As it was mainly bought for the signal booster, time will tell if the signal strength as improved.

The gentleman was very helpful he sent me a video which was great . It’s all sorted now . He was very helpful , pleasant and knowledgeable

I've had the system for several years but am considering switching back to a traditional thermostat and radiator controls. When the system works, it is great. Unfortunately, it is very unreliable. The hub frequently disconnects from the WiFi, the individual thermostats disconnect from the mesh system, the app is glitchy, and batteries need frequent replacing. I have a new internet provider and have spent hours trying to reconnect the hub, with no success. I am tech literate - it's incredibly frustrating.

Perfect service from start to finish. Queried how to get hold of a replacement part for my smart thermostat, responded quickly and shipped the part free of charge. Communication and service has been excellent throughout. Suitably impressed.

I had a new WiFi router put in in the summer and have not had the heating on. So the other day went to use my Wiser App to put the heating on it did not work!
Not a problem, contacted Drayton straight away and I am so not technical but they were patient, calm, supportive, helpful and extremely knowledgeable and sorted me out with ease. Thankyou Ashley and Mike😊

I upgraded my heating system around 18 months ago. Drayton 1-Channel Wiser Thermostat Control Kit. Within the period of 18 months I have replaced the batteries nearly 15 times AA, The thermostat has stopped working completely and the wiser customer services has said this is due to a battery leakage completely unjustified given the number of batteries I have used to keep this thermostat working. Previously I had a Honeywell thermostat which took cr2032 battery's it lasted 3 years without the need for replacement. This worked perfectly and does not require the need for constant battery changes or any form of claim in a period of 5 years I used it. WISER CUSTOMER SERVICE SAID I SHOULD BUY A NEW THERMOSTAT? Also I was considering buying the wiser radiator values but the quality of service, has strongly deterred me as I know now excuses will be made to ensure products longevity and quality will not be honoured. Thank you for not resolving please pass on my feedback as I will now begin to remove these products from my household. really dissatisfied and disappointed I hoped for more.