Drayton by Schneider Electric Avis 538

I had intermittent problems for 4 days and the support team guided me through every stage calmly and clearly.

It was so easy to replace our old controls but it also came with support which was and very reassuring.

I had difficulty installing the new Hub 2 from Wiser.
A single and short telephone call to the Wiser TechnicalSupport staff provided me with the answer. My system is now running perfectly.

Chloe was very helpful and resolved my problem quickly and effectively , thankyou !"

Not normal for this quality of service, above and beyond the call of duty

After due research, I settled on a Drayton Wiser Kit 1 as I only wanted a simple heating smart control for my 3-bed bungalow. The first kit, hugely discounted, didn't work. I contacted the technical department and got through to a real person straight away. He informed me that the controller I'd bought was old stock and faulty. I got a second from a more reputable source (Screwfix) and this connected ok but I'd wired it slightly wrongly after misinterpreting the instructions (including a link between the incoming live and the common terminal to the boiler stat. input). The technical team spotted my error straight away (apparently the link is required only with a single wire set-up to the boiler). If I was to be picky, I would say that the function of the link was not properly explained, hence my error. But all-in-all 10/10!

I changed my WiFi provider and couldn’t figure out how to reconnect to the wiser hub so called the tech support line……wow, about five rings and a real live person answered, there’s more, he knew how to fix my system and had such endless patience until there it was, a week wasted fiddling about, done in ten minutes
Fabulous system, especially love the AWAY button and a summary of my savings

I have recently moved house and encountered a very odd faukt with the CH system which came on when the timer was at OFF position i assumed this might be the Drayton timer amongst other possible errors
With help on line i was able to eliminate the Programmer and my plumber found a wrongly designed and fitted spur radaiator

Excellent! We can control our heating much better now
More comfortable. Heating goes off at 8.30pm now, on again 7am - but that can be cancelled via my phone, if it is warm enough.

What a breath of fresh air this company is ! I purchased a wireless heating control system 3 years ago from screwfix which has been flawless, I’ve added extra radiator valves with ease and am very impressed with the value for money.
My boiler controller stopped working and the technical help over the phone was great. Unfortunately water had got into the unit as it had been installed below the boiler and I needed the replacement. Dryton were able to advise replacement part and cost, which I was able to get the same day from screwfix, very happy with the product and customer service

Great customer service!

I had a tech issue and Karen at customer services replied quickly and explained how to resolve with very easy to understand instructions.

Just had great customer service from Drayton Wiser support. When I installed the HubR gen2 upgrade they talked me through it, and today I needed help with reconnecting to a new router, no problem. All good and easy to contact on the phone. Been with Wiser over 4 years, highly recommended.

I had two contacts with the company and both were excellent and got my problem solved. They really knew their stuff!

Absolutely superb response to my query. Replacement part sent swiftly.Would highly recommend Product and service.

Top service from the tech who sorted out a problem remotely can’t ask more

My central heating and hot water is fully controlled by Wiser Heat. It is very reliable and easy to set up and use.
If I ever have a problem the help has been excellent being able to easily contact the technical support team either by phone or email.

I recently moved into a new house and inherited a gas central heating system with a very basic controller. I wanted a control system that would work from my phone and allow individual control of radiators. First Call Heating of Southampton, who look after my heating system recommended the Wiser System. It was easily fitted (shout out to First Call) and it works brilliantly, doing exactly what I want. There was a minor glitch in that the app wouldn't work on my phone. However I contacted Drayton, who immediately understood the problem and within a week or so had issued an update to the app which dealt with the problem. That's what I call service.

Highly recommend.

I recently moved into a new house which has a Drayton Wiser control system for the heating. I didn’t have any instructions and it was mainly a case of working out what was going on myself, though the previous owner was happy to answer questions.
Initially it seemed very daunting and over complicated but I have grown to love it. Using a mixture of room thermostats and radiator thermostats allows a huge amount of control and personalisation. The app is simple to use and works well. There is a vast amount of help online and it is simple to contact the technical help team at Drayton. Even though I haven’t personally spent money on buying the system the help desk were faultless in their support and response.
I am very impressed by the system and it is reassuring to know there is first class support available should I need it.

It has been said before by other reviewers, but the customer service is second to none. The added bonus is being able to speak with an English speaking customer service operative. Excellent service, keep it up.

Had a technical issue regarding the heating control/app. requiring a reset. The customer/technical help was superb-talked me through the process and followed up to ensure everything was now working. Many thanks!