Wiser  Avis 420

Google Home had started declaring the devices offline even though they weren't. Google wouldn't reconnect when I tried. Not sure what the issue was but their tech support ended up escalating it. Now it is all good. Their response was one-to-one, timely and helpful.

Once again the technical support from the wiser team has been first class. They responded to my email within a few hours offering the correct navigation path through the app to solve my issue. I have never regretted choosing the Wiser upgrade to our home heating system

I got straight through to the helpline and Mike was brilliant.
He quickly found my ref no where I had reported the issue and talked me though how to fix it, waiting until I had completed each step before we went to the next step.
Really professional service and so helpful and what was so refreshing was that I didn't have to spend ages speaking to an AI chat before getting through to a real person. !!
Thank you

I recently subscribed to the Wiser app but encountered a significant issue. Despite being charged for the subscription, upon accessing the app, I received a “Subscription not found” message. This prevents me from using the app’s features and from canceling the subscription within the app, as it doesn’t recognize my active subscription.

Concerned about potential automatic renewals, I contacted Wiser’s support via email several days ago to request a cancellation and refund. Unfortunately, I have yet to receive a response. This lack of communication and support is highly disappointing. I caution others to be aware of these issues before considering a subscription to the Wiser app.

Wiser System is great — but their pointless "upgrade" to the phone app is terrible, with a pointless "tips" section taking-up half the Home Screen. Previously, at a glance, you could adjust everything from the Home Screen, now it's pain.

Not working properly for over a day - on and off connection. So I’m thinking I have internet problems. Next day I see wiser has updated the app; new home page and “hints” on how to save energy. Now when I open the app I have a page telling me how wonderful the updates are. BUT I can’t close that page so cannot control my heating. AND the hints are useless - so obvious. Please keep it simple, I don’t need lifestyle tips from you. And if the system isn’t going to work for a while because of your updates, let us know in advance.

Excellent service. Problem identified very quickly, and then a solution offered which worked first time

the wiser system works really well and I'm delighted with how easy it is to use. After changing my broadband supplier I had a glitch with wiser and called their technical support helpline. They were amazing. Mike was really patient and explained how to get it working and helped me through each step of the way. It turned out to be a glitch with my phone app which, when reinstalled, made everything work again. What great service!

Tech support is to the point and has resolved a fairly technical issue in good time and with minimal delay

My Wiser system failed on 8 March at 8.24am. We were unaware of this until we needed to use the heating. I contact Tech Support and they sent me details to reset the system. Sadly after numerous attempts I couldn't get the system back on line. On Saturday (a week after the system had failed) I called tech support and Chloe explained step by step how to get the boiler back on line. Chloe was extremely helpful and patient - the system is back on line with no further issues. Wiser have contacted me since and are quite happy to assist again if I have any further issues.

I have subscribed to the app and my subscription was never activated. I have been double charged on my card and after multiple attempts to contact no one has got back to me.

Ashley and John were very helpful.

I am not being able to use Wiser service after making the purchase.

I purchased Wiser subscription, l was charged for it but when I enter Wiser App it informs me “Subscription not found”. Due to this issue I can neither use the App, and neither I can cancel my subscription (because the App states I do not have it).

This is very disappointing service. I cannot use the App, neither I can cancel the subscription, and I am afraid I will be charged for automatic renovation! I as well wrote an email couple of days ago to Wiser support center asking to cancel the subscription and for a refund, but no one replies me. That is disappointing experience so far!

Customer service is excellent. John was very helpful and patient setting up the hub and thermostat. Couldn’t have asked for better service.

Had some issues when I moved in to a new build and John helped me massively. Really impressed with the great communication and clear guidance. Thank you!

Excellent service

So far great support from Drayton, long may it last

My wiser hub had a fault unfortunately, but as soon as I raised this and got the information Drayton asked for, they very quickly sent me a replacement hub for free. They were patient with me and polite. Faults happen, but they dealt with it excellently. Highly recommend.

I have just moved into a new house and all the heating was set up and controlled on the wifi. Its not something i have any knowledge of. I was having real difficulty to get it to work but Mike was very patient with me and talked me through all the steps, had to do a few things remotely, and got it working. I am really grateful for the assistance and help Mike provided.

The technical guys are first class .they sorted my problem out all working correctly.