Wiser  Avis 420

Needed more than a little help and advice from two different guys on two occasions and they were both totally brilliant at understanding the problem and talking me through the solution. Thanks guys.

I had a connection error with my Wiser hub and could not use the remote functions from the app.
I contacted Wiser support and dealt with Ashley who got back to me straight away, he sent me instructions to resolve this problem by email and I had to make contact several times.
Ashley got back to straight away every time and solved the problem for me. The level and quality of support is second to none and I would have no hesitation in recommending Wiser products.
Thank you Ashley.

Having had the Wiser system for one month I can confirm that my gas usage has increased by over 20% when compared with using a Nest thermostat.
This is despite reducing the number of hours of heating per day, reducing the thermostat by one degree and having bedrooms on for a couple of hours per day as opposed all the time when using the Nest.
I have been in contact with Wiser who take ages to reply I eventually got an email from Ellie who fobbed me off. I have written to the MD and await his response. I will update if he replies.
Save your money and save money on your gas bill.

Couldn’t get the hub of the room stat to connect. My installer called at 5.30pm and we were talked through the whole process (everything needed a reset which was done remotely) from start to finish and resolved the issue. Everything now running as it should. Thank you!

I had a problem with a recently purchased smart switch / range extender and called late on Sunday afternoon, more in hope than expectation. My call was answered almost immediately by Marie and 15 minutes later everything was resolved.

Very Clear, very patient.

Mike was excellent. I’ve had an ongoing issue for 6 weeks and finally decided to call Wiser Asdistance. Within 15 minutes Mike had diagnosed the problem and then came up with a solution. Very happy with Mike’s service and was super friendly too. Thank you

If you loose your Internet, or your power supply, when it comes back on you loose all your setting and have to start from scratch every time. Unfortunately this was already installed in my house when I moved in. I will be changing it soon

Such helpful patient support from call workers. Made to feel that they were pleased to help

Once had rung Wiser, we found out it had not been paired to new one, Maria was very patient and helpful,sent 2 emails which gave clear instructions what to do and we are now working normally. I must also mention Mike who had also been helpful. Recommend ringing them instead of messaging as we did
a number of times and getting nowhere.

I'd lost the ability to connect to my Hub via my Wiser app and the system needed a full reset. Mike talked me through it on the phone (after a fairly short wait to get my call answered) and then followed up by sending a really helpful email guiding me through the steps to reset all my devices.

Brilliant customer support, had a problem setting up the electric heat switch but Mike stepped me through the setup on the phone and I was sorted, thanks Mike.

Customer service was great. Mike walked me through (on the telephone) completing the basic set up my wiser home app until I get my broadband into my new place. I had a red setup light showing so I wasn't confident. The independent installer I had found didn't seem to be able to link the thermostat to the boiler in the absence of broadband - that just left me turning my heating on by using the override button(!) and trying to figure it out from your website instructions!. Mike very patiently walked me through several routines to identify the issue. He gave me some tips as well,and didn't finish the call until he was sure the thermostat, boiler and smart phone were all talking to each other. He was patient, he didn't rush it, he tried a few different approaches and didn't leave the call until he knew we had resolved it. It meant I could leave for the weekend with no boiler worries. Nor did I have to wait for my broadband to be in to have basic control when I'm at home. Thanks for excellent customer service! Looking forward to getting fully up and running with Wiser / remote internet soon.

I didn’t have to wait for the phone to be answered and Mike solved my problem immediately.

Ashley was brilliant talking me through set up of our scout hq heating she was so patient with me as it took two hours
Thank you without her help it would not have worked

Excellent service from the support team. Problems resolved quickly and efficiently.

Very quick to respond to my query, great customer service, have always been very impressed with the technical help service.

Device disconnected following a change of router. Mike helped me reconnected the device and room Thermo. Cheers Mike.

Installation of single thermostat controller would have been impossible without Drayton assistance. The app did not have any reference to the thermostat and without help I would not have been able to install it.
OK if you are app very fluent!
I am not

Problem with controller - Resolved. Controller was randomly failing to ignite the boiler even when the heating light was on. Emailed Drayton - quick response - phoned Drayton, short wait time for answer - spoke to Mike - very knowledgeable, helpful & courteous with good follow-up and work through to resolve the problem. First class service from the whole customer team. A very grateful thank you. Alasdair