Wizzhosting Avis 

Great, quick service

Beware of WizzHosting – Worst Customer Service and Business-Disrupting Negligence

In May 2025, my website was suspended by WizzHosting due to alleged malware. What followed was the worst customer service experience I’ve ever encountered. I immediately engaged a professional website maintenance company, ready to resolve the issue from day one. However, WizzHosting delayed and ignored multiple requests for over 25 days, refusing to provide access. This left me without my website or business emails for nearly a month.

An independent technical assessment later confirmed the fix took just 30 minutes, yet WizzHosting dragged this out for over 25 days while ignoring all communications from me and my maintenance team. This caused significant losses: over 25 days of website and email downtime, lost business opportunities, wasted maintenance fees, countless hours spent battling their incompetence, and enormous stress and reputational damage.
The technical review also revealed their outdated, insecure hosting infrastructure with inadequate account isolation, risking cross-contamination between accounts, a severe security concern.

Throughout the ordeal, WizzHosting’s communication was non-existent: multiple access requests, formal complaint letters, escalation requests, and professional contractor credentials were all ignored. It felt like they actively obstructed the resolution rather than helped.

This is not just poor customer service; it’s business-destroying negligence. WizzHosting turns a 30-minute fix into a 25+ day crisis through administrative incompetence and silence, then offers insulting compensation. I strongly advise anyone to avoid WizzHosting completely.

I will be pursuing this matter through Trading Standards and the ICO due to their data protection failings and breaches of the Consumer Rights Act. All claims are backed by documented facts, including screenshots and correspondence available on request.

I contacted the support through the online chat and a representative attended to me. The issue was resolved in less than three messages. Thank you Mirko

Excellent service at WizzHosting, I have been with them for a whille anow and nothing is too much trouble. I just needed a change making to merge different accounts under one managment portal and Neil and the team did this straight away with no fuss at all. They are truly there to help.

Absolutely the WORST customer service and support of any company ever!!!

Emails are always going down meaning no one in our company can work some times for 3-4 days at a time.

4 hours on hold to their (24/7 available by phone) number!

No replies on the live chat.

3 support tickets opened up and no reply for a week.

When i did get a reply asking the to call me they said " no you cant tell us here "

Rude and they never answer, a business customer of 3 years and i cant even get on the phone to cancel my account as they refuse to answer!

STAY AWAYYY!!!!!!

Really efficient and helped solve my problems ASAP which is all I can ask for

I spoke with Mirko, he sorted my issue out promptly and without fuss. Highly recommended.

The experience was absolutely excellent! I encountered an issue during my purchase, but Mirko was incredibly helpful and efficient in resolving the problem. Thanks to his support, I was able to complete domain purchase smoothly. I truly appreciate the outstanding assistance and professionalism!

They marked my purchase as fraud for no reason, asked for my ID. They then didn't help me to buy the hosting package I wanted to buy once I gave my ID and couldn't tell me whether they were storing my personal ID information or not. Honestly, I found it pretty concerning and I'm slightly worried about identity fraud now.

Thank you to Mirko for o great experiance an help

Thank you Mirko for helping me complete my renewal process.

Affordable price, good customer support service, special thanks to Mirko :)

Many thanks to Wizzhosting for quick and easy service and very fair bahaviour towards customers. Especially BIG THANKS to Mr Mirko for his 5 star’s professional way and amazing efforts he offered to us. It’s very rare to find such good people who understand customer needs !
Highly recommend 👍

Not professional at all,
I work as a web designer and my client witch have been a customer for almost a year, gave me access to the Cpanel, i contacted the support for a technical issue first they deleted it, i asked why they say it was an error, fine now i explain the issue they take days to respond with no related response to the issue and no guidance, now i am blocked and can't go further, very disappointed

Easy and nice to work with. Good service. Team responding and solving issues very quickly.

WizzHosting falsely advertises “free domains,” but it’s a scam. Every time I try to register, they block my IP, making it impossible to claim the offer. Their support is useless—they never respond, never help, and seem nonexistent.

They have no intention of honoring their promises. Instead, they waste customers' time with misleading promotions. A hosting provider that can't even offer basic customer service is not worth a dime. Stay far away!

I would like to express my sincere gratitude and appreciation to Mr. Mirko for his outstanding support regarding our new company, GO VISTA UK LTD (Company Number: 16235605). His assistance was highly professional and delivered in a remarkably short time. This is not the first time he has demonstrated such dedication and efficiency. Thank you again for your exceptional service!

Mirkol was a great assist. He made sure the service and the communication were smooth and understood.
Thank you very much Mirkol

I had a problem while registering a new domain, which was sorted promptly by Mirko.