WN Removals Avis 41

I’ve used them for a few clearance jobs before, and they’ve always been reliable. This time, I booked them for a house move, and once again, they delivered exceptional service. The move was completed on time and at a great price! Far better than any other removal service in the Basingstoke area. Highly recommended!

WN Removals did a great job with our recent move, at a competitive price. From the initial enquiry, George was really helpful, flexible and responsive.

On the day he and his team arrived promptly. They worked really hard and efficiently, which took a lot of the pressure off us.

I would gladly use them again and highly recommend them to anyone.

From the first phone call till the lads left complete grate service from wn
Polite, onetime, nothing was damaged and they were so quick .
We moved from Southampton to Manchester with the same day although it was really late by the time it was all done we couldn't believe it .
The lorry driver was man of the match for us 👌

Zack helped me couple weeks ago now, couldn’t recommend enough super helpful and efficient. Highly recommend

Great service. Zac was super helpful with the removal process, and made sure everything went smoothly. Would definitely recommend.

George and his team were all fantastic and got us packed and moved really quickly! Cannot fault their service!

Really nice and helpful guys, made my move really stress free with a very reasonable price for the service they provided me. Highly recommend.

Made our move stress free as they handled everything and dealt with the request that we made without any fuss.

Helped me and my family move out. Was a long journey but they were quality throughout the whole process. The gents were really nice and friendly, and made sure all our valuables were handled with care. Couldn’t actually praise the company enough, we’re completely transparent and were a joy to work with!

I have reluctantly decided to write this review despite giving WN Removals every opportunity to respond to my emails.

Inadequate Van Size: Despite a house visit a week before, providing detailed information about the volume of our belongings the vans supplied were clearly inadequate. Midway through the packing process, it became apparent that one of the vans was too small, necessitating a last-minute switch to a larger vehicle. Even with this change, the space was still insufficient, resulting in our belongings being crammed in a manner more akin to a house clearance than a professional removal. This lack of foresight and planning was both disappointing and unprofessional, especially considering the high value and sentimental importance of many of our items.

Damage to Belongings: Upon arrival at our new home, we discovered that several of our belongings had been damaged, including bedside tables, sideboard, and a dent in our fridge.

Unprofessional Behaviour: On Friday evening, after a long and difficult day, including a drive from Berkshire to Yorkshire, it was mutually agreed that the team would rest and return on Saturday morning to complete the unpacking. While I would like to acknowledge the hard work of both Zac and George on Friday, their conduct on Saturday morning was of concern, unprofessional and caused significant distress. Both individuals smelt of alcohol, and George had a visible facial injury, we understand he received this by being punched on the Friday evening. (we were never told the full story) It was an uncomfortable situation which severely undermined our confidence in their ability to handle our belongings with care and finish the job to the best of their abilities and to the professional standard we would expect. It was clear they wanted to finish the job ASAP which resulted in our belongings being "thrown" and manhandled into our house leaving several marks on the walls.

Late Delivery: We also incurred an additional hotel cost for a last minute overnight stay in York. We were assured the job could be done in one day (we thought that was optimistic). While Zac did offer to complete the job on the Friday evening (Approx 2200hrs when they arrived at our location) we did not consider this a sensible option, or deem it fair to expect the team, or my partner, to do that after an arduous day and with the day light hours gone.

Complaints Procedure: I have written two emails to their complaints teams and none have been acknowledged. We verbally informed Zac we wanted to complain on the day and we subsequently followed their procedure only to be ignored...twice!

Therefore our complaint and quest for an apology and compensation remains ongoing.

Zachary was proactive throughout the whole move. His guy’s were great and a pleasure to work with. They bent over backwards to accommodate my difficulty with getting set date’s for the removal and arranged storage whilst we waited for completion. They were amazing and Zach was so kind

Great service from the start , the office team were amazing , packing team again amazing and the moving team were just awesome

Highly recommend this company

We used George and his team for a recent house move. They were fantastic. Arrived on time and were so careful and efficient moving our belongings. Really lovely team, would highly recommend.

I booked a house move from Winchester to Bath. Zac was really helpful and very accommodating when we had to change the date at short notice, and sent us free boxes! The team arrived on time and were incredibly polite and efficient at loading and unloading everything for us. Thank you very much, great experience, would recommend.

Turned up on time and the men were very polite and got on with the job in a professional manor. If I move again I will use this company good value for money.

Super friendly, amazing communication. Faltless service!

We recently used W N Removals to help us move home. George responded quickly to my enquiry and was really easy to communicate with throughout the process. On the day the labourers were polite, helpful and respectful to our belongings. Nothing was too much trouble for them.
This was the 2nd time I've used W N Removals and would definitely recommend them to anyone.

Excellent service right from the start with good communication and quick responses. On the day of the move the team were keeping us updated and were quick and efficient, highly recommend!

We were recently moved by this company and were very pleased with the service provided...they turned up on time and packed all our furniture professionally, very friendly guys,and very helpful...on unloading they took everything to the relevant rooms and even plumbed our washing machine in for us....excellent firm and wouldn't hesitate to recommend them or to use them again....

We were given a quote by Zac and we hired WN removals for a full removals service and we were told we’ll be given 2 vans and 3 men. Only 1 van and 2 men showed up on the day and when I called Zac to ask why only 1 van showed up, he said the second will come later. We then realised that it was a flat out lie because the second van never showed up. We had clearly communicated with him that it was simultaneous exchange and completion so it might be a while before we can start driving towards the new place but he kept insisting on starting so that there’s enough time to do the second round (which never would have been needed if he had sent 2 vans in the first place like promised). After we reached, he started pressuring again to unload the stuff and we ended up unloading it in the garden (which wasn’t covered by insurance). When we complained about how unhappy we were with the service, he kept saying how the service was provided and that he’s “losing money” on this because the 1 van & 2 man sub-contractor is charging them more. Well, of course they’re charging more because they were hired to do a 2 van & 3 people job. Pretty sure he saved a ton of money by charging us full price for a service and paying a fraction of what he would have if he’d actually provided the full service.