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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had 1st service completed at Wollaston BMW Motorrad. Ben from the service team as usual was first class. Great communication and customer service, makes you feel like a valued customer. Review score... Voir plus

Noté 5 sur 5 étoiles

Took my C400GT in for service & MOT, unexpectedly needed new battery & rear tyre which had a slow puncture. Ben C dealt with me superbly & talked me through the options, arranged at short notice... Voir plus

Noté 5 sur 5 étoiles

I purchased a F900GS three weeks ago from Owen at Wollaston. Owen answered all my questions and managed to secure the exact bike I wanted. I wanted a particular colour. Great showroom nicely set up... Voir plus

Noté 5 sur 5 étoiles

After great difficulty (no fault of the Service Team) in getting through to the team by phone, my service was carried out quickly and kept informed all the way through. In addition I was having an aft... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire de véhicules à moteur

Écrit par l'entreprise

Welcome to Wollaston Motorrad, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMWs. Visit us today.


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4,7

Excellent

TrustScore 4.5 sur 5

120 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(120)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great customer service

Great customer service, Owen helped through the whole process. Build time was actually much quicker than expected and bike turned up on time. Communication was good throughout, no issues at all.

28 décembre 2023
Avis spontané
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Réponse de Wollaston Motorrad

Hi Karl- thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Owen and the team delivered a positive experience for you. We hope you enjoy your new bike and would love to see you at our upcoming ride-outs in 2024!

Noté 5 sur 5 étoiles

Great service

I bought a bike from pics and videos as I live some distance from the dealer. Owen was great, very responsive to e mail, did what he said he was going to do, no need to chase him. Would use this dealer again.

22 décembre 2023
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Réponse de Wollaston Motorrad

Thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Owen delivered a positive experience for you. Wishing you many happy riding miles on your new bike!

Noté 5 sur 5 étoiles

Bought bike remotely, few minor issues but dealer resolved them all quickly.

Bought an R Nine T from Wollaston. David’s customer service was excellent as I was not local to the bike. They had the bike taken to North Oxford BMW so I could look round and do a test ride.

When I got the bike home there were a few minor issues but Charlie had the bike collected, a courtesy bike dropped off and all the issues fixed.

Good dealer overall

1 novembre 2023
Avis spontané
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Réponse de Wollaston Motorrad

We are very sorry to hear about the dissatisfaction you're experiencing with your bike. We understand that you've been in contact with a team member who has proposed bringing the motorcycle back to us for a follow-up AUC check. Rest assured, we are committed to thoroughly investigating the matter, and upon completion of the check, we trust we will be able to provide transparent and clear solutions to restore your confidence in your motorcycle. Many Thanks, Wollaston Bikes.

Noté 5 sur 5 étoiles

What can you say superb alriundthe whole dealership…

What can you say the whole dealership experience was superb.
Owen and Alex are a credit to Wollaston.
Much appreciated.

14 novembre 2023
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Réponse de Wollaston Motorrad

Hi Mark thank you so much for taking the time to write us a 5-star review! We're delighted you've been happy with the service here at Wollaston. Thank you for your custom and we look forward to welcoming you back in the future.

Noté 5 sur 5 étoiles

Very helpful

Very helpful, great customer service made my purchase very enjoyable with no stress

23 septembre 2023
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Réponse de Wollaston Motorrad

Hi Steve, thank you for taking the time to leave a fantastic five star review. It's great to hear the team provided great customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Jack/Charlotte the A team

Jack in service always excellent, Charlotte my service tech excellent too.
Couldn't get this particular bike at the time from Woolaston and my go to guy left (Brendan) so I bought at Lind, but always come back here for my bike service. Great service and great team. Take my M2C to Cotswolds BMW as they specialise but for bikes.....Woolaston.

14 septembre 2023
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Réponse de Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Jack and Charlotte. Thank you for your business!

Noté 5 sur 5 étoiles

The best buying experience ever

I visited 3 BMW dealerships Norwich, Peterborough and Northampton. All 3 dealers were given the same criteria! I traded in an immaculate GS 1250 for a nice new S100XR. Simple question “how much to change” Buying a new motorcycle to me should be a special experience. And boy oh boy did Owen Read deliver. What a nice professional guy he is. Nothing too much trouble, not in the slightest bit pushy and time was never an issue. A massive thanks to Owen and Woolaston BMW for making my purchase experience the way it should be. Alyn

1 septembre 2023
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Réponse de Wollaston Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your feedback with Owen! Enjoy your new S1000XR and we hope to see you at our future ride outs.

Noté 5 sur 5 étoiles

Excellent professional team at Wollaston

Excellent professional team at Wollaston Motorrad. Bought a R1250GS and they made the process very easy. Communication was good explained everything and answered all my questions. Delivered the bike on time, would definitely have a return sale.
From my experience I would definitely recommend. Thanks Owen love the bike.

1 août 2023
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Réponse de Wollaston Motorrad

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your feedback with Owen! Enjoy your new R1250 GS and we hope to see you at our future ride outs.

Noté 1 sur 5 étoiles

Smoke and mirrors

Approached Wollaston Motorrad to purchase one of their Bmw approved motorcycles. Unfortunately they were not completely honest about the service history!
Disappointing from a Bmw dealer, the motorcycle should not really be in a Bmw showroom in my opinion and should have been traded out!

25 août 2023
Avis spontané
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Réponse de Wollaston Motorrad

Hi Alastair, we are sorry that you found our motorcycle not to the normal standard for an Approved Used Bike. It had been owned and used from new by one of our own Technicians, who had serviced it in accordance with the required specification, but he had completed the work in his own time. We are very happy to stand by his work, but appreciate that this may not be to everyone’s liking. As a consequence, the motorcycle will be marketed and sold outside of the Approved Used Bike programme. We apologise that our explanation was not as clear when you showed potential interest in it. Many Thanks, Wollaston Motorrad.

Noté 5 sur 5 étoiles

Wollaston Motorrad - Mat Clark

Wollaston Motorrad is a place that you cannot compare to any other dealership in my opinion.

The customer service and the staffs willingness to go the extra mile, just to make sure you are satisfied, is above and beyond exceptional.

I have dealt with multiple staff members, including jack and Chris from the service department. Who are always a friendly face to see and accommodating to your every need when it comes to your pride and joy. As someone who can be very precious about my bike, they can give you that peace of mind that your motorcycle is being looked after to the best of their care and ability.

The sales team is extremely top tier and I cannot express my gratitude enough with them. Again, I have dealt with multiple salesmen with the magnitude of bikes I have acquired from Wollaston and every time it has been an absolute pleasure.

To name a few, I have dealt with Gary, David, Charlie and rob. All of which have been absolutely amazing. They all greet me and my partner like we are family and apart of the team, welcoming us with coffee and tea even when we feel like we are intruding on a busy day. Nevertheless, it is the small details that make this place and its staff some of the best I have ever experienced and seen.

From the ride out days to the availability to test ride their own bikes. This place truly is like no other.

There is a reason why myself and so many other customers come here when dealing with BMW’s, and it is because this dealership is far beyond the best in the country from the multiple Motorrad places I have been to.

The service team, customer service team, salesmen and managers are all people I would like to take the time to appreciate and give a wholehearted thank you to as sometimes I feel they probably don’t hear it enough.

Extremely hard working individuals and I feel it is a fact that you cannot beat this place.

12 août 2023
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Réponse de Wollaston Motorrad

Hi Mathew, wow- what a truly fantastic review to read! Thank you for taking the time to share your experience. We're very glad to hear that the whole team consistently provide brilliant customer service and always deliver a positive experience for you. We pride ourselves on not only selling and servicing bikes but creating a biker community for our customers, and we hope to see you at the next ride out event; As always you are more than welcome to pop in for a coffee or tea if passing by! We appreciate your feedback and look forward to seeing you soon.

Noté 5 sur 5 étoiles

5 star service

5 star service! Strongly recommend Owen if you are looking for a new bike! great bloke! Puts you first to help you find the right bike for you! Always at the other end of an email or phone call if you need any questions answered!

4 août 2023
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Réponse de Wollaston Motorrad

Hi Shane, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Owen at BMW Motorrad

Owen at BMW Motorrad - fantastic service. Great experience buying a bike. Jack in service equally as good. A happy customer.

8 août 2023
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Réponse de Wollaston Motorrad

Hi Steven, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

great bmw bike,great bmw dealer

hi all,purchased my bmw g310r,from wollaston bmw i visited the showroom,the bike team were,helpfull and informative,picked up some usefull tips,from then to delivery was flawless,well done bmw bike team,if you are in the market for a good make of bike,give them a go.

2 juillet 2023
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Réponse de Wollaston Motorrad

Hi Peter, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

My R9t Racer went into Wollaston…

My R9t Racer went into Wollaston Motorrad today for a health check and mot.
Got problems with my knee , so they picked the bike up and delivered it back.
Again, absolutely top class service from the team there.
Highly recommended.👍

6 juillet 2023
Avis spontané
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Réponse de Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Once again absolutely first class…

Once again absolutely first class service by Wollaston Motorrad service department, my R1200RS went in for a service / mot / battery / and fitted bar risers.
All done in the time slot promised, and all work carried out professionally.
Highly recommended.
Shout out to Jack , Steve and the service team.

9 juin 2023
Avis spontané
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Réponse de Wollaston Motorrad

Hi Stephen, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Excellent sales and service team

Excellent sales and service team. All the salesman are very knowledgeable, I bought my latest bike with Owen and I would highly recommend him.

23 mai 2023
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Réponse de Wollaston Motorrad

Hi Romain, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Part exchanged two bikes for the new…

Part exchanged two bikes for the new 2023 R1250rs. Charlie was great and gave me a cracking deal. Rob was extremely helpful and was always willing to spend time answering any questions. Stuart finalised all the paperwork and couldn’t do enough for me. A fantastic experience in purchasing a new BMW. I highly recommend Wollaston Motorrad and these guys.

31 mai 2023
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Réponse de Wollaston Motorrad

Hi Michael, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that the team both provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Exceptional BMW Motorrad Service at Wollaston BMW Northampton

I recently had the pleasure of experiencing the exceptional service provided by Wollaston BMW Northampton for my motorcycle's service, specifically their BMW Motorrad division. I must say that my entire experience surpassed my expectations, leaving me thoroughly impressed and satisfied. Allow me to share my positive review of their outstanding service.

From the moment I arrived at Wollaston BMW Northampton, I was greeted by a friendly and knowledgeable staff who demonstrated their genuine passion for BMW motorcycles. The atmosphere was inviting, and I immediately felt confident that my motorcycle was in capable hands.

The service advisors at Wollaston BMW Northampton were highly professional and attentive to my needs. They took the time to understand my concerns and provided clear explanations of the service procedures required. Their expertise and commitment to delivering excellent customer service were evident throughout the entire process.

The service technicians at Wollaston BMW Northampton deserve special commendation for their expertise and attention to detail. They displayed an impressive level of knowledge and skill, ensuring that every aspect of my motorcycle's service was carried out with precision. The technicians' dedication to their craft was evident in the exceptional quality of the work performed.

During the service, I was kept well-informed of the progress, and any additional recommendations were clearly explained to me. I appreciated the transparency and the fact that there were no surprises when it came to the service costs. The pricing was fair and reasonable, considering the high level of service provided.

What truly sets Wollaston BMW Northampton apart is their commitment to customer satisfaction. The entire staff went above and beyond to ensure that I had a positive experience. They not only provided excellent service for my motorcycle but also made sure that I felt valued and appreciated as a customer.

The facilities at Wollaston BMW Northampton were top-notch. The service area was clean and well-organized, reflecting the dealership's commitment to maintaining a professional environment. It was evident that they take pride in their work and strive to deliver the best possible experience for their customers.

In conclusion, I cannot praise Wollaston BMW Northampton's BMW Motorrad service enough. From the moment I arrived to the completion of the service, every aspect of my experience was outstanding. The knowledgeable staff, skilled technicians, fair pricing, and exceptional customer service all contribute to making Wollaston BMW Northampton a truly exceptional dealership.

If you are a BMW motorcycle owner in the Northampton area, I highly recommend Wollaston BMW Northampton for all your service needs. They have earned my trust and respect through their commitment to excellence, and I will undoubtedly return for future servicing and recommend them to fellow riders

5 juin 2023
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Réponse de Wollaston Motorrad

Wow what a fantastic review to read! Thank you for taking the time to leave us a fantastic five star review of your positive experience with us. We're very glad to hear about the brilliant customer service you received, as well as enjoying our facilities on your visit. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

New Motorcycle Purchased

Just purchased a new motorcycle from Wollaston Motorrad. I did experience a bit of a hiccup which put my delivery date back slightly, however Owen went out of his way to ensure I was kept updated and provided me with top notch customer service! When things go wrong is when good dealerships have a chance to shine, and shine brightly Woolaston Motorrad did! Thanks Owen!

23 mai 2023
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Réponse de Wollaston Motorrad

Hi Philip, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Owen provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

The support and expertise was perfect…

The support and expertise was perfect for my requirements

20 mai 2023
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Réponse de Wollaston Motorrad

Hi Steve, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to welcoming you back in the future!

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