Just wrote a bad review now must say write to Eurly wolt service sorted it out and was easy to reach out to the service department true ther aplocation Orders might have not bin fully correct strai... Voir plus
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300 + Orders Here. (MALTA) How hard can delivering some food be? Truly impressive how many times they screw up id say once every 3-4 orders your food doesnt even show up or if it does its somebod... Voir plus
Don't order especially on a Saturday evening or popular times. They just don't care about the quality of their food. The Wolt courier did another two deliveries further away than us and took ages to a... Voir plus
If I could give this service a zero I would. Delivery driver did two deliveries before he got to me. I live 10 mins from the restaurant it took over 30mins to get to me. Food cold and inedible, the dr... Voir plus
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1,8
Bas
27 avis
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Order at your own risk, no customer services or support
Customer services are awful, I was a plus member with them and spent thousands on wolt, using them daily.
I ordered one meal that was stone cold, not even slightly warm
I complained to customer services and was basically told I was lying, with no support or refund offered in anyway
Bare in mind I placed hundreds of orders with Wolt, very rarely complained, the response and attitude from wolf was simply disgusting
I will never use them again and I hope others see this before ordering
10 mars 2024
Avis spontané
Delayed delivery
On the app was saying the food would arrive in 30 min. However it has been 1 hour and it didn't arrive. Worse food delivery. And they do not refund in this case. Cold food and bad experience.
5 mars 2024
Avis spontané
Wolt and Costablu Gourmet Fish Shop, Malta (POOR customer service)
We placed an order via Wolt in Malta ON 18 November 2023. Costablu Gourmet Fish Shop (Psaila Street Sta Venera, STV 1010) was supposed to deliver two fish, and some prawns. When the order arrived, only one fish was delivered. We notified Wolt immediately but Costablu Gourmet Fish Shop disputed our claim. After the initial engagement, Wolt offered us a EUR 3 credit for a product we were charged EUR 10 for, and it was not delivered. We have had no response to our repeated requests for a refund in full since yesterday.
If you check Google Reviews, Costablu Gourmet Fish Shop has done this previously to several other customers, charging them for a product and not delivering it in the end.
18 novembre 2023
Avis spontané
My first time using wolt in Europe…
My first time using wolt in Europe as we don't have it in the UK, I cannot fault the service, it's better than Uber here. Recieved our order but it was missing an item, I contacted them and they asked if we wanted the item sent out or a refund, I opted for a refund and they gave it as credit in my account. I ordered at the airport when we were leaving I thought they only had one airport to my surprise they had still had an old airport area on maps the driver contacted me and said that is an abandoned location I explained I was at the airport and he diverted to me with the food, two drivers!!! Uber will leave your food on the ground in that type of situation! I had a very positive experience with them and will use them again when I'm in Europe, I don't know why all the negative reviews.
20 février 2023
Avis spontané
They used to be a good delivery service…
They used to be a good delivery service , lately the company has just been getting worse. When I complained abt the food i received ( meat was inedible and hard as a rock!!) they refused to help me… they said they had to get a reply from the restaurant! Took hours during which i still had no food as i trashed the whole order (old and recycled food!) i also provided photos of the food as proof , you could easily see the poor quality. After waiting several more hours … got a refund for the food but not the delivery… so i still lose…. And I didn’t get any food…!!!! Unacceptable…. Never gonna use again… byeeee
7 septembre 2022
Avis spontané
Waiting time 30 mins longer than…
Waiting time 30 mins longer than announce on app, finally half of the order is cold.
Unfortunately, CS don´t care about and just answers with templates
13 juillet 2022
Avis spontané
Excellent service
6 juillet 2021
Avis spontané
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