Well, what can I say, my order got totally messed up and didn't receive the dough when promised which was hugely disappointing, and to be balanced woody openly admitted to this, apologised and un... Voir plus

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This was my first time ordering from you, and even though we had a couple of little delivery hiccups, they were sorted so quickly —brilliant customer service. The dough is absolutely delicious... Voir plus
The Neapolitan pizza dough is fantastic. We have a Gozney oven and usually make our own dough to use in it but this makes life a lot easier and the pizza's came out perfectly. We had issues wi... Voir plus
The dough looks fine but I would suggest looking at your delivery arrangements. When I've ordered similar frozen items from other suppliers, they have come with icepacks in a proper polystyrene foam i... Voir plus
À propos de l'entreprise
À propos de Woody Oven
Écrit par l'entreprise
Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls
Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.
If you have any queries or complaints please email: customersupport@woodyoven.com
Free Shipping Over £45 + Free Returns
FREE next day delivery (ex Saturday)
Coordonnées de contact
Unit 27, Wharf Street, WA1 2HT, Warrington, Royaume-Uni
- customersupport@woodyoven.com
- woodyoven.com
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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First time orderer, amazing service
First time orderer, and the product was incredible. Best dough around!! We had a slight hiccup with the order (11 arrived instead of 12), but the team sent a whole new order out, next day delivery. Top tier customer service, will definitely order again!!

Réponse de Woody Oven
We used this company for the first time…
We used this company for the first time today as we were a bit too busy to prepare our own dough, we all decided it was better than ours! The dough arrived promptly and was well pack with clear instructions on how to store and use the dough. We had to get in contact with the company to ask a question and the online chat tool was really useful as was their prompt response to our email. We would definitely use this company again.

Réponse de Woody Oven

Réponse de Woody Oven
We had a very slight problem with our…
We had a very slight problem with our Woody having used it several times, a replacement part sent out swiftly & effectively. Thank you for the great communication.

Réponse de Woody Oven

Réponse de Woody Oven
The doughs are great,easy to defrost…
The doughs are great,easy to defrost and tastes great,my only gripe would be trying to get them out the plastic they are stored in comes away in small pieces and to pick a few bits out the dough otherwise would be 5⭐️
Seriously impressed at the effort these…
Seriously impressed at the effort these guys go to to ensure you get the best out of your oven - they really do care!
Like eating in Italy
We are a Italian family living in UK so we know the Italian way where it’s one entire pizza per person no sharing because it’s so light.
The dough was very easy to handle and stretching.
was our first time true Neapolitan pizza home night and it was really great we did 8 amazing pizzas many flavours, the pizzas was excellent no less than any renowned pizzerias.
Pleasant experience, thank you!

Réponse de Woody Oven
Amazing pizza dough balls and cook up…
Amazing pizza dough balls and cook up really great love them when I get through the bag, I will order again 100%

Réponse de Woody Oven
Arrived promptly
Arrived promptly, haven’t tasted em yet , had these for tea a few nights ago, best dough I’ve worked with by a country mile, dough is so easy to work with and so light they virtually float into the oven, crispy base light crust absolutely bang on, , if ye haven’t bought these then get on them now, highly recommend
Great customer sevice
The costumer service, particularly James, took particular interest in our experience with the gluten free dough we ordered. We may need to buy a wooden oven to master this special kind of pizza. They arrived perfectly individually packed and frozen.
We wanted the best Neapolitan pizza out of this gluten free dough, James contacted us with details about it for our best experience.
We really appreciate and will not hesitate to purchase more in the future.
Also gifted us some neapolitan pizza dough which we are so looking forward to cook and taste how they come out.
Much appreciated when business look after and value their customer's experience. It tells a lot from the company's values.
great service and good delivery time
great service and good delivery time, will be testing the dough the coming weekend :-)
So quick!
So quick! Ordered on Thursday and delivered on Friday by DPD. Worked like a dream, which is rare!
Rapid delivery, great stand
Rapid delivery and the stand is really great product.
Good finish, is a decent size compared to many that are just too small really.
The door hook/fitting is very handy too
Lost 1 star as removable shelf and one of panels arrived slightly bent
This pizza oven is great
This pizza oven is great. Easy to use considering it was our 1st time using a pizza oven. Only gave 4 stars as the gas attachment is currently out of stock, but will get one when they are back in stock
Absolutely horrendous level of customer…
Absolutely horrendous level of customer service. Don’t get me wrong the oven is fab however the gas attachment has broken after 3 uses. I have emailed 6 times with no resolution. Firstly I got a response asking for my address and that they would send out a new one. Great customer service on first thoughts. However 2 weeks went by and no replacement. I emailed 3 times, to which the reply was now send it back and we will fix it. Not ideal when promised something else. Now radio silence. Not sure what to do.
Ps I don’t typically review things bad but this is appalling service.
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