WoolWarehouse Avis 

493
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really pleased with Wool Warehouse. My Nan was running out of two colours of wool she needed for a project, so I sent in a letter along with a wool sample, and they kindly colour matched both for he... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service ,very helpful and friendly staff. First order went missing, thanks to idiotic evri , but the staff were fantastic at sorting it out and posting the order again via royal mail which... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've ordered from Wool Warehouse quite a few times, and every experience is great! The yarn is good quality and they offer a good selection at reasonable prices. They even offer for you to select from... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My go to for craft supplies. I've been shopping with wool warehouse for several years. Their range of yarn and accessories is phenomenal, I especially love the amount of choice in their Yarnsmiths ran... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de laine

Écrit par l'entreprise

A huge range of yarn, needles & hooks, fabrics, needlecraft, accessories, books and patterns – all under one roof!


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

493 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(493)

67 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, great quality & amazing price. Highly recommend & will definitely use again

15 décembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Caroline,

Thank you for taking the time to post your review, we are delighted to hear you are happy with the service we provide and items we stock.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Great experience

Used this company twice. Delivery is very quick after ordering. They have a fantastic range online along with some great offers.

The packages arrive with my goodies packed in lovely organza bags that make them feel like a real treat.

I will keep using in the future.

10 décembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Joanne,

Thank you for taking the time to post your review, we are delighted you are happy with the service we provide, and our organza bags.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Package was shipped quickly

Package was shipped quickly, i had to call up as i realised i didnt order the right quantity - lady on the phone was lovely & polite, helped me get what i needed added to my order quickly. ordered on friday and received on tuesday! great service

5 décembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Emily,

Thank you for taking the time to post your review. We are pleased you are happy with the service we provide, we are always happy to help where we can.

Happy crating,
Wool Warehouse

Noté 5 sur 5 étoiles

Excellent company

I have used this company several times now and they are excellent. Orders fulfilled quickly and no issues with the quality of any products.
Today I had an issue which was sorted out with kindness and efficiency.
I recommend this company 100%.

8 décembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hi,

Thank you for your kind review, we are so happy to hear that you are pleased with our products and service. We are always happy to help, we appreciate you taking the time to write a review.

Happy Crafting.

Wool Warehouse

Noté 5 sur 5 étoiles

Absolutely love love love this company…

Absolutely love love love this company , ordered Friday morning & my order was delivered 11.30 the next morning. The quality of their yarnsmith chenielle is great & when on sale absolutely fantastic value for money ! Can’t say enough good things about this company , thank you .

29 novembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Ann,

Thank you for taking the time to leave a review, we are pleased you are happy with the service we provide and our Yarnsmiths Chenille Chunky range!

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

I cannot recommend this company highly…

I cannot recommend this company highly enough!!
Their staff are extremely helpful, polite, efficient and friendly.
Their returns policy is brilliant and they are now my first choice when buying wool. Lovely people!

26 novembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Viki,

Thank you for your taking the time to leave your review, we are pleased to hear you are happy with the service we provide, we are always happy to help where we can.

Happy crafting,
Wool Warehouse

Noté 3 sur 5 étoiles

Zoll

Habe das erste Mal dort bestellt. Die Lieferung dauerte 1Woche, die Wolle hat eine gute Qualität, der Kundenservice hat schnell reagiert.
Da ich sonst bei Lovecraft bestelle und noch nie Zoll Gebühren bezahlt habe, war ich ziemlich verärgert, daß ich hier fast die Hälfte des Warenwertes draufzahlen musste.

24 novembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hallo Stefanie,

vielen Dank, dass Sie sich die Zeit für Ihre Bewertung genommen haben. Wir freuen uns sehr, dass Sie mit dem Garn und unserem Kundenservice zufrieden waren.

Es tut uns jedoch leid, dass für Ihre Bestellung Zollgebühren angefallen sind. Wir prüfen den Sachverhalt und arbeiten daran, unsere Versandinformationen so transparent wie möglich zu gestalten, damit alle internationalen Kunden wissen, dass Zollgebühren anfallen können, sobald eine Bestellung im Zielland eintrifft.

Wir entschuldigen uns nochmals für die entstandenen Unannehmlichkeiten.

Mit freundlichen Grüßen,
Wool Warehouse

'Hello Stefanie,

Thank you for taking the time to leave a review, we are delighted you were happy with the yarn you have received and our customer service.

However, we are sorry for the customs fees applied to your order, this is something we are reviewing. We try to be as honest as possible under our delivery information so that all international customers are aware that customs fees may be charged once an order reaches its destination country.

We apologise again for any inconvenience this may have caused.

Kind regards,
Wool Warehouse'

Noté 3 sur 5 étoiles

Don't pay for next day delivery

Don't bother paying for next day delivery - it's not guaranteed, as pointed out by a most unhelpful customer service agent who also said the delivery fee wouldn't be refunded unless it didn't arrive on the second day. I paid for delivery because I needed the yarn urgently for a commission. It really should arrive today but not until 2-3pm, meaning I've lost nearly two days on my short deadline.
It's a real shame that customer service agent was so unhelpful and curt because a previous agent had been wonderful (unfortunately she didn't give her name). The earlier lady got in touch with DPD and rang back with an update. If she hadn't done that DPD may never have found my parcel!

18 novembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

We are sorry to hear you found our Customer Service team unhelpful. We have experienced a high number of delays within the postal networks due to bad weather in certain areas of the UK.

Please could we ask you to email us for the attention of the Customer Service Manager, and they will try their best to resolve this for you.

Sorry again for any inconvenience caused.

Kind regards,
Wool Warehouse

Noté 5 sur 5 étoiles

My go-to store for crafts materials

I have ordered from this company 3/4 times now and I have had a positive experience every time! I shop mainly for embroidery materials as their DMC threads are far cheaper than elsewhere. Their delivery is brilliant (last order placed on a Saturday and received items on Wednesday) and items are always nicely packaged. And they offer NHS discount which is lovely. I wish they had multiple branches, would love to visit the physical store in Leamington Spa but it's a bit of a trek for me. Will continue to order from them for future projects.

8 novembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Tayyibah,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide.

We no longer have a physical store, and are mail order only. If you have any questions or would like to look at any shades together, please send us an email and we will try our best to help.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Great service

I have used the Wool wherehouse 3 times in the last month, they are always prompt with communications, delivery was quick and packing is great.
When I needed to return some yarn due to my own error this week the comms were great and the refund was processed the same day.

6 novembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hi, Thank you so much for your kind review. We are so happy to hear you are please with our products and service.

Happy Crafting
Wool Warehouse

Noté 5 sur 5 étoiles

Wish I knew about WoolWarehouse ages ago

I've just found WoolWarehouse and wish I'd know about it sooner. I've made two orders so far and I'm so impressed. The choice of yarn is fabulous, the order process is simple, the delivery excellent, the packaging is lovely and, all in all, a great experience.

15 octobre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Marie,

Thank you for taking the time to post your review, we are pleased to hear you have now found us, and that you are happy with the yarn we stock and the service we provide.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Brilliant selection, Excellent Customer Service

This is my go to place for yarns, the choice is amazing and deliveries are always prompt and the service I paid for. Returns are refunded quickly and without quibble. Would definitely recommend and continue to use their excellent service.

20 octobre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear we are your go-to yarn shop and that you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Fabulous yarn

Fabulous yarn, super speedy dispatch and recieved the next day! 100% reccomend.

4 octobre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Georgia,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide and the yarn we stock.

Happy crafting.
Wool Warehouse

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Highly recommend

1 octobre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Sue,

Thank you for your review, we are pleased you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

My go-to for knitting supplies.

I always use wool warehouse for my knitting supplies. They have great deals, competitive prices and a good selection of yarn/needles. Turnaround times are always good and supplies come safely packaged. The only thing I’ve noticed is sometimes their yarn photos are darker than real life/other sites, so I always check other websites for a better likeness before buying. Other than that they are great and I will keep using them.

30 septembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased you are happy with the offers we have and the service we provide.

We are sorry to hear you find some images on our website darker than real life, we take most photos in house. If you wanted to email us some photos/screenshots of some examples, we will try our best to get the images updated.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Excellent service always

Excellent service always, fast delivery and great selection of yarns & pattern books!

25 septembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Lois,

Thank you for your review, we are pleased you are happy with the service we provide and the products we stock.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

My go-to for punch needle yarn

So happy with my purchases from Wool Warehouse - the biggest selection of yarns I could find for punch needling as I often need very specific colours in the same colour but slighty different tones to create depth. Very accurate colours compared to on-screen and in person. Super fast dispatch and delivery to London - my go-to for yarns!

15 septembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Georgia,

Thank you for your reviews, we really do appreciate you taking the time to post them. We are pleased you are happy with the service we provide and the products we stock.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

I use Wool Warehouse *a lot*

I use Wool Warehouse *a lot* - the choice and quality is outstanding, and the prices good too, also they often do promotions which means you can stock up on your favourites 😉 Dispatch is usually within a day, and everything is always really well packaged. On the very rare occasion I've had to contact them about an order, the reply has been swift and helpful. My absolute favourite shop for all things woolly! 😀

10 septembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide, the products we stock and our pricing.

Happy crafting,
Wool Warehouse

Noté 3 sur 5 étoiles

Disappointed

I'm used to same day dispatch with other companies, twice I've ordered now and it's taking 3 days minimum, I like the yarn but will consider going elsewhere in future as still waiting for an order I placed on the 31st to be despatched

31 août 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Tina,

We are sorry to hear you are disappointed with our dispatch times. During busy periods, it may take a few days to process your order before it’s shipped. This information is outlined under our Delivery Information.

If our customers need any items more urgently, we would always suggest using one of the priority delivery methods, as these orders are sent out same day if placed before 1:30pm for DHL Express and 2:00pm for DPD Priority Monday to Friday.

We are sorry again for any inconvenience caused by this.

Kind regards,
Wool Warehouse

Noté 5 sur 5 étoiles

Knitters Paradise

I mainly buy wool, and knitting accessories. The website is clear and easy to navigate. The colours are accurate and descriptions are good. They have a huge range and stock - usually having all the things I need in one go. I really like the ability to choose a colour (on Filters) and see what’s out there - rather than just staying with the brands I am used to. And I love looking at the Sales items - really good bargains to be had. Plus free postage over a certain amount.

2 septembre 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Margaret,

Thank you for taking the time to post your review, we are pleased you are happy with the shopping experience we provide, we have tried to make the website as user-friendly as possible.

Happy crafting,
Wool Warehouse

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