WoolWarehouse Avis 

493
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really pleased with Wool Warehouse. My Nan was running out of two colours of wool she needed for a project, so I sent in a letter along with a wool sample, and they kindly colour matched both for he... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service ,very helpful and friendly staff. First order went missing, thanks to idiotic evri , but the staff were fantastic at sorting it out and posting the order again via royal mail which... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've ordered from Wool Warehouse quite a few times, and every experience is great! The yarn is good quality and they offer a good selection at reasonable prices. They even offer for you to select from... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My go to for craft supplies. I've been shopping with wool warehouse for several years. Their range of yarn and accessories is phenomenal, I especially love the amount of choice in their Yarnsmiths ran... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de laine

Écrit par l'entreprise

A huge range of yarn, needles & hooks, fabrics, needlecraft, accessories, books and patterns – all under one roof!


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

493 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(493)

67 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Perfect in every way

I have purchased for many years on wool warehouse and can't praise it enough. Great quality wool and it's impossible to not find what you want. They are a 1st class service and excellent stock. I would highly recommend them 100%

27 août 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Heather,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide and the yarn we stock.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

What an amazing company

What an amazing company. I was searching to add to fabric previously bought which was insufficient. Wool Warehouse came up as a company that stocked the fabric I needed. Their price and delivery prices were competitive so I ordered the fabric. Three days elapsed between the order and the delivery, which is exceptional. I also love their mode of sending fabric in little net bags. It somehow makes it very personal. I have kept their details and will definitely search their website to see if they can help me in the future. When I wrote to ask where I could place a review, their reply was genuine and sincere. I much prefer to deal with privately owned companies and the service I have received endorses my views in this regard.

18 août 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Janice,

Thank you so much for your kind words. We’re delighted to hear that your fabric arrived quickly and that you like our organza bags. We are pleased that our service made a positive impression, and we truly appreciate your support.

We look forward to helping with your future projects!

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

I have ordered yarn and patterns from…

I have ordered yarn and patterns from Wool Warehouse for many years and I have always been extremely happy with my purchases.

The colours are true to the images online and their yarns are very good value.

24 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Claire,

Thank you for taking the time to post your review. We are pleased to hear you are happy with the service we provide and the items you have received.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

The very best!

They always go above and beyond to help. I’ve bought from them many times and they always provide a great customer experience. When I’ve contacted them to ask for help, they always go out of their way to answer my questions. My first choice every time.

1 août 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Lucy,

Thank you for taking the time to post your review. We're always happy to help where we can and are delighted to hear you like the service we provide.

Happy crafting,
Wool Warehouse

Noté 4 sur 5 étoiles

Wool Warehouse stocks a vast array of…

Wool Warehouse stocks a vast array of yarns, needles and knitting and crochet accessories, that you don't find with other vendors. Sadly, they don't stock as many premium yarns as they used to, and for this reason I have removed 1*.

31 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Judith,

Thank you for taking the time to leave a review. We're so pleased to hear you're happy with the products we stock. We're sorry to hear you feel we're no longer offering as many premium brands.

We’d really appreciate your feedback on the specific yarns you’re looking for, please feel free to email us, we would love to hear your suggestions.

Kind regards,
Wool Warehouse

Noté 5 sur 5 étoiles

My go to site for buying yarn

My go to site for buying yarn. They have a large selection of yarn at reasonable prices.

2 août 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Sharon,

Thank you for taking the time to post your review, we are pleased you are happy with the products we stock.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Could not have been more helpful

Could not have been more helpful in helping me choose a particular shade from 5 different suppliers. Customer service above and beyond 🙂

24 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Tracey,

Thank you for taking the time to post your review, we are pleased you are happy with the service we provide, we are always happy to help wherever possible.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Excellent customer service, fast delivery

Excellent customer service. Very helpful staff who understood the difficulty of trying to match colours from screen pictures and went the extra mile to help. Delivery was fast and the organza bag is actually very useful to keep fabrics for a project together.

17 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

Thank you for your review, we are pleased to hear you are happy with the service we provide, we are always happy to help where we can.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Wonderful company

Wonderful company. Great prices, lovely selection and rapid delivery in a beautiful, organza bag.
My favourite shop.

18 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and our organza bags, they really are handy things!

Happy crafting,
Wool Warehouse

Noté 1 sur 5 étoiles

Don't order if not from the UK!

They send my package in 4 different parcels for some unknown reason which made the import taxes over €60! Even the customs authorities said that it was ridiculous and that there's no reason to send my package into 4 different parcels. I asked them about it and they refuse to compensate. Don't order if you don't want unnecessary costs!

16 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

We have looked into your order and we can confirm it was sent in 3 parcels, we apologise for any misunderstanding with this.

We state under our delivery information, which is available to all our customers before they place their order, that any international orders over 1.8kg will be sent in multiple parcels, as your order weighed 4.2kg, it was over the 1.8kg threshold and was then sent in 3 parcels.

Again, we are sorry for any inconvenience caused by this.

Kind regards,
Wool Warehouse

Noté 5 sur 5 étoiles

Another great order received from WW

Another great order received from WW. Fast delivery and beautifully packed as always. I ordered late Tuesday night and it was here for Thursday afternoon. I highly recommend this company.

18 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Hayley,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the service we provide.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Exceptional yarn quality

I have recently bought Hayfield Baby Blossom - both chunky and DK -and James C Brett Marble chunky. The colourways are just so pretty in the Hayfield and so beautiful in the James C Brett. The yarn is very soft and smooth.
Also, this company has excellent customer service. They are always prompt, polite and pleasant.

7 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Enjoy your new yarn.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Small order fast delivered

Small order fast delivered
and item works on my ancient machine. Thank you.

5 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Claire,

Thank you for your review, we are pleased you are happy with the items you have received on your recent order.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Fab!

I love this company! They have amazing stock and great customer service. They always despatch quickly and I am always really pleased with my orders.

9 juillet 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Deborah,

Thank you for taking the time to post your review, we are pleased to hear you are happy with the products we stock and the service we provide.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Good Range & Quick Delivery

WW has a good range of colours for the yarn that I use for a recent take up of a hobby, of the yarn suppliers I use it's the biggest range. The yarn is shipped out super fast, packaged well and comes in a cute organza bag, which I've been gifting with my practice knits. I got a few other hand knitting bits from WW too and I'm happy with all my purchases.

13 juin 2025
Avis spontané
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Réponse de WoolWarehouse

Hi Sarah,

Thank you for your lovely review, we are so happy to hear that you are pleased with our products and service. We so appreciate you taking the time to share your experience.

Happy Crafting.
Kind regards,
Wool Warehouse

Noté 5 sur 5 étoiles

Highly Recommend Wool Warehouse!

Wool warehouse is great – a huge huge selection of yarns at very affordable prices. The customer care is also excellent, so quick to help and sort things out. Patricia was very friendly and helpful – she very quickly replied to my email and amended the address on my delivery a day after I placed my order, with the wrong delivery address accidentally.

26 juin 2025
Avis spontané
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Réponse de WoolWarehouse

HI Sophy,

Thank you so much for your lovely review, we are so happy to hear that you found our customer care to be excellent. I will pass your comments onto Patricia. We so appreciate you taking the time to share your experience. Happy Crafting.
Wool Warehouse

Noté 5 sur 5 étoiles

Fast dispatch, great products

I have ordered from wool warehouse several times, purchasing yarn and needles. Orders arrive promptly, are packaged well, all yarn comes in an organza project bag. I find the prices competitive. I have never needed customer services help as there have never been any issues with my orders.

9 juin 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Kylie,

Thank you for your review, we are pleased to hear you are happy with the service we provide and the products we stock.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Favourite Online Craft Store

Excellent range of yarns & crochet & knitting supplies, competively priced. Fast & reliable shipping. It can be tricky buying yarn online as one can find it is not quite the colour photographed or one can find they don't like the yarn texture once in hand. (I found one that made my hands go red & itchy); Wool Warehouse refund any unused, resellable yarn quickly upon return, creating a stress-free shopping experience for my next project.

18 juin 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Marion,

Thank you for your review, we are pleased you are happy with the service we provide, and that we are your favourite online craft store! We are always happy to help where we can.

Happy crafting,
Wool Warehouse

Noté 5 sur 5 étoiles

Fab customer service…

I received great customer service from Woolwarehouse. They helped me out with an order after I had made an error. Very friendly via email and on the phone. I also received my order super quick, so thank you. I will definitely use again.

19 juin 2025
Avis spontané
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Réponse de WoolWarehouse

Hello Emma,

Thank you for your review, we are pleased you are happy with the service we provide, we are always happy to help where we can.

Happy crafting,
Wool Warehouse

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