WoolWarehouse Avis 

I came here to buy an extra ball of yarn & they told me what lot numbers they had - vital for buying extra yarn. So, I bought other items! My order arrived very quickly & beautifully packed in an organza bag which I can store the yarn until I use it then it will go on with other uses. I will be back.

I've been a customer for several years and placed several orders. Great choice of yarns and the website makes it easy to filter and find what I want. The yarn always comes with a very useful organza bag. Last week was the first time I'd had an issue - Evri left it at some unknown address. Not Woolwarehouse's fault, but they sent a replacement order quickly and their customer service team was excellent. I shall continue to be a happy customer of theirs for years to come.

I'm new to crochet and wanted to find an online shop with more options and better value than my local craft shop. Well I found both with the wool warehouse! Great quick service and a family run business to boot. It's safe to say you have a new loyal customer!

Super fast delivery, well packaged in a lovely organza bag. I ordered a wrong item so returned for a replacement. No problem, a replacement was sent out the day they received my return and the balance credited to my bank that day. A company that cares for their customers.

I am making big, chunky hand-knitted blankets using the Wool Warehouse own brand Yarnsmiths Snug as a Big Big wool. This is a gorgeous wool, with lots of great colours, and customer service and delivery have been excellent. The reason for 3 stars is over 50% of the skeins I have used so far are not made up of one continuous thread, i.e. they have a break in them. Some skeins have had 2-3 breaks in them, often within a metre or so of the start/end. This is very irritating as it means double the amount of sewing up of loose ends at the end of each project. It's such a shame as I'd love to use this yarn again but at £11 a skein, I would expect to have one continuous thread...

Update (26/11/24): Having spoken to Customer services at Wool Warehouse, it turns out that they will sell a skein of wool with up to 3 breaks in it. Across 45 skeins I had at least 36 breaks so I definitely won't be using this yarn again! Reduced rating down to 2 stars.

I've been ordering from WW for about 8 years now. The customer service is excellent, the range of products is vast, and the prices are competitive.

One ball of wool in order for 12 had different ply. No problem whatsoever in getting a replacement from WoolWarehouse. Quick e mail and photo - matter resolved. Replacement wool arrived within 24 hours of raising issue. Excellent customer service from Jo and staff. Well done.

Superb service. Fast delivery and beautifully packed. Fabric arrives in a lovely organza bag and double bagged in plastic to protect it.

Always a fantastic service & lovely, great value products. Thank you!

Ordered on the Tuesday and received on the Thursday - and got free delivery! Carefully packaged and thrilled with the quality of the items I received. I will certainly be ordering from wool warehouse again.

This was my first order of Kona Cotton Solids from Wool Warehouse and was very pleased. The fabrics arrived very quickly and were beautifully packaged. Thank you.
Just wish that you were open to the public especially as I am just down the road!
Sue

I use Wool Warehouse all the time they are my go to wool supplier, I’m a bit disappointed with the New King Cole Chunky Hedgerow yarn, I’ve crocheted a beautiful blanket in the shade Crocus and almost finished a blanket in the Wildberry shade. In this yarn on every ball of 200g yarn there has been at least one break in the wool and often the colour change does not flow with the theme wool. It’s very disappointing in the changing colours of the wool when there is a break and when rejoined the change in colour hasn’t continued, so the colour change is broken and it changes the look of the blanket. I’ve purchased 5 balls of 200g in each colour (10 balls in total) there has been at least one break in each ball.

Order placed Monday delivery next day Tuesday at no extra charge, good prices, well packaged, organza bags your choice but a lovely touch at no extra cost, excellent choice of yarn. Very happy Highly recommend and will buy again 😃

Having been a "knitter" for many years and purhased yarn from various Companies I have never received an order in such a lovely bag! Delivery excellent and was well packaged. Will most certainly used again. All just wonderful so many thanks.

My wife ordered online, there was a slight problem so we rang and spoke to a lovely lady who was very patient and sorted the matter out for which we are very grateful. The wool arrived promptly and my wife is very happy with its quality. Always go to the wool warehouse for our wool , the service is brilliant.

My first time buying from the Wool Warehouse and will certainly be buying from them again. Great service and fast delivery. I love the bag my wool was delivered in. I was looking for wool this time but am excited about what other products I am going to find as I am also a quilter.

I am a regular customer of Wool Warehouse because they are just awesome. Their Attic 24 blog and kits are unbeatable value, their prices are competitive (I've not found cheaper but there may be) and their customer service is great. It is my first port of call for any crafty project be it wool, fabric or any kind of tool or haberdashery.

PS: I ordered next day, and it came next day. However, apart from the dispatch time their service is nice. Hence updated stars.

Regarding experiences about their delivery time, you'll find some people who are not satisfied with this company's performance below. I would advise everyone to leave feedback about experiences with delivery times here, if good or bad, to make it transparent.

Ofc there is always the "higher volume of orders" excuse, but as a reliable shop you'll have to be prepared for that. We live in times of online deliveries being standard. It is not standard to dispatch orders in a reasonable time only if you paid for expedited postage. You would expect a company like this to dispatch on the day of the order.

My first order was sent 3 days later.

I placed another order with next day delivery, and it really arrived the next day.

My recent order I placed on Sunday 12/01/25, and today, Thursday 16/01/25 it was dispatched.

I'm changing this overall review to 3 stars. It's a good company, but the processing time for deliveries are too long for a 4 star review.

I am an avid knitter and buy a lot of wool and tools online. Every time I’ve used Wool Warehouse they have given me excellent service. I have absolutely no complaints at all.

We have shopped from them several times.

Be warned: Delivery and Dispatch are two very different things for them!

You have those options for next day delivery, but when they "dispatch" can be days after the order is placed.

What is then the reason to pay 24h Courier or RM then? None!

Very unreliable, in fact you have no idea when you will get your supplies. Every single time we have a mess home, with my daughters over my shoulder full of "why", "when" and "chase them".

Really tired of this, its not worth the mess.

Response to their reply: They seem to redefine what Royal Mail 24h means. It is NOT standard, it is 24 hours. There is no other retailer that claims Roayl Mail 24 h is standard, this is a ridiculous statement.

I will have to report this to Royal Mail, as the Logo and Service is abused to my opinion and they need to investigate.

That play the system, and our intelligence.

UK Retail at its worst.