WoolWarehouse Avis 

Ordered yarn despite having had to chase up my previous order with them. I was given 3 delivery times and then delivery was cancelled with an email saying hopefully tomorrow. I phoned customer services who didn't seem that bothered. I was told they have 10 days from dispatch to deliver the goods and they will not chase up my order until then. That I could always have chosen Royal Mail when I placed my order. The previous time when I chased up my order (it was only for 1 item) I was told it was because they were busy with other orders. Wool Warehouse if you read this please could you provide my order? Also perhaps review the courier company you use. To have delivery changed 3 times and then cancelled really is not good company practice. Thank you.

Regarding email from Wool Warehouse.
Expecting a customer to wait 10 days for delivery or before Wool Warehouse will chase up the missing order is not good business practice, and then have to wait a further 48 hours for Evri to say where the parcel is and why it's not been delivered is not good. Evri cancelled by email to me and rearranged times by email which is why Wool Warehouse cannot see it your end. Please may I have my order and not in 10 days time? Thanks
Reply:Evri still did not deliver so I have cancelled my order. And unfortunately I doubt I will order again from Wool Warehouse

May favourite online yarn shop :) great selection of yarn brands and colours! We have just ordered the full rainbow of yarnsmith chenille yarn after trying 3 balls before and absolutely loved it! Fast shipping and the prices are excellent.. would say i can’t wait to place my next order but my husband may see it!

This company is amazing.
Cannot fault them at all every order is processed and delivered in great time.
Even at busy times still get orders out in timely manner. I have ordered at other shops but non compare to woolwarehouse.

My go-to shop for all things knitting! The prices are, in my experience, very competitive and orders are fulfilled and dispatched very quickly so you never have to wait long to start your next project. I really can't recommend Wool Warehouse highly enough.

I just received my order from Wool Warehouse and I'm over the moon!!! I ordered from their own yarn brand called Yarnsmiths and it's absolutely awesome!!! Their own brand yarn is every bit as gorgeous as the more expensive brands, and they have a fantastic range. Highly recommend!!

Ordered very early Monday morning now Wednesday and still not been dispatched.

I thought with being such a well known company I would be safe in assuming professionalism and my order would be dispatched quickly.

I am going on holiday next week and wanted to take this with me. I've ordered from other yarn companies and this is the slowest I have come across.

Won't be ordering again from here.

Order Number 42402460219

In response to below when I placed my first order you got it out to me in lightning speed now I realise this was just a cynical ploy for first time customers. Also thanks for email insinuating that I use Amazon as according to you these are the only companies who can dispatch same day. As I told you in email response I do not use Amazon. I will stick to my 2 usual suppliers from now on who dispatch same day. Don't really know why I bothered with WW.

Just received a second email asking if I wish to cancel my 2nd order. I knew this would be their response! Tells you a lot about them. Yes I've cancelled and will reorder from my usual suppliers. I'll probably get it quicker anyway so thanks!

Amazing customer service, when I had made an error with my address, this was swiftly amended. Items were sent very quickly. Would definitely shop here again!

Lovely company,always really helpful. A huge thank you to both Michelle and Patricia in helping me returning 2 remaining balls of yarn for exchange this week. Really friendly staff and always have what I need. Wouldn't go anywhere else, a huge thank you to all the staff for your efficiency, from the lovely ladies I spoke to on the phone to the pickers and packers,you all do a wonderful job,thank you

Highly recommend, great range of quality products and prices, and love their packaging which is eco friendly and the mesh bags are really useful!

I have jumped at the chance for writing a review. I have recently become engrossed in cross stitching ~ and on a Google search for supplies discovered Wool Warehouse.
Oh my goodness. They have gone above and beyond in helping me. As I’m new to the craft~ I am pretty clueless. They have been invaluable with help & suggestions. Their stock is extensive and I have managed to acquire everything I need for my next project. Dispatch is prompt. Quality is sublime. Thank you for all your help Wool warehouse.Lisa Duffin

I love this company, always really quick service, if you need to contact them theyre very nice.
I cross stitch, which isn't their main focus, so unfortunately have to shop elsewhere for some things, and those companies are really terrible in comparison.
I wish wool warehouse would expand the cross stitch selections, and perhaps have a sister website focused on it, honestly the cross stitch focused stores online are terrible, takes weeks to get an order and often haven't got stock, don't communicate...

Customer service is fantastic. I have bought yarn quite a few times with no worries always finding it good quality and delivery very prompt, and in fact on this occasion I only contacted them with a query but it was treated with concern and courtesy. To my surprise I was given a free ball. Kudos to Patricia in customer service.

I am now using Stylecraft Classique Cotton DK. It is a lovely yarn to work with. I have made a blanket and many wash cloths. I highly recommend this yarn.
Woolwarehouse.co.uk is the Best place to purchase yarn, a fantastic variety and all all very good value.

What a company, I can't thank them enough. I ran out of wool making a tank top with wool I bought 2 years ago.
I sent a sample of wool I had, to Wool Warehouse.
I had a phone call the day they received my letter and wool.
They had matched it. I paid over the phone. Arrived 2 days later.
What service. Thank you so much xx

I have ordered numerous times from Wool Warehouse. Consistently good value and delivery. Excellent company to purchase from.

Great choice of yarns, quick delivery and arrives in a lovely drawstring bag (great for storage!). 10/10 would recommend.

I ordered from Wool Warehouse for the first time recently. I took a gamble and selected the cheapest shipping option, without tracking, and it made its way safely to me in Australia in just over a week. The prices and variety are brilliant.

I’ve used Wool Warehouse for a number of years very satisfactorily. I recently ordered a yarn, that, when it arrived, I didn’t like. I requested an exchange for the first time. It was a simple process and I’ve just received my exchange, thank you for the swift service it is greatly appreciated.

Ordered wool for my mum may i thank you for your customer service absolutely brilliant sorted my little problem out quickly good choice of wool and all sorts of accessories the delivery was excellent she was thrilled with the quality of the products and the little organza bag definitely be back well worth a visit to the website

Had an issue with returns. They were awkward at first, but resolved the issue promptly and satisfactorily once I managed to find a way to get through to the right person.