I’ve been buying my pet food online from this independent, family-run shop for a while now and honestly couldn’t recommend them more. The service is always fantastic.friendly, helpful, and you can rea... Voir plus
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Lisez les avis des autres
This was my seventh order from World of Pets, and once again, the service was excellent. Delivery was speedy, the prices were very competitive, and the customer service was friendly and helpful. I’ve... Voir plus
Sometimes, even for something as mundane as pet food; additional expertise, help and trust is required. When we needed this from World Of Pets, they offered a personal and caring service far in excess... Voir plus
I always try to spend my money on small, local business and when that's not possible I search for online small businesses. World of Pets provided incredible customer sevice, fantastic value for money,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Here at World of Pets we sell only the best products for you and your furry friends. Supplying all pets from Guinea Pigs and Hamsters to Cats and Dogs. A small, independent business operating in the South of England and supplying the entirety of the United Kingdom. Only selling quality products that your pets will love with a professional, friendly and personal service.
Coordonnées de contact
Unit B5, Crowhurst Road, BN1 8AF, Brighton, Royaume-Uni
- sales@worldofpet.co.uk
- worldofpet.co.uk
4,8
Excellent
260 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Honest and helpful with great communication.
This company is honest and helpful with great communication that felt personal. They helped by suggesting products that are similar to ones that were out of stock. A good experience all round.
10 juillet 2023
Réponse de World of Pets
Thank you so much for your lovely review and kind words!
We're sorry the items you originally ordered were out of stock and we hope your pets loved the alternatives just as much.
We hope to serve you again in the future!
Best regards,
Callum
pleasant to deal with & speedy delivery
26 juin 2023
Réponse de World of Pets
Hi John,
Thank you so much for taking the time to review us and for rating us five stars. As a small business we rely heavily on the reviews and feedback of our customers. We hope that you will consider us again when you need pet supplies.
Kind Regards,
Natasha
Great service
Great service, goods arrived on time and well packaged. My dog appreciated the unexpected welcome gift with the order and its nice that good customer service still exists. A big thank you will definitely be shopping here again.
27 juin 2023
Réponse de World of Pets
Thank you for such an amazing review, we really appreciate your kind words!
We're glad to hear your dog is enjoying their gift. We love to hear our customer service is appreciated.
We look forward to the opportunity of serving you again.
Best regards,
Callum
Wow, I had such a great experience
Wow, I had such a great experience to shop at World of pets!! Callum is the go to person for your pets supply :-)
Defenetly recommended!!
30 mai 2023
Réponse de World of Pets
Hi Ben!
Thank you for leaving us such a glowing review, we greatly appreciate it.
We hope the process was as hassle-free as possible and your pet is now enjoying the goodies you ordered!
Best regards,
Callum
Réponse de World of Pets
Hi Millie!
Thank you for taking the time to leave a review, it is greatly appreciated!
We're glad to hear the service we provide is well received and that we're your sole provider of food.
Thank you so much for your continued custom.
Best regards,
Callum
Réponse de World of Pets
Hi Hannah,
Thank you so much for taking the time to leave us a review!
We take a lot of time trying to make things personal and to look after the people, but mainly the animals, behind the orders. We're delighted to hear the time we spend is appreciated and our customer service is valued.
Thank you for the review Hannah!
Kind regards,
Callum
Quick and lovely people.
As a caveat, I am connected to the people who own the business.
Fantastic service, was alerted to a delay (although it was a next day delay when delivery states 2-4 days or something like that so not a big issue!).
The litter arrived in good condition and quickly, no delivery fee for the order as it was over £30... can't argue.
5 mai 2023
Réponse de World of Pets
Thank you so much for reviewing us Rhys, it is greatly appreciated and your kind words flatter us.
We're glad to hear you appreciated our service and we hope we can continue to serve you.
Best regards,
Callum & Natasha
Excellent service (but don't use plastic tape!)
Excellent service, just let down by amount of plastic tape used in package... Come on, guys, many of your competitors are using non-plastic tape
11 mai 2023
Réponse de World of Pets
Hi SL!
Thank you so much for taking the time to review us. We're glad to hear you continue to enjoy the service we provide.
We want to be as environmentally friendly as possible and you're absolutely right, our use of plastic tape is holding us back.
We have experimented with paper tape in the past, but found it did not provide the cohesion required, particularly for our ~30kg parcels. In order to continue offering a high-quality service where boxes weren't being delivered partially open or with missing contents, we opted to stick with plastic tape for the foreseeable future.
That being said, I assure you, we will revisit our experiments with paper and other environmentally friendly tapes and we will ensure only to use a necessary amount of plastic tape until a more permanent solution can be found.
Thank you for your constructive feedback, it is greatly appreciated. If you have any further questions or concerns about our environmental policy, please do not hesitate to contact me.
Best regards,
Callum
Callum@worldofpet.co.uk
Fabulous Service!
Super fast processing of order and delivery too. Great prices and customer service. Will definitely shop here from now on! Thank you x
28 avril 2023
Réponse de World of Pets
Hi Gemma!
Thank you for such an amazing review! We greatly appreciate you taking the time to leave us a review and for your very kind words.
We look forward to the opportunity of serving you again in the future!
Best regards,
Callum
Superb service
Easy to order, item arrived with no problems, email updates throughout. Item arrived with a lovely note and a little bonus in there. Will definitely use again! Wonderful service, thank you
11 mai 2023
Avis spontané
Réponse de World of Pets
Thank you for such an amazing review!
We're glad to hear you had a seamless experience and we love to see our way of going the extra mile is appreciated.
We look forward to the opportunity of serving you again!
Best regards,
Callum
Excellent, friendly service
Amazing service! Really friendly, would highly recommend and will buy again.
Ordered on the Friday before the bank holiday, arrived on the Saturday. I had ordered frozen dog food and it arrived well packed still all frozen, in a freezer box.
Excellent service well done.
28 avril 2023
Avis spontané
Réponse de World of Pets
Hi John,
Thank you so much for leaving such an amazing review!
We pride ourselves on our service and are overjoyed with your extremely kind words.
Thank you for recommending us and we look forward to the opportunity of serving you again.
Best regards,
Callum
Very satisfied
Easy to order online. Price was competitive with 10% introductory offer. Arrived next day, well packaged. The additional freebies were a lovely touch.
20 avril 2023
Réponse de World of Pets
Hi Jacqui,
Thank you so much for taking the time to leave us such a great review!
We work very hard to dispatch and deliver our orders as quickly as possible so we're very glad to hear this work is appreciated.
Thank you for shopping with us.
Best regards,
Callum
Very happy with item & service
19 avril 2023
Réponse de World of Pets
Thank you so much for your review!
We really appreciate you taking the time to leave us great feedback.
We're glad you're happy with our service and we hope to continue serving you in the future.
Best regards,
Callum
Great service with a personal touch
Great range of products, fast delivery, good communication, and a personal touch. What’s not to like?
29 mars 2023
Réponse de World of Pets
Hi Thorsten,
Thank you so much for taking the time to leave us such an amazing review.
Great customer service is very important to both of us at World of Pets and with your kind words, it seems we're on the right track.
Best regards,
Callum
Excellent service from World of Pets
Excellent service from World of Pets! Great price on my order, delivered promptly, and even got some surprise freebies!
24 mars 2023
Réponse de World of Pets
Thank you so much leaving us such a great review Ann, we're overjoyed with your kind words. We work hard to ensure an honest, transparent, personal service and we're glad to see our service is appreciated.
We hope we can continue to serve you in the future.
Thank you once again,
Callum
Excellent experience
21 mars 2023
Réponse de World of Pets
Thank you for taking the time to leave a review and I am glad to hear that you felt that you received an excellent experience. I hope to serve you again soon.
Many Thanks,
Natasha
Excellent Customer Service
My order did have a problem however Callum was excellent in dealing with the issue, very professional and a credit to the company. Highly recommended
21 février 2023
Réponse de World of Pets
Hi Louise,
Thank you so much for taking the time to leave a review, for the very kind words and for recommending us, I really appreciate it.
Best regards,
Callum
Réponse de World of Pets
Hi Alison,
Thank you so much for taking the time to leave us a review, it is very much appreciated.
It's very nice to hear our service and prompt delivery is valued and we will work tirelessly to continue to provide a service that meets, and hopefully exceeds, your expectations.
Best regards,
Callum
Excellent service and prompt delivery
10 janvier 2023
Réponse de World of Pets
Hi Tracey,
Thank you so much for going out of your way to leave a review, it is greatly appreciated.
We're glad to hear our service and delivery is valued and we hope we can continue to provide the high quality service and quick delivery you expect.
Best regards,
Callum
Réponse de World of Pets
Hi Eddie, thank you so much for reviewing and recommending us, it is greatly appreciated!
We hope your new year is off to a fantastic start.
Best regards,
Callum
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