Hayley and the team at 1st Direct Pools are awesome. They are extremely knowledgeable and provide a great service. From pool liners and bubble covers to pool pumps, you’re in the best hands. They... Voir plus
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Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare i... Voir plus
Returning Customer. Got The Same Respectful Treatment I Got 7 Years Ago. Good Company With A Good Understanding Of The Trade.
I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Coordonnées de contact
Ambassador Business Park, SP8 5SE, West Stour, Royaume-Uni
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
4,8
Excellent
227 avis
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guarantees mean nothing
Warning: Company Fails to Honor Guarantee
Beware of this company's guarantee policy; exercise caution!
I purchased a heat exchanger from this company, and after only a couple of months, it started leaking from the weld. However, when I approached them for repair or replacement under their guarantee, they refused, attributing the issue to our supposed mishandling of chemicals. It's worth noting that the chemicals used in pools have remained consistent over the years, and our previous heat exchanger lasted for thirty years without any problems. Hence, it's clear that there was an issue with the weld.
Not only did they fail to honor their guarantee, but they also charged me for shipping the faulty product back to them for inspection. This level of service is simply unacceptable.
I strongly advise taking your business elsewhere, to a more reputable and reliable firm that stands by its guarantees.
1 mars 2024
Avis spontané
Réponse de 1st Direct Pools
I write in response to your feedback left on our Trustpilot page.
Firstly I kindly request that you remove your review. We are a family business started in 1970 , we try our best to give the best service and supply products into an industry we are passionate about.
We have no record of a purchase by yourself. You purchased the product from another company, therefore, your contract will be with that company.
When you made contact, I arranged for the product to be returned to the manufacturer for inspection under the manufacturer’s warranty. In all honesty, as you are not a customer of ours, I was not required to liaise with you, however, as a gesture of goodwill I stepped outside of the companies procedure for a warranty claim.
The manufacturer, Architectural Stainless has been going for 45 years and is the main supplier of heat exchangers to the UK pool market.
We sell hundreds of these and in the three and a half years I have been with the company, I recall only having an issue with one and this was also due to incorrect water quality.
This product was returned for inspection to the manufacturer and their response states and shows through photos that the leak is down to corrosion of the metal due to poor water chemistry. I believe you have a copy of this evidence. This would not be covered under the manufactures warranty.
Ourselves and the manufacturer have done everything we can to assist, and I note the unit has been returned to the person who made the original purchase.
I feel it is very unfair to write such a negative review when 1. You are not our customer (we have no contract with you) and 2. The manufacturer has inspected the unit and provided a response and photos clearly showing you that it was your water quality that has caused the item to fail.
Should you wish to provide an independent report from a suitably qualified company, that shows the item has a manufacture fault , under UK law you can take legal action against the company who you purchased the item from. They intern can take this to their supplier, who intern can take this up with the manufacturer.
I have personally gone against our companies policy to try and help you even though you are not our customer and have no purchase receipt for these goods.
I would request again that you remove the review and if you feel strongly and wish to leave a review do so with the company from where you purchased. You do however, need to evidence that the goods are faulty.
Kind Regards,
Customer Services
Good price and speedy delivery…
I ordered chemicals and equipment one day and received the delivery the next day! The products were priced competitively and appear to be of good quality. Service couldn't be better. Many thanks.
13 février 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for your feedback, great to hear you are happy with service we provide. Customer Services
Excellent service - highly recommended
Excellent service, arrived next day.
Technical support first class, will use now in the future for my Pool and Hot tub requirements
23 février 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you, your feedback is much appreciated. Great to hear we will be able to assist you again in the future. Customer Services
The web site easy to use
The web site easy to use. The products are competitively priced and the delivery arrived in 2 working days as promised.
I would give the company 10 stars.
22 février 2024
Avis spontané
Réponse de 1st Direct Pools
We really appreciate your feedback, thank you. Customer Services
Incredible service
Incredible service. Next day delivery and everything was just as it should be. The ordering process is straightforward and easy to follow too.
Thank you.
15 février 2024
Avis spontané
Réponse de 1st Direct Pools
Really glad you are happy with the service we offer, thank you. Please let us know if we can be of assistance again. Customer Services
Very quick delivery & very reasonable…
Very quick delivery & very reasonable price
20 février 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback on your recent purchase. Customer Services
Excellent service
Excellent service from Hannah - proactive in following up when the courier damaged a package, and rearranged replacement very quickly. Well priced, will definitely use them again
30 janvier 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you so much for leaving a review on the service you have received from Hannah. It's great to know and I will certainly pass this on to her. Thanks again, Customer Services
Good service and prompt attention
18 janvier 2024
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave feedback on the service we have provided. Customer Services.
Prompt and efficient
Prompt and efficient. Outsourcing unusual pipe completed promptly. Friendly telephone manner.
12 décembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback. We are really please to see you are happy with both the service and products we provide. Many thanks, Customer Services
Excellent service- great prices
Excellent service. Great prices- very competitive. Speedy delivery- i always choose 1stDirectPools first 👍👍
19 octobre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your great feedback. Your custom is much appreciated.
Customer Services
This company was recommended by my pool…
This company was recommended by my pool guy. As they have the best prices around I have always gone back to them. Each time I price check and each time they are still the best price!
Delivery is always prompt and products are
top quality
16 novembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to leave such positive feedback on your recent purchases from us.
Really glad you are happy and always come back to us, thank you.
Hayward swimming pool pump and pipework
Hayward swimming pool pump and pipework: We had a lot of help and advice by e-mail before the purchase. Delivery was fast and installation was straightforward.
20 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for taking the time to tell us about your recent purchase, the help and advice received pre purchase and the fast delivery. Great to hear you had a great overall experience.
Always easy to deal with and very…
Always easy to deal with and very prompt delivery.
3 octobre 2023
Avis spontané
Réponse de 1st Direct Pools
Great to hear your feedback. Thank you so much
Very efficient service.
4 octobre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for your feedback, that is great to hear. Many thanks, Customer Services
Fantastic company!
Great range of products for any pool owner. Very good prices, fast service.
19 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
We really appreciate your feed back. Great to hear you are pleased with our products, prices and delivery service. Thank you
As a pool professional for 10+ years
As a pool professional for 10+ years, I can recommend 1st Direct/Wholesale Pools from my own personal experience.
21 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for such great feedback. It is good to know you are happy with our service and products. Customer Services
Very helpful when asked for…
Very helpful when asked for information. Very fast delivery on all order and very competitive prices. many thanks Steve
20 septembre 2023
Avis spontané
Réponse de 1st Direct Pools
We are so pleased to hear such great feedback. This is much appreciated. Customer Services
Exceptional service
Exceptional service! I ordered a pump at 10:30 Fri, it arrived a little over 12 hours later.
5 août 2023
Avis spontané
Réponse de 1st Direct Pools
We are so pleased you are happy with the service provided and thank you for taking the time to leave feedback. We hope to be of assistance again. Many thanks, Customer Services
Brilliant service on warranty claim
My new Lacron filter developed a fault
Corinna was responsive and helpful from the start. She guided me through the process for warranty and swiftly answered my questions. A replacement was provided within less than a week. Brilliant service.
22 juin 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on your recent experience with us. So please you are happy with how things have been resolved. Customer Services
Commendation for Phil and sales / customer service team overall!
Phil was great over the phone and really help us out to make sure we ordering the right fittings and pipes for a job we are doing. He was very patient and takes his job very seriously. He made sure to keep us reassured and helped us find exactly what we were looking for he is so great at customer service that other companies should look at him as an example on how to deal with calls.
9 juin 2023
Avis spontané
Réponse de 1st Direct Pools
Thank you for leaving feedback on your recent experience with us. So pleased we could be of assistance. Customer Services
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