1st Direct PoolsAvis 

227
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hayley and the team at 1st Direct Pools are awesome. They are extremely knowledgeable and provide a great service. From pool liners and bubble covers to pool pumps, you’re in the best hands. They... Voir plus

Noté 5 sur 5 étoiles

Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare i... Voir plus

Noté 5 sur 5 étoiles

Returning Customer. Got The Same Respectful Treatment I Got 7 Years Ago. Good Company With A Good Understanding Of The Trade.

Noté 5 sur 5 étoiles

I run a private swiming pool which is used by local swim schools and families etc. 1st Direct have provided excellent servide to me over the years with pumps, chemicals, AFM, water testing equipment,... Voir plus

À propos de l'entreprise

  1. Marché en ligne
  2. Magasin de jacuzzi

Écrit par l'entreprise

Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

227 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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4,8

Tous les avis

(227)

33 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Phil was unbelievably helpful

Phil was unbelievably helpful, patient and detailed.

30 mars 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you for leaving feedback on Phil from our sales team at 1st Direct Pools. It's great to know you are happy with the service we offer.
Thank you again, Customer Services

Noté 5 sur 5 étoiles

excellent service and extremely quick…

excellent service and extremely quick on delivery.would certainly use 1st Direct Pools again.many thanks to Phil for the help in the order.

20 mars 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you for the feedback on your recent purchase. It is so good to hear you were happy with the service received, I will pass this onto Phil.
Thank you again, Customer Services

Noté 5 sur 5 étoiles

Good value - Quick delivery

Chemicals and suction pool cleaner - Good value and arrived promptly.

20 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you for your feedback on your recent experience with a purchase from us, this is much appreciated. Customer Services

Noté 5 sur 5 étoiles

Once again fantastic service

Once again fantastic service, cheap prices, fast delivery and good customer support. Will keep using

18 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

We really appreciate your feedback on our service, pricing and delivery, thank you. Customer Services

Noté 5 sur 5 étoiles

Highly recommend

They have a great team, that know what there talking about, and it shows as they cannot do enough to help and advise.
always very quick and efficient service.

19 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you for taking the time to leave feedback on your recent experience with us, it's much appreciated. Customer Services

Noté 5 sur 5 étoiles

Good company to purchase from

Good company to purchase from. Goods arrived quickly. Iain gave usefull advice about my underwater light, and went out of his way to help with identifying the correct spares.

16 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you for taking the time to leave feedback, it is much appreciated.
Customer Services

Noté 5 sur 5 étoiles

The service received from 1st Pool…

The service received from 1st Pool Direct has been second to none for the two years we have been using them as suppliers. The sales/trade account staff are always helpful and willing to make changes to orders at the last minute. We run a Swimming Pool Construction company and the customer service we have received from our Account Manager Phil has been amazing. Phil is always available with advice and knowledge of the products sold by 1st Pools Direct. Highly recommended!!

16 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you so much for your feedback. It is great to hear we provide ongoing assistance. Thanks again, Customer Services

Noté 5 sur 5 étoiles

Exceptionally helpful

I have bought a few items from 1st Direct Pools and had excellent service. I have also found their tech support exceptionally helpful.

2 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

We really appreciate such great feedback, thank you.
Customer Services

Noté 5 sur 5 étoiles

First Class Service

We have dealt with 1st Direct Pools for over 10 years and we have always received a quick response to any queries and process of orders. A very professional and friendly team.

9 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you so much for such brilliant feedback. It's wonderful to hear. Customer Services

Noté 5 sur 5 étoiles

no1 in swimming pool trade

i always use 1st direct for my buisness,always great service and brilliant prices in the market.

13 janvier 2023
Avis spontané
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Réponse de 1st Direct Pools

Thank you very much for your feedback. It's great to hear we are your go to retailer for your business needs. Customer Services

Noté 5 sur 5 étoiles

Pool Heat Exchanger

Good price, next day delivery, perfect

16 novembre 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you so much for taking the time to leave feedback on your recent purchase.
Customer Services

Noté 5 sur 5 étoiles

The sales team were very helpful and…polite

The sales team were very helpful and quick to deal with an alteration I wanted and the cover arrived very quickly. The cover is good quality and great value. Can’t be more impressed. One very happy customer

5 novembre 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you for such great feeedback. very much appreciated. Customer Services

Noté 5 sur 5 étoiles

Just purchased my annual

Just purchased my annual
Goods from 1st direct, and as usual helpful person and great service, delivery on time and reasonable prices. I was introduced to a new shock product by Blue horizon, 300grm pre packed sachets, how user friendly is that! I'll definitely be purchasing these again. Thanks again 1st direct. Regards pete clements.

15 juillet 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you for your feedback, it is much appreciated. Customer Services

Noté 3 sur 5 étoiles

Does the job well

Does the job well. Stitching leaves something to be desired on the full width straps. Functionality is the most important feature of this product, not it’s aesthetic. I am satisfied with function and value.

20 octobre 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you for leaving feedback on your recent purchase of a made to order winter pool cover. I am sorry to hear the stitching was not of an acceptable standard, please accept my apologies. I would very much appreciate a couple of photos in order that I can refer the issue to the manufacturers to prevent a repeat of the issue. customerservice@1stdirectpools.com
I hope to hear from you. Kind Regards, Customer Services

Noté 5 sur 5 étoiles

seamless next day delivery

Fast, accurate, next day delivery at a great price.
i wouldn't hesitate to recommend this company as a supplier

26 septembre 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you for your feedback. It's great to hear you would recommend us, this is much appreciated. Kind Regards, Customer Services

Noté 5 sur 5 étoiles

reliable and well priced

1st direct pools have been my go to shop for pool equipment for many years due to being price competitive. Polaris parts, filter parts, filter medium, new pumps etc. Delivery is always quick. They are happy to offer advice by phone. I have gradually shifted my pool chemical purchases to them too, and am happy with the Ambassador's brand.

12 octobre 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you for your feedback on a recent purchase experience with us. This is much appreciated.
Kind Regards, Customer Services

Noté 2 sur 5 étoiles

Hayward eVac Pro pool cleaner

Hayward eVac Pro pool cleaner. One good point :- when it is on the pool floor it does a good job. Now for the bad; 1.The cable needs de-kinking at least after every use by disconnecting from the cart. 2. The robot does a 'ballet dance' during the clean which renders it useless. 3. The fragile cable connection to the machine is stressed during every clean by the in-line kinking . 4. No matter what setting you choose, the machine will spend ages trying to clean the sides which sets off the ballet dance or will lie on its back like a stranded beetle.
All in all, these wired machines have problems. I would recommend you fill in your pool as, with the cost of heating, it is more trouble than it's worth. Or maybe make it a fish pond.

5 septembre 2022
Avis spontané
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Réponse de 1st Direct Pools

Thank you for taking the time to leave feedback on a product purchased from us during 2020.
I am sorry that you did not contact us regarding the issues raised during the robots cleaners 2 year warranty period, this would of enabled us to look into this for you.
Your feedback is however, greatly welcomed and will be passed onto the manufacturer.
Kind Regards, Customer Services

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