1st Direct PoolsAvis 

great service from Phil Elson, would recommend to anyone who needs reliable, quick and professional service, with a real human being that understands your needs and cant help enough

AVOID - same for other customers, 1stDirectPool s draws you in with discounted prices and then has a £25 surcharge when you order less than 100sq ft.
This surcharge you need to select as a customer as an additional option - its not something that their website does automatically which is illogical! One would think that's their problem and 1stDirectPools has admitted as much (we are getting the "situation" resolved) but is unwilling to concede.

Poor e-commerce for a company that prides itself for being the leading online pool equipment retailer. They then just send me the other items of my order, after offering to cancel, only to state that chemicals can't be returned. So I am stuck with what I ordered to get free delivery on the solar cover that never came.

Allowed me to order a pool cover, took my payment then emailed at say was below a minimum size therefore a £25 surcharge applied.

Hannah was extremely helpful and found exactly what I needed, posted it to me and I received it the next. Excellent service, many thanks

Sales team at 1st Direct Pools are fantastic

Great work today by Tabby and especially Phil Elson
What a service

I'm very new to pools but now know I can contact this great sales team who will help me out

Thanks for a great,prompt and professional service

Mick

Can’t recommend this company highly enough. Great prices, excellent technical knowledge and fantastic customer service. Everything I’ve ordered has arrived next day and when something arrived damaged (not their fault) it was replaced without question. Ashley in particular has been an absolute star, being super patient (despite me constantly phoning for advice!), and even going the extra mile to make sure that everything that we needed was delivered before my installer went on holiday. Brilliant - thank you

Very poor service. I paid over £1000 for a pool robot and it stopped working within the guarantee period . I reported the fault on 25th April......still waiting for it to be fixed and I an always having to chase them.

Had a delivery issue with DHL and contacted 1st direct and they have sent me a replacement delivery for next day delivery. What great service, brilliant.

having found 1st direct online i was not sure what to expect, but have only praise for there service, assistance and general attention to my problems. some of the help they gave me was not relevent to the items that i had ordered, which were reasonably priced and the delivery prompt. i wish the were closer to where i live .

Used company for many years. Pool heat exchanger failed after 1 year. Same chemical conditions as the exact same heat exchanger that lasted 6 years before. No refund or exchange !!! Their view was the manufacturer said the only failure mechanism was the chemicals. Totally ignoring any weld defects. Then they ask me to send it back to the manufacturer at my cost so they can tell me the same thing. Be very careful with this company. Very very poor customer service

Great company used 1st Direct for nearly ten years for my chemicals and parts. Always helpful and efficient.
ordering and delivery always quick and easy.

Excellent service and quick delivery. When I had a question I phoned up and was put straight through to a person who could help.

Absolutely shocking requested parts I needed after they told me to get an engineer to check then supplied different parts not what was requested! To add to this had to pay import duty they failed to mention! Disgusting company

Good products and both times I ordered they arrived the very next morning. Great service

1st Direct Pools are exemplary. The website is user-friendly, the prices are competitive and deliveries are made promptly and efficiently.

Goods as described and despatched promptly

I bought the same product as previously; it’s exactly what I wanted and it arrived promptly.

Shocking approach to customers. Expensive heat pump completely failed after less than18 months and they are not prepared to do anything about it. I have no doubt they will not even rely to this review.

You can't sell something for '000s of £ and then when it failed deny any liability.

What about helping your customers?

Would have be zero stars if that was an option.

There you go - their reply is exactly what I expected, not even thinking about some form of help, just blame manufacturer. You simply don’t get it do you?? Useless.