Abbey Memorials Avis 

Not great on customer service or respect.
Been waiting over a year for my mums headstone to go up (NOTHING). Consistently been trying to call and been fobbed off about waiting times. I asked why they haven't update me and why it is left to the grieving customer to keep contacting them. (NOTHING) I asked what they are doing on their part, NOTHING. They were happy to collect the money but not provide a service. The added stress is not needed and i wish i took my business elsewhere, I have given them 6 weeks to complete or i'll find somewhere else.

It has been a constant battle with Abbey memorials! I requested an additional subscription and for the memorial to be put back after they had removed it proceeding the death of my mum. There was NO correspondence unless it was to request payment and my phone calls were ignored. They were so unhelpful and unprofessional and it took nearly 9 months for the memorial to be put back.

I would highly recommend Abbey Memorials. Stephen was very professional throughout the whole process and put me at ease during this difficult process. My husbands headstone was put up within 3 weeks and for that am grateful.

Overall I am impressed with our experience with Abbey Memorials. Little bit skeptic at first with some of the negative reviews and ordering online but it all went pretty smoothly. We were being quoted double the price in local shops for the same quality/time scale so we thought why not do it online. From the first quote to fitting the headstone it was an 8month process, which may have been abit longer than expected but we were advised due to the current climate it could take a while. I didn’t have an issue with communication, all emails were followed up within reasonable time. The headstone for our Mum was fitted yesterday and we couldn’t be happier. It’s just what we wanted and looks so elegant and good quality. Would definitely recommend after our good experience.

Useless, Used Turner Memorials for past family headstones and they were brilliant. This shower taken over and I have phoned approx 5 times and emailed and received NOTHING back... no contact whatsoever. Will use another mason to add lettering and suggest that you all do the same.

I needed a headstone for my Aunt's grave and did quite a bit of research and read many reviews. In fact I almost went with another business until they required me to pay 100% up front.
TBH I was a little concerned before I committed to Abbey - there seemed to be quite a number of poor reviews which worried me.
However from the moment that I committed to them they could not have done anything better. Abbey Garwood was fantastic and I never felt that I had been overlooked or ignored - even though their supply of granite/stone was significantly delayed due to the pandemic etc. they kept me infirmaed of exacrtly what was happening. Each step of the process required me to confirm acceptance.
The headstone was fitted recently and I was sent a picture of it after it had been completed; I have also just been to look at it myself. Looks wonderful and a great tribute to my Aunt.
I cannot understand how there could be so many poor reviews as the company and people I dealt with could not have done anymore for me.
Thank you Abbey Memorials - amazing service and a very well-priced job.

Abbey Memorials have recently completed work on a tombstone for my Mother. Throughout the process at each step I was informed of the process I felt my wishes were listened to and the challenging process was made so much easier. Abbey Memorials arranged an installation date with the local cemetery and fitted beautiful high-quality tombstone. I would highly recommend Abbey Memorials.

After using Abbey Memorials in 2004 for a new headstone for my parents and a renovation and reblacking of words on another headstone I was so impressed with the service that I decided to contact again during February 2022. I telephoned, spoke to Toni, followed up my enquiry with an email with full details, telephoned to check receipt of my email, Toni said not received, resent, Toni emailed to say she had found my email and would look into it that afternoon 22 Feb, still waiting for any response. They appear not to want your custom.
Have now contacted another local company (M & J Memorials) have received amazing service, quick, helpful, efficient service.
Can’t believe how the service of Abbey Memorials has changed but having now read some of the reviews, I can.
Terrible customer service.

I found a headstone that was almost exactly what the family wanted from Abbey Memorials and I requested a quote via their online form in July 2021 but received no reply.
The elusive quote was chased up by phone over a month later for me to be told, rather abruptly, that they were busy and it will take as long as it takes. With the pandemic and lockdowns I waited and waited and waited but still no quote.
A few months had now passed so I followed up again and received an email from Ginny asking for confirmation of what I had requested; I replied within 24 hours with all the information that had already been supplied but have still yet to receive a quote.
I have since emailed again to query and received no response whatsoever!
The negative experience with Abbey Memorials nearly tarnished the stone we wanted. However I am pleased to say that I have contacted another stone masons who tracked down the supplier and provided an emailed quote WITHIN 48 HOURS so I am proceeding with them instead.

We ordered a headstone after losing our son very tragically. I had other Stonemasons quote me but Abbey Memorials was by far the most competitive. We were advised of the waiting time for the completion of the memorial before we signed the contract so we were prepared that it would take some time before the headstone would be put in place. After signing the contract, we changed the wording on the headstone several times and each time, within a day or two they would prepare the adjusted script for the headstone as well as adjust the quote. Everyone I spoke to was helpful, polite and professional and always returned my calls when they promised to. They also responded to any emails I sent within a short time.

Although we waited quite some time for my son's headstone to be laid, beyond the time quoted, the actual memorial exceeded our expectations. The quality of the red granite headstone is second to none. The gold engraved lettering is simply beautiful. We had my son's photo put on the headstone as well as The Arsenal cannon engraved also in gold, and the overall finished piece is perfect.

Buying our son a headstone was not something we ever expected to do, but all the staff at Abbey Memorials were kind, patient, compassionate and considerate as well as always helpful. My family would highly recommend Abbey Memorials and with them being so competitively priced as well as professional and helpful throughout the whole process with a superb finished product, I don't think there is anything to lose.

Stated on line if you have not heard in seven days to call this I did was told very busy would be given priority. Three weeks have now past still waiting.

I was recommended by my sister to use Abby memorials for our dad and grandparents headstone.
The grave was complex in as much as the details for three people had to be correct, Mark And his staff could not have been more helpful in helping us achieve this final design and inscription. This was carried out during lockdown so one had to be patient as the company were suffering from delays from point of obtaining their materials, right through to the final fitting process and the staff to do it notwithstanding the huge increase in people needing memorials unexpectedly. But considering all those difficulties Abby memorials were always very professional and detailed, offering advice along the way to the point or final order. When I asked for updates they were quick to respond and most of any delays were completely out of their control. The company business ethic and approach to their work was excellent and faultless and given the present circumstances went over and above to help. I would have no hesitation in recommending them to others. In these difficult times, one has to also realise that companies like Abby memorials,have had increased costs with materials, shipping, and transportation. But given all that, they still managed to offer good quality finishes which was so important to me to honour my family in the right way.

Can't believe this company! Have been waiting 7 months for a repair quote to my mother's headstone. Sent numerous emails that weren't replied to. Spoke on phone was told Mason had seen headstone and quote would be sent in the post! Still nothing. I don't think they understand the word customer service. If they are short staffed or employing incompetent employee's they should address their problems. Probably show a little more sensitivity in a business dealing with sensitivity!

They are absolutely fantastic I'm so grateful for everything they did for my mums headstone recently I went to see it for the 1st time in person on Tuesday and I cried my eyes out with tears of happiness. I will definitely be in contact to sort my nans out soon. Izzy hassan

Just received a reply from Mark Steen Managing Director, which has not really heard the customer at all. All the issues he describes, such as getting packs ready etc etc, do not account for no communication since January 2021 to May 2021 despite e-mails and x3 phone calls! It is simply human decency to communicate. If the only reply is not to have listened then nothing changes! Darren Ward.

I lost my mum last may and started getting quotes and ordering headstone early Toni, Abi ,Mark and Dan all provided and excellent service .The headstone was put up this week on time and I couldn't be more happy they have done an amazing job always answering emails quickly even during these tough times would highly recommend thanks again guys .

Great thanks to all the team of Abbey Memorials.
Difficult time losing a younger brother, (36years old), leaving behind 3 boys, fiancé and both our parents had to bury their son. So a tough time for the family.
Abbey Memorials gave us exactly what we wanted.
With some advice and help on designs along the way.
We got a bespoke design and the craftsmanship is worth every penny.
It did take some time to get it laid due to Covid issues etc.
Main thing is, it has been laid now and standing out from the rest.
Dan, Abi and Mark have been helpful through all this.
Worth every penny.
Will use again, lets just hope a few decades away yet....
Thank you again

I can not praise this company enough, they are amazing, very professional, absolutely Lovely customer service my mums grave stone is so beautiful with fantastic workmanship I couldn’t be happier

I have been trying for the best part of a year to organise my sons headstone through this company. I have been chasing for quotes weekly from them and have had nothing back. I have been constantly fobbed off by the managing director, chap called mark, who never comes back when he says he will. I am now going with a different company but do yourselves a favour and don’t bother with this company. This is a stressful enough process without adding this company to it.

This company are absolutely fantastic they have just made the whole process so much easier with their knowledge and kind words. We are so very pleased with the headstone for my mum and it was done so speedy with updates along the way so we knew what was happening and also the people on the phone have been very helpful. Definitely would recommend this company to anyone and the prices are so good too. Many thanks .