Trust pilot get it Right Abbey Memorials JARROW have nothing to do with any other firm using our name we have been established over 30Years all our reviews are 5star get your facts Right Jarrow is in... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Just received a reply from Mark Steen Managing Director, which has not really heard the customer at all. All the issues he describes, such as getting packs ready etc etc, do not account for no communi... Voir plus
Disgusting service Contacted company many times to arrange replacement headstone The director Mark promised to come back to me, despite numerous Calls and emails I am still waiting 6 weeks la... Voir plus
L'entreprise a répondu
Today I went to the cemetery and got to inspect the headstone which was installed last week by Abbey Memorials. Couldn’t be more pleased with it. The craftsmanship of the stone, installation a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Our expert masons, carvers and letter cutters are very experienced craftsmen. Our work is finished to a very high standard on our own premises at our factory in Rayleigh, Essex. Our fixers are BRAMM accredited. All of our material is of the highest quality – with granite imported from India and China and marble from Carrara, Italy. The gold leaf that we use for our lettering is 23.5 carat. All anchor bolts used are NAMM accredited. As well as providing our customers with new memorials we can also quote for additional inscriptions and repairs or renovations, as required. All material is guaranteed for 10 years and we will re-level memorials for the first two years after fixing, free of charge. We were commissioned by Southwark Council in London to provide a war memorial which is situated in their Camberwell New Cemetery. We have also supplied and erected a 20 ton war memorial which is situated outside Harrow council offices and was opened by the Duke of Gloucester
Coordonnées de contact
Rawreth Industrial Estate, Rawreth Lane, Rayleigh, SS6 9RL, Royaume-Uni
- 01268 782757
- info@abbeymemorialsltd.co.uk
- www.abbeymemorialsltd.co.uk
2,6
Bas
49 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I can not praise this company enough
I can not praise this company enough, they are amazing, very professional, absolutely Lovely customer service my mums grave stone is so beautiful with fantastic workmanship I couldn’t be happier. The team is so helpful and caring, they managed to lay the stone before my mums anniversary even Tho they were so busy due to covid. Thank you to the whole team especially Rob, Carla, Dan. They kept me updated all through the process. Highly recommend, will not be using any other company from now on. You won’t get these prices anywhere else!!
God bless you all
22 octobre 2020
Avis spontané
Réponse de Abbey Memorials
many thanks for your feedback Karen - I have passed this on to the team who also appreciate you taking the time to comment as you have
kind regards
Mark Steen
Managing Director
Appalling customer service
I had Abbey Memorials do my husbands grave stone. Whilst I appreciate Covid19 did not help the waiting time, the service was truly appalling. They say they will ring back, they don't, you email, they ignore it and yet they are quick to take your money !!! The whole process took 7 months and at no time did I get an apology for the overwhelming stress it caused me and my family. In the end the stone finally went in 2 days before his 1 year anniversary of passing, but that took multiple phone calls !!
The stone is nice I cannot say anything bad about that but the service and the stress is just awful. I would never ever use them again.
20 août 2020
Avis spontané
Réponse de Abbey Memorials
Thank you for your review J.G.
As you chose to post a review publicly - rather than contact me directly to outline your feelings - I feel in the interest of balance that my response also needs to be public. Out of respect for your privacy I have not published your name in my response.
You placed your order for a memorial on 18th December 2019. You were told in writing of the possible manufacturing timescale and its reasons before you placed the order. The order required us to supply a high quality memorial at a price that you accepted once you had signed the order form.
We said at that time - in writing - that the possible timescale for manufacturing the memorial could be 12 to 16 weeks after we received the cemetery permit approval. We also confirmed in writing that the subsequent installation would then be when we were next in that part of the UK to fix a number of memorials.
Following the receipt of the cemetery permit we emailed to you on 4th February the inscription layout document and made our request for the second deposit via a covering letter - which again explained the possible timescale involved from that point onwards.
You subsequently called to pay your second deposit . The inscription layout document had to be emailed to you again as the original one had been sent to the email address shown on the order form. You had changed your email address and, whilst you had told us this (the new address was held in our notes) my colleague had, in error, used the one that was in the order form. I sincerely apologise for this mistake. My staff are human. Occasionally mistakes happen.
You signed the inscription layout document on 10th March. We then allocated your order to our factory work schedule. The inscription’s rubber template was created and cut off on 18th March in readiness of the inscription being engraved onto the headstone by one of my letter cutters.
On 23rd March the Prime Minister put the UK into lockdown. We therefore had no choice but to close our factory and cease all memorial installations. My manufacturing and installations staff were put on furlough along with some of my office staff - whilst a small number of office staff carried on working remotely to help progress customer orders in order to try minimise any delays once we were able to restart manufacturing and installing again.
I was not able to fully re-open the factory until the beginning of July. Even so many cemeteries in the UK were still not allowing memorial work to restart at that time - which caused us a number of problems with over 300 memorials to try and install throughout the UK and many customers wanting their memorial to be installed first.
This was a particularly stressful time for my office and manufacturing staff who were working long hours doing their best to try and manufacture and install as many memorials as possible in the shortest possible time.
Nevertheless your memorial was one of the first memorials that were installed once we were in a position to restart manufacturing and installing. The installation of the memorial occurred on 23rd July ie in time for the anniversary of your husband’s death on 25th July.
Had the Covid 19 pandemic not occurred your memorial would have been installed by the end of March or the beginning of April. This would have been well within our quoted manufacturing timescale. The lockdown prevented us from manufacturing and installing memorials for over three months. As soon as we were able to do so we completed the manufacture of your memorial and installed it into the cemetery.
If you ignore the 98 days that we were closed due to Covid 19 we were still able to manufacture and install the memorial within 12 weeks of the permit's receipt.
You have said in your review that you are satisfied with the memorial that we have supplied and you have also confirmed that we met your deadline. We have, therefore, fully met the terms of the contract that you entered into when you signed the order form ie for us to manufacture and install a high quality memorial at a price acceptable to you.
This was in spite of the incredible unprecedented difficulties caused to us - as manufacturers- by being closed for over three months. I am sorry that we were not able to install the memorial in March or April as expected but we were physically unable to do so due to the lockdown.
Yours sincerely
Mark Steen
Managing Director
Abbey Memorials Limited
Abbey installed my mums memorial…
Abbey installed my mums memorial headstone 10 years ago,it’s called The Crudginton Angel and it’s absolutely beautiful. November 19 my dad passed away so headstone had to have his name etc put on. I also had a further inscription put on. Everything was agreed and approved just as Lockdown occurred so obviously everything came to a standstill. Abbey regularly emailed me to keep me updated. On Tuesday I got an email with a picture attached from Dan telling me the Headstone had been installed. I cried,it was amazing finally seeing the stone complete. I went straight up to see it and the inscription on the back. Honestly I can’t describe how emotional I felt. The stone had been damaged when it was removed,not by Abbey, but the repairs had been repaired also. I cannot recommend highly enough. The office staff were so friendly and helpful. I think you get what you pay for. For me the cost wasn’t an issue although it was reasonable,it was more important that the stone was perfect and Abbey didn’t disappoint. As devastated as I was to see both my parents names on the stone I couldn’t have been more proud of the excellence of workmanship by Abbey Memorials. I thank everyone at Abbey so very much for everything. Kind Regards. Glenda Riches
14 août 2020
Avis spontané
Réponse de Abbey Memorials
thank you for your feed back and kind words Glenda - I have fed your comments back to all concerned.
thank you for trusting us with your Mum's memorial headstone
kind regards
Mark Steen
Managing Director
I used this company to purchase my late…
I used this company to purchase my late mothers headstone before lockdown and I can honestly say I have been very happy with the service from start to finish.
I found them to be very reasonably priced compared to other companies. They emailed me a week before to let me know the date my mother's headstone was due to be fitted and then on the day they emailed me a picture to confirm it had been done. The only thing I would say is,( for some the time scale given maybe a issue with regards to the wait with sourcing the stone and waiting for it to be fitted) but for me that wasn't a problem. As there was no rush for it to be done. And obviously lockdown didn't help.
I would highly recommend to others.
27 juillet 2020
Avis spontané
Réponse de Abbey Memorials
thank you for your review Clare - it is always nice to be able to report back to my staff that their efforts have been appreciated by the customer.
Thank you for allowing us to handle your order
kind regards
Mark Steen
Managing Director
Donna from Birmingham
I have used this company three times, twice for new headstones and once for added inscription.
I was completely satisfied with the price,workmanship and promptness of service.
I would highly recommend this company, it was the cheapest one that I found and would definitely use them again.
15 mars 2020
Avis spontané
Disgusting service
Disgusting service
Contacted company many times to arrange replacement headstone
The director Mark promised to come back to me, despite numerous
Calls and emails I am still waiting 6 weeks later
My advice use a local caring company, may cost a little more however it's not nice waiting for responce and being ignored especially at such a sad time
God knows what service I would of got had I parted with cash
Request was a simple stone, they didn't have the manners or compassion to answer my emails or calls
Avoid lik the plague
21 octobre 2019
Avis spontané
Réponse de Abbey Memorials
Thank you for your comments Sarah. I am sorry that you felt the need to leave such a review. We have supplied thousands of memorials throughout the UK since 1979 so I take such feedback seriously.
You contacted us 5 weeks ago to request a quotation. I responded myself directly to you by email at that time saying that I needed more information than that which you had supplied
The dimensions that you originally provided related to the base of the memorial and not the actual engravable space on the top tier. This meant that the initial calculations that I had undertaken had to be scrapped and new calculations were then necessary based on the smaller sized top tier
In the interim period I have had key office staff off on annual holiday and absent through illhealth – which has impacted upon our normal processing timescale of quotation requests – and which meant that efforts had to be focussed on meeting the needs of customers who had actually already placed orders with us – rather than ignoring their needs by chasing new business.
In an ideal world the needs of both existing and potential customers would receive equal treatment but, occasionally, things are not ideal and priorities have to be made to cover short term temporary situations.
I am sure that, had you been one of the scores of customers whose memorial orders we were processing, you would want us to dedicate our temporarily reduced service to meeting your needs as one who has paid us the relevant deposit and trusted us with your order – rather than overlook your needs whilst we pursued new orders.
I am truly sorry that there was has been delay in providing you with the quotation that you wanted. I should have emailed to you that I could not provide you with the quotation as quickly as you would want. I am sorry about that. However I never promised anything to you.
I have questioned each of my staff regarding any telephone messages that they may have taken between the hours of 9 to 5 (I took none myself) – and I will be doing the same of our “out of hours” answering service to find out why the calls were not passed to me
As for your advice in your review to other potential customers – you have outlined to them your experience of dealing with us and I have now taken the opportunity of explaining to those same readers of your review what happened. It was not ideal.
I will email my advices and costings to you separately so at least you have something to compare with other stonemasons’ quotations.
You could, of course, take the advice that I will be providing you with to another stonemason - who may be more expensive than us - but you will at least have the benefit of a practical recommendation from myself that I will be making with my quotation that you may not have considered - one I feel would offer the memorial’s inscription greater longevity than that which the existing memorial has enjoyed (and therefore offer the prospect of lower future maintenance costs).
Kind Regards,
Mark Steen
Managing Director
Abbey Memorials Ltd
THE ADDITION OF OUR LATE DAUGHTERS…
THE ADDITION OF OUR LATE DAUGHTERS INSCRIPTION, ONTO HER LATE FATHERS HEADSTONE, IS ABSOLUTELY BEAUTIFUL. SO WELL MATCHED WITH MY LATE HUSBANDS INSCRIPTION, DONE MANY YEARS AGO. ALSO, CHEAPER THAN LOCAL UNDERTAKERS. x
22 août 2019
Avis spontané
I am absolutely delighted with the beautiful memorial headstone for my wife.
I am absolutely delighted with the beautiful memorial headstone for my wife. The quality of the stone and engraving are second to none. The result is an outstanding memorial I can be very proud of. The installation also went very smoothly with a perfectly erect correctly placed headstone unlike some others!
Abbey Memorials of Rayleigh in Essex have been very helpful at every stage and the result is as good as any other memorial in the cemetery regardless of price.
Don't be ripped off by the standard prices paid through your undertaker - they get a markup and use often much more expensive companies with no benefit to you. Go direct to Abbey Memorials of Rayleigh in Essex. You will be delighted with the result.
4 avril 2018
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.