abbotFox Avis 

Emma at abbotFox has been amazing. She was always on the other end of the phone as soon as you needed her and was always keeping us up to date with the latest. A massive thanks to Emma and the team at abbotFox!

A businesslike and discrete level of service, and consequential high level of personal satisfaction with the focus provided by abbotFox, and in particular by Samuel Le Good during the sale of our property. From the outset, Sam’s professionalism, market knowledge, and direction reflected a clear understanding of both the local and regional property markets and provided a firm foundation for our decision making. The advice provided was consistently well-judged, and the transaction was managed with notable efficiency. Communication throughout was clear, timely, and reassuring, ensuring the process remained smooth and stress-free. I would not hesitate to recommend abbotFox and the team to anyone seeking expert representation in the sale or purchase of a home.

Viewings conducted by 3rd party agent who knew nothing about the property and appeared under the influence.

Property marketed with incorrect information. Staff making up info. How do you value a property without knowing basic details of it? I had to pay land registry for accurate details, myself!

Waiting days for responses when making offers.

Weeks with no contact during purchasing

Extremely poor communicators.

Zero acknowledgment of my withdrawal from a purchase having been incredibly patient for months to no avail. Zero sales mindset as I’m in the market to BUY! Very silly.

I wouldn’t even consider viewing a property with this lot in the future and definitely wouldn’t sell, or let a property through them.

Avoid, avoid.

AbbotFox have been brilliant when dealing with both our purchase and sale.
Sam Le Good has been very clear in his communication and has done everything he said he would do.
He was able to secure our dream home and successfully market our current house within a matter of days.
Colin went above and beyond to conduct a viewing in his own time on a Sunday - great service.
We can't thank Sam and the team at AbbotFox enough.

I recently sold my property through AbbotFox and couldn’t be more appreciative of the exceptional service provided by Emma Rahman and Christian Austin. Throughout the process, which came with its share of challenges, both Emma and Christian demonstrated dedication, professionalism and support. Their consistent communication and approachable manner made a potentially stressful experience far more manageable. I’m truly grateful for their kindness, responsiveness and expertise. Thank you both for making the journey so much smoother.
Hannah

AbbotFox is currently supporting me sell my parent's property.
My agent Colin is very knowledgeable about the area I am selling in and has been incredibly supportive, helping this first time seller navigate the process.
He has been sensitive to the nature of the circumstances surrounding the need of the sale and has made the whole process smooth and pain free.
From the day he was instructed as the agent, he has gone above and beyond to advertise, draw in interest and coordinate all viewings, leading to a sold subject to contract for the asking price, in 4 days.
He has demonstrated a high level of communication and professionalism, which wasn't present in every estate agent in the area I approached originally to get valuations from.

I’ve had an extremely frustrating experience with Abbott Fox. I moved out of my property nearly five months ago and still haven’t received my deposit back. Despite multiple emails and phone calls, I’ve been ignored repeatedly. I was even told to get the deposit from the new tenant—who refused—which is completely unacceptable and not how tenancy deposits should be handled. I wouldn’t recommend this agency based on the lack of communication and accountability. It appears that the only people leaving positive reviews for this company are the portfolio landlords, who do not care how this agent treats their tenants.

Our experience with Abbot Fox, particularly under the management of Colin, has been appalling from start to finish. What should have been a straightforward process of selling our home turned into a stressful, time-consuming ordeal due to their sheer incompetence, lack of accountability, and blatant dishonesty.

We first contacted Colin on 15th March 2025, confirmed we wanted to proceed by the 18th, yet had to chase twice just to receive the contract, which wasn’t signed until the 26th — a delay that foreshadowed the ongoing failures to come.
The marketing provided by Abbot Fox was of poor quality and misleading. The photos taken by Colin were substandard — poorly lit, unflattering, and clearly presented in a way that made the house look dark and uninviting. We provided additional information and requested edits as early as 8th April, including something as simple as removing a towel from a shot. These edits were promised but never actioned, despite being chased six times.
Colin claimed the edits were showing on their system, yet they never appeared online. When new photos were finally taken in May and uploaded immediately, it became clear we had been lied to. When confronted, Colin denied all knowledge of the previous edit requests.

Abbot Fox repeatedly failed to meet key contractual obligations. Despite Colin’s assurance on 23rd April, the premium Rightmove listing — which was part of our agreement — was never implemented. Similarly, the 3D showcase, also included in our contract, was only added after we chased it on 29th April. Most concerning of all, a formal complaint submitted on 13th May was never acknowledged, which constitutes a direct breach of The Property Ombudsman’s Code of Practice regarding complaints handling.

The communication and service from Abbot Fox were dreadful throughout. We were constantly chasing for updates. Weekly calls were missed, and we were left in the dark about viewings and feedback. When we finally got through to Colin, he was dismissive and evasive. He even admitted he didn’t think he needed to respond to our complaint because they’d “organised new photos” — as if that excused weeks of poor service.
Even after the revised listing went live, further issues persisted:
• Viewings were booked without our consent.
• Agents arrived without knowing where the key was, despite us sending clear instructions.
• Feedback was not proactively gathered following viewings.

After giving them a final deadline to turn things around, we still saw no meaningful improvement. We requested the termination of the contract on 30th May, yet they continued to list our property and even tried to book more viewings. After multiple calls and emails were ignored, we spoke to someone in the office who informed us that our file was marked, stating that our case should only be dealt with by Colin, who was evading communications. Our listing was only finally removed on 5th June after we formally pointed out that Abbot Fox was in breach of the Property Ombudsman’s complaints procedure and made it clear we were prepared to escalate the matter further.
Not only was their service consistently abysmal, but their mishandling of the process after we chose to switch agents actively undermined the sale of our home and cost us valuable momentum in the market. If you value your time, your sanity, and the successful sale of your home, do not use Abbot Fox.

Used them for a few years to let out a flat I own and they've proven to be completely incompetent and have cost me thousands through their across the board mismanagement of the place.

I have been renting with Abbotfox for approximately 3 years and all throughout this time they have been wonderful. Their team were supportive during the application/ move in process and have been attentive in seeing any issues we had were dealt with quickly and efficiently. The team have always been kind, attentive and thorough. AbbotFox are the incredibly reliable and i couldn't recommend them enough!

Absolutely shocking experience in trying to sell a home. From day 1 everything was wrong. I guess the incentive of offering a lower percentage to sell you home means not to bother. Not one I would recommend to anyone. Am sure Purple Bricks give a better experience. Avoid.

Our neighbours from Hell instructed Abbotfox to sell their home.
Because our neighbours have never been prepared to deal with the many issues between us ,we had hoped that their Agent would help resolve problems, not only for us but also for our new neighbours.
When our present neighbours purchased their home it was listed as Detached, they were very disappointed to find later that it wasn't, it is a fact that it is Attached to ours .
This was the catalyst to all the problems.
When Abbotfox first listed the property it was as Detached, after my intervention it was correctly changed to that of Semi Detached, now it has been listed as Link Detached which is incorrect and misleading.
Also I tried to get a dialogue with the Agent because nothing was coming from our neighbours, Abbotfox refused, I am very concerned that ongoing issues need to be addressed to the benefit of all concerned.
I had asked the Agent to put my details to the legal team who was acting for some buyers who have now pulled out,
I find Abbotfox have not acted in the best interests of all concerned, obviously the sellers have issued instructions for them mot to communicate with me.
When I challenged Abbotfox they told me they had been instructed to sell and that's what they had done.
They obviously don't care about the buyers wellbeing, or the mess that their clients are passing on.

My son along with six other students rented a house with Abbot Fox who had not informed them of clauses in the letting agreement that are not the normal prior to viewing the property.The rent was was shown of £40,200 equivalent to £3350 per month, however when I read the letting agreement it expired over 2 weeks prior to the 12 month period. Also the first months rent was due on the 12th August and the next instalment being due on the 1st of each month thereafter, rather than the 12th of each month.

We approached Louie for explanation and he said they signed the letting agreement. We feel these unusual conditions should have been explained prior to the viewing and definitely before signing the letting agreement.

Kara has been extremely helpful throughout my entire move and has been available to answer any questions I’ve had . It’s made my moving experience great. Thank you Kara and the abbotFox team

Impressed with the care and patience taken to explain processes and also for the timely updates. Thank you Evlyn. Based on recent experience would recommend abbotFox.

Really friendly and knowledgable, they have been excellent offering me homes for sale at the point they get instructed. Though I haven’t actually found through them I am using their financial advisor who has been excellent too. Will definitely use them to sell when the time comes.

Communication is second to none, Jack updated me throughout the whole process of buying a house. Even sold my house without it going online!

Dealt with Jack when purchasing an apartment. He managed to get it all over the line before my mortgage offer from a previous purchase expired.

The communication with abbotFox is the worst ever . If I don’t contact the agent , he doesn’t call or reply to my email. I was supposed to move in today so I called the office to arrange a time to collect the key. The person on the phone said that they would call me back because they still didn’t have the ECP certificate and that I can move in the afternoon. I of course didn’t hear from them so I decided to go to the office only to be told that the lady who was supposed to get the certificate couldn’t come to work because her ceiling was leaking which means that they know this morning already that I wouldn’t be able to move in and nobody bothered to let me know. What about my furniture that should of been delivered ? I had to cancel deliveries as best I could .

I have been dealing with team at abbotFox for many years now. I always found them very professional, trustworthy and admire their can-do attitude which sets them apart from competition. One person to highlight is Samuel Le Good as his market knowledge and skills are second to none. He is the one who found and sold me my current residential property back in 2014 and I am very thankful for this. Him and his wider team also successfully support us with marketing our luxury new homes developments across Norfolk. All in all, it is a real pleasure to work with them and I have no hesitation in recommending abbotFox for all your property requirements.