I cancelled ABC MOUSE because I did not have access to it even after I paid for a one year subscription . ABC Mouse charged me twice and when I had the second charge refunded, the first subscription r... Voir plus
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DO NOT TRUST THIS COMPANY!! I WAS CHARGED FOR OVER A YEAR! My child signed up for an account, I did not notice the charges-- They were able to look at the account and see that it was NEVER accessed... Voir plus
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Endless back-to-back-to-back ads on most kid-friendly channels. I will NEVER purchase from ABCMouse as I am already sick of their incessant commercials that run three or four in a row every single br... Voir plus
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Fraudulent payment practice , stated free trial yet charged my card straight away, now hassle to get my money back Update: after I sent them email and disputed payment on PayPal, they refunded my m... Voir plus
À propos de l'entreprise
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Need assistance? Connect with us at Support.ABCmouse.com. We’re here to help!
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Etats-Unis
- www.abcmouse.com
1,2
Mauvais
71 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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DO NOT TRUST THIS COMPANY!
DO NOT TRUST THIS COMPANY!! I WAS CHARGED FOR OVER A YEAR! My child signed up for an account, I did not notice the charges-- They were able to look at the account and see that it was NEVER accessed and they REFUSED to refund the money.
*I will update this review if they ACTUALLY reach out as they say they will below.
6 avril 2026
Avis spontané
Réponse : ABCmouse.com
We appreciate you bringing this to our attention, Kelley. We take billing concerns seriously and aim to ensure families feel confident and supported in their experience. A senior team member will be following up with you directly to assist further.
No ABC Mouse!
I cancelled ABC MOUSE because I did not have access to it even after I paid for a one year subscription . ABC Mouse charged me twice and when I had the second charge refunded, the first subscription remained active but I still could not access the app until I paid again. I had several tickets open with them and there was no resolution. I was bounced back and forth between them and other carriers you can purchase the app through. Then they gave me a hush gift card to use the app for free for a year because I cancelled it altogether, and I still couldn’t use the app. They are fraudulent and should be shut down.
23 mars 2026
Avis spontané
Réponse : ABCmouse.com
Renee, thank you for taking the time to share your experience. We take concerns like this seriously and want to ensure your account and access are fully reviewed. We were able to locate your support ticket, and a member of our Customer Care team has reached out to assist with your account so we can work toward a resolution. Please check your email for a message from our team. If you're unable to locate it, you can also contact us via chat at ABCmouse.com/contact-us or by phone at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT.
Billing issues
Billing issues, lack of customer service to reset password/login so no way to cancel and stuck in billing loop for unused service
1 novembre 2025
Avis spontané
Réponse : ABCmouse.com
Hi Phil, we’re disappointed to hear about your experience and appreciate you taking the time to share it. Our Customer Care team can help with both login support and cancellation, and we want to make sure this is fully resolved. Please contact us at ABCmouse.com/contact-us or call (800) 633-3331 — we’re ready to assist.
Deceptive Cancellation Process
Had a 3 month free trial and set an alarm to cancel. I canceled the day before the first billing date and the next morning my credit card alerts me of a pending charge. How? I canceled before it was due!
I noticed the potential deception in their cancelation process and made sure to get to the page on the website that says your account is canceled but you still have until Nov 28 to use the service (which is today).
28 novembre 2025
Avis spontané
Réponse : ABCmouse.com
Thanks for bringing this to our attention, Anesha. We understand how important it is to feel confident in the cancellation process. We've located your support ticket and see that a representative was able to provide clarification and resolve your concerns. If you have any follow-up questions or need anything else, please reply to the confirmation email we sent — we're always happy to help.
They keep deducting money out of our…
They keep deducting money out of our account without any authorisation!!
We emailed them various times for cancellation
1 novembre 2025
Avis spontané
Réponse : ABCmouse.com
Ingrid, thanks for bringing this to our attention. We understand how important it is to feel confident about billing and cancellation, and our Customer Care team is here to help. We received your recent inquiry and followed up by email requesting a bit more information so we can assist. You can respond directly to the message you received so we can assist further, or call us at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT. We’re ready to help resolve this with you.
This thing is a total scam
This thing is a total scam. I signed up for a trial and quickly realized the app is useless as a teaching tool. It is extremely limited in what it does. I’ve canceled previously but still got charged today. Customer Service closed because of the hurricane in Jamaica. DO NOT GET ENTANGLED WITH THIS GROUP
4 novembre 2025
Avis spontané
Réponse : ABCmouse.com
Hi Kathleen, we’re disappointed to hear about your experience. Our goal is to support families with a high-quality learning experience, and we’d like the opportunity to review your account and help resolve this. While our phone service was briefly affected, our chat and email support remained available — and full service has now been restored. Our Customer Care team is available and ready to assist. Please connect with us via chat at ABCmouse.com/contact-us or call (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT.
This company is a scam
This company is a scam. Somehow charged began charging my account in July 2025 to date in Oct. Have reported to the support line and getting the run around. On hold now with customer care...endless excuses and hold ...Will dispute the charge with my bank. These fraudsters are so disgusting.
14 octobre 2025
Avis spontané
Réponse : ABCmouse.com
Hi Shamen — Per the conversation with our Customer Care team and follow-up by email, we’re glad we were able to resolve this issue and get everything squared away for you. If you have any additional questions or need further support, please don’t hesitate to reach back out — we’re always here to help.
Endless back-to-back-to-back ads
Endless back-to-back-to-back ads on most kid-friendly channels. I will NEVER purchase from ABCMouse as I am already sick of their incessant commercials that run three or four in a row every single break. They also recently (2020) settled a class-action for deceptive billing. Even bad reviews of the site itself!! I’d ABCRun from these crooks.
13 octobre 2025
Avis spontané
Réponse : ABCmouse.com
Thanks for sharing your feedback. Our goal with advertising is to help more families discover ABCmouse and the benefits of early learning at home. We know every family’s learning journey looks a little different, but many parents find great value in the program once they give it a try. If you ever have questions or would like more information, our Customer Care team is available via chat at ABCmouse.com/contact-us, or by phone at (800) 633-3331, Monday–Friday, 6 a.m.– 6 p.m. PT.
cant even get into for got password…
cant even get into for got password cannt get back in !!!!!!!!!
22 septembre 2025
Avis spontané
Réponse : ABCmouse.com
Thanks for reaching out, Cathy. We know how frustrating it is to be locked out of your account. Our Customer Care team is ready to help you quickly regain access and make sure everything’s running smoothly. Please reach us by chat at Support.ABCmouse.com, or by phone at (800) 633-3331. We're available Monday–Friday, 6 a.m.–6 p.m. PT.
FRAUD!!!!!
FRAUD!!!!!
I never ordered anything from this site and my bank account got charged!
Cancelled card and now I AM BEING PUT OUT!!! 😡🤬😡🤬
9 septembre 2025
Avis spontané
Réponse : ABCmouse.com
Thank you for bringing this to our attention, Kathryn. We understand how upsetting it is to see a charge you weren’t expecting, and our Customer Care team can take a closer look and assist you. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We’re here to help.
This Stupid Mouse Charged Me,
This Stupid Mouse Charged Me from 1 star to 5 stars, Now I have Powers, And I Charged you from 5 stars to 1 star,
1 septembre 2025
Avis spontané
Réponse : ABCmouse.com
Hi Cristina, we appreciate you sharing your experience. If you have questions about a recent charge or need help reviewing your account, our Customer Care team would be happy to assist. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We’re here to help.
Falsely charged which I have never…
Falsely charged which I have never purchased.
Today, I got notification from the bank which I was charged by this site. How this site able to charge me scared me.
28 août 2025
Avis spontané
Réponse : ABCmouse.com
Hi James, thank you for bringing this to our attention. When a subscription to ABCmouse is purchased, a confirmation email is automatically sent to the email address provided during sign-up. If you have questions about your subscription, our Customer Care team can review your account and provide clarity. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We’re here to help.
Bad business
There is no confirmation for buying the product, which is crazy given how poor the website functions. What they're offering is apparently unclear as well, I was charged $40 for a service and I don't even know what it possibly was. No refund policy too just shows that this is a scam. I'll be going through my bank to get a refund, the AI chat bot is also infuriating.
9 août 2025
Avis spontané
Réponse : ABCmouse.com
Hi Joshua, thank you for letting us know. When a subscription to ABCmouse is purchased, a confirmation email is automatically sent to the email address provided during sign-up. We can take a closer look at your account and answer any questions you have about your subscription. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We're here to help.
Extremely Disappointed
Extremely Disappointed – Quick to Charge, Impossible to Get Help
I had high hopes for ABCmouse, but my experience has been nothing short of frustrating. I was immediately charged upon signing up, yet have been completely unable to access my account. Despite providing all requested information—including screenshots of the transaction and my bank clearly showing the charge—support claims they “can’t find” my email or payment method.
Attempts to speak with an actual human are met with automated messages telling me to check my email, which I’ve already done repeatedly. I replied with every detail they requested, and since then… nothing. No response. No resolution.
ABCmouse seems to be very quick to take your money, but alarmingly slow and unhelpful when it comes to support. Beware before signing up—this has been a waste of time, money, and energy. I strongly advise others to look elsewhere for early learning tools that actually value their customers.
23 juillet 2025
Avis spontané
Réponse : ABCmouse.com
Hi Logan, thank you for taking the time to share your experience. We’ve located your support ticket and a manager has reached out to you via email to help resolve the issue. If you have any additional questions or need assistance, please reply to the email you received and we’ll gladly help.
Unless you’re US based it’s a hindrance not help
This is utterly pointless outside the US. There’s no option to change from American English to actual English so not only are the names and pronunciation of things the American version but it teaches them the incorrect spelling too. Cultural references are all US based ones too. No idea why this is advertised in the UK.
22 juillet 2025
Avis spontané
Réponse : ABCmouse.com
Hi Lanabelle, thank you for sharing your experience. ABCmouse is designed in the U.S., so the program reflects American English spelling, pronunciation, and cultural references. That said, thousands of families in the UK and around the world use ABCmouse every day to support early learning at home. Many find that exposure to different English variants can even enrich a child’s understanding of language. We truly appreciate your feedback and will share it with our team as we continue to improve. If there’s anything we can do to assist, please reach out to us at abcmouse.com/contact-us—we’re always happy to help.
I have been trying to get a refund for…
I have been trying to get a refund for a subscription I didn't sign up for. I don't even have children. They have been unwilling to refund my money, so the credit card company is next.
28 mai 2025
Avis spontané
Réponse : ABCmouse.com
Hi Dawn, Following our email conversation, we’re glad we were able to resolve the issue and get everything sorted out for you. If you need anything else, please do not hesitate to reach back out to us and we'll be happy to help.
Watch this company
Watch this company. Took out a 60 day free trial and got some random charges in between. Cancelled the subscription and got an email to say I had and they still took 9.99 out of my account. I emailed them and they said we've cancelled your subscription for you. Hang on I'd already done that give me my 9.99 back. Reply we don't do refunds but on this occasion we will. Damn right as I'd cancelled it and they'd still charged me which I pointed out was either fraud or theft whichever they chose. Also it's American so isn't all that great for English kids. Bit naughty this App stay away. Looks like everyone on here saying the same thing. Cancelling subscriptions which means nothing by the looks of it as they still bill you 💩👎👊💪 Dicks!! Think I'll be checking my account each month to check.
28 mai 2025
Avis spontané
Réponse : ABCmouse.com
We appreciate your feedback and would be happy to provide clarification. After reviewing your support ticket, we can confirm that your account was subscribed to both ABCmouse and the optional Assessment Center add-on during sign-up. These are considered separate subscriptions, and while the Assessment Center was canceled by the subscriber, the main ABCmouse subscription was left active, which resulted in the renewal. We're happy that we were able to resolve your concern. If you have any further questions or need assistance, please feel free to respond to the email you received and we'll gladly help.
Nasty. Dark patterns used.
Used this site years ago, with a similar experience. They use nasty dark patterns to trap you into their payments. Rage inducing.
11 mai 2025
Avis spontané
Réponse : ABCmouse.com
Hi Neil, your feedback is important to us. Subscribers can cancel their subscription at any time through the Parent Section, or via their app store if billed through a third party like Apple or Google. This will prevent future renewals from occurring. If you need assistance with your account, our Customer Care team is ready to help—please connect with us at abcmouse.com/contact-us so we can look into this further for you.
Cannot cancel subscription
I’ve been trying to cancel my subscription after a free trial, and I am going around in circles. It’s not allowing me to cancel the main subscription, only the assessment subscription. I am from the uk so cannot phone to cancel without spending an extortionate amount on the call, and you can only talk to a bot which tells me I don’t have a subscription to cancel, but then tells me I have one when I just want information about the subscription. It is an absolute scan
26 mars 2025
Avis spontané
Réponse : ABCmouse.com
Hi Rachel, we appreciate your feedback. Subscribers can cancel their subscription at any time within the Parent Section, or through their app store if they are billed through a third-party, such as Apple or Google. We would be more than happy to assist you with your account. Please contact our Customer Care team via chat at abcmouse.com/contact-us where you can connect with a live representative to assist you with the concerns you have regarding your account.
$ It is not worth the ABCmouse curriculum
I stupidly signed up for the trial and then when I tried to access account it insisted on me choosing the annual payment to go through (no other button worked). I never got a free trial and they took the money from my account the same day without a free trial. tried to cancel they said they do not do refunds. SCAM!!! I am so disappointed in this site. I would highly discouraage anyone to use this site unless you want to talk to bots when trying to get thing resolved. I will keep trying to cancel and hopfully speak to a live person. the trouble is not worth the ABC's curriculum that they offer.
28 janvier 2025
Avis spontané
Réponse : ABCmouse.com
Hi Donna, we appreciate your feedback. It sounds like you may have opted into one of our promotional offers. In these cases, customers forgo the trial period to receive the discounted annual rate. However, we're more than willing to help. We located your support ticket and a manager has reached out to you by email to get this straightened out. Let us know if you need any further assistance by replying to the email and we'll gladly help.
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