I had a fantastic moving team who were punctual and fast, and had no problems overall on the day. I was pleasantly surprised at everything fitting into the locker and with room to spare. I could hav... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWindmill Road, Dolphin Ind Estate, TW16 7HT Sunbury-on-Thames, England, GB
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Lisez les avis des autres
The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site. I therefore couldn’t unload the van on day 1 and had to keep it an... Voir plus
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Great access great location from my home and at a great price. Alisha is an amazing asset to the company, she dealt with everything very efficiently and was able to answer all my queries and give go... Voir plus
L'entreprise a répondu
Really easy process to book the storage that I needed Really friendly helpful staff when I popped in for the information that I needed and when I came back to finalise my storage Really smooth se... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Coordonnées de contact
Windmill Road, Dolphin Ind Estate, TW16 7HT, Sunbury-on-Thames, England, Royaume-Uni
4,6
Excellent
25 avis
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A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Dan from Sunbury was excellent
Dan from Sunbury was excellent, friendly and very helpful!
18 juillet 2026
Réponse de Access Self Storage - Sunbury
Hi Fern,
Thank you for your great feedback. We’re delighted to hear Dan provided such friendly and helpful service during your visit to our Sunbury store.
We’ll be sure to pass on your kind words to him. Thank you for choosing Access!
Excellent service
We have used them before and the staff are always so helpful, giving us a generous discount being returning customers
26 juin 2026
Réponse de Access Self Storage - Sunbury
Hi Wyn,
Thank you for your lovely feedback and for choosing us again. We’re delighted to hear the team has consistently been helpful and that we could recognise your loyalty as a returning customer.
We truly appreciate your continued support and look forward to helping you again in the future!
I had a fantastic moving team who were…
I had a fantastic moving team who were punctual and fast, and had no problems overall on the day. I was pleasantly surprised at everything fitting into the locker and with room to spare. I could have brought more! But overall I was pleased with the service.
30 mai 2026
Réponse de Access Self Storage - Sunbury
Thank you for your lovely review! ⭐
We're so pleased to hear that our moving team made such a great impression—being punctual, efficient, and ensuring everything went smoothly on the day is exactly what we strive for. It’s also great to know your unit worked out even better than expected, with extra space to spare!
We really appreciate your positive feedback and are delighted that you were pleased with the overall service. If you ever need us again, we’ll be more than happy to help!
great service
13 mai 2026
Réponse de Access Self Storage - Sunbury
Hi Susan,
Thank you for your feedback. We’re really pleased to hear you had a great experience, we truly appreciate your support!
Very easy to switch up to larger unit…
Very easy to switch up to larger unit very helpful staff
19 avril 2026
Réponse de Access Self Storage - Sunbury
Thank you for your kind feedback.
We are delighted to hear that upgrading to a larger unit was easy and that our staff were very helpful throughout the process. Making changes simple and stress free is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to continuing to support your storage needs.
Highest standard of courtesy
Highest standard of courtesy , assistance and discretion. Well done fellas.
15 avril 2026
Avis spontané
Réponse de Access Self Storage - Sunbury
Thank you for your wonderful feedback, Mr Doohan.
We are delighted to hear that you experienced such a high standard of courtesy, assistance, and discretion. That level of service is exactly what we strive to deliver every day.
Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share them.
1st class staff but could do with two lifts?
The staff are 1st class. Very helpful. However, there is only one lift and a company, who had rented a space, which they then realised was too small, were moving from floor 1 to floor 2. They hogged the lift and a move-in which should have taken one hour, took 3. Cost me unnecessary waiting time. This was not the fault of the staff but maybe the facility?
25 janvier 2026
Réponse de Access Self Storage - Sunbury
Hi Andrew,
Thank you for your feedback.
We are very sorry for the inconvenience caused by the delay during your move in. After speaking with the store, they did experience an unusually busy morning with several removal companies arriving at the same time. While move ins are normally scheduled to help reduce pressure on the facilities, this is not always avoidable, and we can only apologise for the disruption you experienced.
That said, thank you for highlighting the attitude and professionalism of the team. Your kind comments about the staff are greatly appreciated and will be passed on, as they always do their best to support all customers.
Access Self Storage
Helpful & professional staff.
9 novembre 2025
Réponse de Access Self Storage - Sunbury
Hi Rosemary,
Thank you for your review. We’re pleased to hear you found our staff helpful and professional.
Access Self Storage
Perfect ,the beast services
26 septembre 2025
Réponse de Access Self Storage - Sunbury
Hello!
We’re so pleased you had such a positive experience with us. Thank you for your kind words and for choosing Access Self Storage.
Access Self Storage
Really easy process to book the storage…
Really easy process to book the storage that I needed
Really friendly helpful staff when I popped in for the information that I needed and when I came back to finalise my storage
Really smooth service from start to finish
Highly recommend ( and a good price for the first 13 weeks)
11 septembre 2025
Réponse de Access Self Storage - Sunbury
Hi Dean,
Thank you for such positive feedback. We’re so pleased the booking process was straightforward and that the team were friendly and helpful throughout. It’s great to know everything went smoothly from start to finish and that you’d recommend us.
Access Self Storage
Staff are very friendly and helpful and…
Staff are very friendly and helpful and made the move feel very relaxing
5 juillet 2025
Réponse de Access Self Storage - Sunbury
Hi Ronald,
Thank you for the kind words! We're so glad to hear our team helped make your move feel smooth and stress-free. Friendly, helpful service is exactly what we aim for—thanks for choosing us!
Access Self Storage
The staff are excellent
The staff are excellent. Been with Access for several years without any issues.
7 juin 2025
Réponse de Access Self Storage - Sunbury
Hi Nirmal,
Thank you for your continued trust and support! We're thrilled to hear that you've had such a positive experience with us over the years. Our staff truly appreciate your kind words, and we're always here to assist you whenever needed. If you ever need anything, feel free to reach out!
Access Self Storage
Réponse de Access Self Storage - Sunbury
Hi Susan,
Thank you for your 5-star review of our Sunbury storage facility! It's great to hear that you find our customer service to be excellent, just as we consistently aim to be. We look forward to assisting your future storage needs at Access.
Kind Regards,
Access Self Storage
Very helpful and pleasant to deal with
Very helpful and pleasant to deal with, no fuss,picked up phone quickly and answered any question l had without problem when l needed to ring, building was immaculate , easy access, never used a storage company before, would use again if needed to and recommend to other people 👍🏻👍🏻👍🏻
4 avril 2025
Réponse de Access Self Storage - Sunbury
Hi Michael,
Thank you for the fantastic review! We're so glad your first storage experience was a smooth one. It’s great to hear the team were responsive, the building immaculate, and everything easy to access. Your recommendation means a lot—and we’d be happy to welcome you back anytime! 👍🏻
Access Self Storage
Réponse de Access Self Storage - Sunbury
Hi Tony,
Thank you for your feedback! We're glad to hear you found the right storage size at a great price. Providing quality storage solutions tailored to our customers' needs is what we aim for. We appreciate your support!
Access Self Storage
Duncan and the team always go above and…
Duncan and the team always go above and beyond! Such a great service, I am a very satisfied customer.
26 février 2024
Avis spontané
Réponse de Access Self Storage - Sunbury
Dear Alex,
Thank you for your 5-star review! We are pleased to hear that you are happy with the service Duncan from Access Self Storage Sunbury provided you with. We look forward to helping you again for all your storage needs.
Kind regards,
Safia
Great access great location from my…
Great access great location from my home and at a great price. Alisha is an amazing asset to the company, she dealt with everything very efficiently and was able to answer all my queries and give good advice.
Trolleys could have been larger in size.
But otherwise overall experience so far so good.
31 août 2023
Réponse de Access Self Storage - Sunbury
Hi Santosh, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Réponse de Access Self Storage - Sunbury
Dear Edward, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Staff at Sunbury are always going the…
Staff at Sunbury are always going the extra mile to assist. I was even made a cup of tea !
1 juin 2023
Réponse de Access Self Storage - Sunbury
Hi Paul, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
First Time User
My first visit to the unit went smoothly. The process for entering the storage unit was easy and straightforward, despite being busy there were plenty of trolleys available.
4 mai 2023
Réponse de Access Self Storage - Sunbury
Hi Anon, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
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