Staff (Mason and Ahmed) from point of enquiry to moving in were exceptionally helpful and informative. They were very approachable and friendly and answered my queries fully. When I did have an issue... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMerton Road 249-251, Wandsworth, SW18 5EB London, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Endorsing the recent service at Wandsworth 100%. The team had the unenviable task of informing 3rd party occupants of a change in circumstance. A complex, contentious, and time consuming, contract... Voir plus
L'entreprise a répondu
I had a fantastic experience with Access storage! The facility was clean, organized, and easy to access—but what really stood out were the employees. Everyone I interacted with was friendly, helpful,... Voir plus
L'entreprise a répondu
Helpful staff. I dislike the negotiated pricing. Storage fine - hard to get excited about empty spaces! (well, not so empty now)
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Coordonnées de contact
Merton Road 249-251, Wandsworth, SW18 5EB, London, England, Royaume-Uni
4,2
Bien
22 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently took a storage room at…
I recently took a storage room at access storage In Wandsworth, after seeing the 100sqf room I ordered i asked to cancel as wasn’t useable as the room was small and very high unless I took a ladder to store my stuff it wasn’t suitable , was told by staff member just to store there for a week to a more suitable room became available and then move my 100sqf of stuff again, i moved out of the store within 24 hours. Also the parking spaces in store are all rented out making near impossible to move you van to a bay once finished in a loading bay ( I had to wait 40 minutes just to get in the loading bay .
I was advised by store to park down the road, I have stored in many storage facilities and this is by far the worst service I’ve ever received, if you have a complaint you can’t even speak to anyone, I had to deal with the store I was complaining about, I would recommend you using any of the other storage facilities near by. Also they change code for access every 2 hours so if I stored there i would be constantly sending new codes. Also there trolley for you to use are quite small it would of been hard to unload a sofa of a cupboard onto them
25 mars 2026
Avis spontané
Réponse de Access Self Storage - Wandsworth
Hi Andrew,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our Wandsworth store did not meet your expectations.
We understand how frustrating it must have been to encounter delays with the loading bay and to feel that the unit was not suitable for your needs. Our team did offer the opportunity to view the unit prior to move in and also proposed alternative solutions on the day, including a transfer to a different space, however we respect your decision to move out within 24 hours.
Regarding access and facilities, our units are designed with higher ceilings to maximise storage capacity, and our regularly changing access codes are an important security measure to help keep all customers’ belongings safe. Trolleys provided on site are standard across the industry, and we continually review our facilities to ensure they meet customer needs.
We are sorry that this experience led to your dissatisfaction and appreciate your feedback, which helps us to improve our service. Should you require storage in the future, we would welcome the opportunity to provide you with a more positive experience.
All good!!!
21 mars 2026
Réponse de Access Self Storage - Wandsworth
Thank you for your feedback, Jurgen.
We are pleased to hear that everything was all good. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Staff were so helpful, approachable and kind
Staff (Mason and Ahmed) from point of enquiry to moving in were exceptionally helpful and informative. They were very approachable and friendly and answered my queries fully. When I did have an issue with my unit they resolved it in full and immediately. This was so appreciated as moving is stressful enough !
13 février 2026
Réponse de Access Self Storage - Wandsworth
Thank you for such a thoughtful review, Natalie.
We are delighted to hear that Mason and Ahmed were exceptionally helpful and informative from your first enquiry right through to moving in. It is wonderful to know they were approachable, friendly, and able to resolve your issue quickly, especially during what can be a stressful time.
Your kind words will mean a great deal to them. We truly appreciate you taking the time to share your experience.
Access Self Storage
Very welcoming and helpful staff easy…
Very welcoming and helpful staff easy to deal with ; made my experience there stress free .
26 janvier 2026
Réponse de Access Self Storage - Wandsworth
Hi Kamal,
Thank you for your feedback.
We are glad to hear that the team were welcoming and helpful, and that they made your experience stress free and easy to deal with.
We look forward to helping you again in the future.
Access Self Storage
Réponse de Access Self Storage - Wandsworth
Hi Letitia,
Thank you for your feedback.
We are delighted to hear that you felt the customer service was the best. Your kind words mean a great deal to our team.
We look forward to helping you again whenever you need us.
Access Self Storage
Réponse de Access Self Storage - Wandsworth
Hi Monique,
Thank you for your lovely feedback! We’re delighted to hear you found our staff helpful and our facilities clean and well lit.
Access Self Storage
Helpful staff
Helpful staff. I dislike the negotiated pricing. Storage fine - hard to get excited about empty spaces! (well, not so empty now)
3 novembre 2025
Avis spontané
Réponse de Access Self Storage - Wandsworth
Hi Keith,
Thank you for sharing your feedback. We’re glad to hear you found our staff helpful and that your storage space suits your needs. We appreciate your comments about pricing and will take them on board as we continually review our services.
Access Self Storage
Réponse de Access Self Storage - Wandsworth
Hi Tim,
Thanks so much for your kind words. We’re really glad to hear the team were so helpful and efficient, that’s exactly what we aim for!
Access Self Storage
10/10 Storage Store
This is the best storage facility i have ever been too. Great staff, easy access, 3 ways to enter and best prices. Big thanks to Ahmed for sorting us out.
18 septembre 2025
Réponse de Access Self Storage - Wandsworth
Hi Chris,
Thank you for such wonderful feedback. We’re delighted you rate the facility so highly and that Ahmed and the team made your experience smooth and great value.
Access Self Storage
Wandsworth, highly recommended
The team at Wandsworth are incredibly helpful. They are always available to help and advise. Great deal on price and easy access, clean and secure what more could you want....maybe someone to pack for you.
23 août 2025
Réponse de Access Self Storage - Wandsworth
Hi Happy Shopper!
We’re so pleased to hear the Wandsworth team has been so supportive and that you’ve found the access, security and pricing to be a great fit. Thank you for your recommendation and thoughtful feedback.
Access Self Storage
Very polite employees & clean location
I had a fantastic experience with Access storage! The facility was clean, organized, and easy to access—but what really stood out were the employees. Everyone I interacted with was friendly, helpful, and genuinely pleasant. Great customer service makes all the difference, and they delivered. Highly recommend!
3 août 2025
Réponse de Access Self Storage - Wandsworth
Hi Delzeur,
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with both our facilities and our team. Providing friendly, helpful service is what we strive for, so it’s wonderful to know it made a difference. We really appreciate the recommendation!
Access Self Storage
Professional staff
Professional staff. Smooth operation. Competitively priced. Very content with the whole process.
9 juin 2025
Réponse de Access Self Storage - Wandsworth
Hi!
Thank you for your feedback! We're delighted to hear that you found our staff professional and the process smooth. It’s great to know that our pricing met your expectations as well. We truly appreciate your satisfaction and are glad we could make the experience easy for you. If you need anything else, don’t hesitate to reach out!
Access Self Storage
Réponse de Access Self Storage - Wandsworth
Hi Lucila,
Thank you for your continued support! We're so glad to hear you're always happy with the service at our Wandsworth store. We look forward to seeing you again!
Access Self Storage
Not the greatest problem solving
I was using the one in Wimbledon for about 2 years. Overall I was happy with them, even though I must add that the only person I could speak to in case of issues was Jonathan, the manager. The rest of the staff wasn't very helpful, in fact, on one occasion I was even accused of not paying for months, when all the transfers were made..
Sadly with having to move to Wandsworth it all went wrong, I didn't give my permission for them to remove my locker, regardless, they did so (I couldn't be there myself due to a shoulder injury), then there was no new contract signed by me, but they acted as there was one, furthermore, had no clue how the moving went and didn't get any proof or anything regarding the state of my belongings and the new locker.
So on the top of this they wanted to charge me late fee, to which I did not agree, but no one from Head Office was willing to respond.. Only one manager on site.
Long story short I was in a lot of pain for weeks and was just simply too weak to "fight back" (they didn't really come up with any proper explanation or solution), or to look into it, so I believe very soon I will have lost all my belongings in there, have no idea how high my bill is by now.
Not great I must admit.
9 janvier 2025
Avis spontané
Réponse de Access Self Storage - Wandsworth
Hi Boglarka,
Thank you for taking the time to share your experience—we’re genuinely glad you’ve reached out, as we’ve been trying to contact you directly to discuss this.
We’re sorry to hear you feel this way. Our goal is always to make moves between sites as smooth and transparent as possible, and we regret this wasn’t your impression. The transfer to Wandsworth was arranged with written permission, and we’ve followed all standard procedures, keeping communication open throughout.
We’ve also made several attempts to discuss your concerns, including offers to meet and find a financial resolution that works for everyone.
If you’re open to reconnecting, we’d still welcome the opportunity to resolve this together.
Oli
Regional Manager
Please beware of this storage they have… rippoff
Please beware of this storage they have been frustrating me for the past 15 days refusing to pay back my refund after I move out their storage a total ripoff. They have been charging me £65 for the past 8 months but refuse to pay back £29 refund after moving out I have visited the store and also spoke to one the rudest guy on the phone all he can do is to hang up on me please be careful before using this . I was told they sent me an email from their refund department but nothing came in I have check my spam and other folder ..
25 août 2024
Avis spontané
Réponse de Access Self Storage - Wandsworth
Hi Ola,
Thank you for your feedback. We’re sorry to hear about the delay you experienced and understand how important a timely resolution is. We're committed to ensuring smooth transactions and clear communication for all our customers. We’re glad the matter has now been resolved, and we appreciate your patience.
5 Star Service - Top Team!
Endorsing the recent service at Wandsworth 100%. The team had the unenviable task of informing 3rd party occupants of a change in circumstance. A complex, contentious, and time consuming, contractual task! They were transparent throughout. I’d like to acknowledge Alan Dearling for his persistence and understanding. Sincere thanks to Karim for his superb support and Cameron too! They are a credit to the team. I’ll remain for the foreseeable future, due to the care received. Judging by some reviews, not everyone comprehends their predicament, or the lengths they’ve gone too. BIG THANK YOU!
5 août 2024
Avis spontané
Réponse de Access Self Storage - Wandsworth
Hi Siobhan,
Thank you so much for your endorsement and for recognizing the hard work and dedication of our Wandsworth team! We’re pleased to hear that Alan, Karim, and Cameron were able to provide the transparency and support needed during such a complex situation. Your appreciation truly means a lot to us, and we’re grateful for your continued trust. We'll be here to support you for as long as you need!
Very handy!
Great service, handily located.
Gave us just the wiggle room we needed to organise the house.
25 juillet 2023
Réponse de Access Self Storage - Wandsworth
Dear Lawrence, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Great experience
I recently had a great experience with Access Storage! The staff was incredibly friendly and helpful. Highly recommended!
18 juin 2023
Réponse de Access Self Storage - Wandsworth
Dear Customer, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
Easy to deal with
I have had to use a number of different storage facilities over the years, and these guys have been the most accessible, the most helpful and have the least paperwork.
5 mai 2023
Réponse de Access Self Storage - Wandsworth
Hi SB, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
Unable to get in despite the store…
Unable to get in despite the store apparently being open. What a waste of time
28 janvier 2023
Avis spontané
Réponse de Access Self Storage - Wandsworth
Dear Customer, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team and we hope to have the opportunity to assist you in the future. Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.