Accord Mortgages Avis 

Do not use this company I've got a fixed rate and they have changed it in their favor twice costing an extra £46 keep your money in your pocket and go else were they are heartless

The underwriter was very positive and helpful. Very open minded. Excellent products

Just like other reviews, My re mortgage was approved, then 1 month later rejected. Reason: Anexe in the House.
I went to Baker Estates in Hainault, Told Them, My re mortgage approved with Accord mortgages. Manager said, They don,t consider, because Accord Mortgage refuse in the survey. same thing happened to me.

We are so grateful to Accord for giving us the chance to own our first home and get us onto the property ladder. The process has been seamless. We used a broker but sometimes we called the team directly for updates and everyone was super helpful. Don’t let the negative reviews deter you as they aren’t a true reflection of the great work which goes on. Thank you Accord!

Everything else and customer service on phone was good however, the offer emails were not received by solicitors.
This created a lot of delays as I the broker had to request specified solicitors’ copies from Accord. And then pass on to client’s solicitors which resulted in a lot of wasted time on the phone to Accord, solicitors, clients and myself.

Please can you make an easier way to send emails instead of the encrypted emails which sometimes do not go to some solicitors.

Lender happy to lend what was required, well done

Good lender, good with affordability and their BDM is very responsive and helpful.

Good and clear contact

Accord mortgages make it simple. They pretty much do what it says on the tin.
You know where you are with them. Not all cases get accepted. However, you can get hold of them quick talk sense with them.
But they are so helpful and quick.
Good products too.
Thanks for all your help. All the best Peter, Mortgage Trackers

If I could give no stars I would.
We sent off our application paperwork at the end of January. When we hadn’t heard anything by March we contacted Accord and it was realised that only half of our application had been viewed and so we had to send our documents through again. We have since had weeks/months of being asked various questions and for more documents, some of which had already been provided. With a weeks’ or so wait between each request. Then a new home report was requested as the original one was over 3 months old. This would not have been required if our application had just been looked at when we first sent it in, and added at least 3 weeks to our waiting period.
We are now coming in to the end of April (3 months later!) and we still haven’t had an answer or mortgage offer. Not only is this causing significant stress and anxiety, but it is also likely costing us money in solicitor and broker fees as we have had to chase them so often.
Honestly the level of incompetence and lack of communication is shocking

PLEASE AVOID. Offered a mortgage deal but when I phoned to get the deal I was told it had expired (7 days after receiving the offer paperwork) anyway the newer deal would be £25 more but Accord Mortgages couldn't honour the initial deal. So waited for new paperwork which again arrived late. Phoned to get an extension and was given 7 days. However posted the mortgage paperwork using their second class envelope they provided on for the post to be delayed. Accord then phoned me and I asked to phone me back as was busy but the rude person said I'm not able to call you back how rude so phoned back later and was told the form arrived on 10th but the deal was only up to 8th so either postal delay or Accord didn't properly process internally so now we have to have a new deal another £15 more so now we're £40 more than should be because of Accord. I would advise to look elsewhere as this company is substandard on many levels. Update even though Accord replied below they did nothing to help!

The service was perfect!!

Sue worked quick and efficiently on the case and we received the outcome the client wanted.

Great offering for First Time Buyers and speed of service

can do attitude with clear and transparent Underwriting.

Excellent Service from Start to Finish

I’ve had nothing but a positive experience with Accord.

They come across as a very common-sense lender, with underwriters who are polite, helpful, empathetic, and, most importantly, understanding. They may ask for more documents than some lenders, but everything requested is always perfectly reasonable, and they review them extremely quickly.

They never needed chasing—they just get things done, which made the whole process far less stressful.

I also spoke to a lovely lady called Karen back in January 2026 during my mortgage process. She was an absolute delight to speak to and provided one of the best customer service experiences I’ve ever had.

Highly recommended

I've had a buy to let mortgage with Accord for 5+ years and always found them very easy to deal with. I particularly like that its easy to get through to speak to a real person and also they are knowledgeable and answer any questions efficiently.

Common sense lending with a newly qualified Teacher and swift processing of the application once submitted. Documents requested were as per pre-underwriting discussion.

Far too many emails asking for requireemnts, take the time to compose one email with all the requirements so we can maintain our prodfessionalism when communicating with the client