Ace Hardware Avis 

Went to Emanual Church Location to buy a pluming piece of equipment. Got home tried to use it and it broke right away. Took back to ACE on Emanual Church Road and was told since it was used, they could not refund or take back as it was against ACE policy, and they would be fired for doing so. Most ridiculous thing I have ever heard. They practically robbed me. Sold me a defective piece of equipment and refused to do the right thing. I will never do business with any ACE location ever again

My husband and I went shopping at Ace hardware to buy garden equipment. It was taking longer than anticipated. I asked the sales clerk where the restroom was and she said there wasn't one. Needless to say that was BS and we left I went across the street to tractor supply where we got a restroom and all of our garden equipment.

PAULDING OHIO ACE HARDWARE. Bought a new stihl FSA 56 weed eater, after just a month the battery went bad, had to get another battery. Then less than a hour of use the weed eater stopped working completely! I took the weed eater in for service, after almost 3 months, and many phone conversations, was told that stihl warranty rep was replacing the weed eater. Then the service guys here at ace hardware said it was a trigger, and the weed eater wasn't going to be replaced, and after another 2 weeks, was told that it needed a new motor! When I asked about the replacement that was supposed to happen, I was called a liar, and when I finally came to pick it up after it was fixed,a repair guy became rude and verbally abusive with me,I told him I don't need him to treat me like that! He then told me to "take my piece of crap" and never come back! I planned on never doing business with these people anyway. If these people treat me like this,then they will do it to you too! BEWARE!

The new Lake Dallas ACE Hardware located in Texas is awful. The manager is one of the worst leaders I have ever known. Her abysmal leadership, utter lack of training for employees, and completely deficient policy create stress, anxiety, and unfair application of the rules. The civil rights violations that she creates are illegal, discriminatory, and unfair. She singles out some employees while allowing others to do as they please; she doesn't know her own policies and refuses to share them with employees; she enforces age discrimination and speaks to her employees with derogatory and judgmental words; she holds each employee to a different uniform standard. Needless to say, turnover rate for her employees is very high, with no one still working there who opened the store only a few months ago. Even her department managers are clueless, not able to answer any questions posed by customers or employees. She attempts to hold people accountable to rules that were not stated, shared, or explained. Any policy question is answered with a vague answer that ultimately means they don’t know the answer. As a local resident of 26 years and a once loyal customer of ACE, I am now actively lobbying against this store and its abhorrent manager throughout my community and beyond. I DO NOT recommend shopping or working at this ACE Hardware; either experience will only cause you grief.

Ace rewards does not allow the employees at checkout to see if you have any rewards available. And the only time I’m thinking about Ace rewards is when I’m standing at the checkout and they ask me if I am a rewards member. So do I get out my phone and log into my ace rewards account and see if I’ve got any rewards available while I hold up the checkout line or do I simply just make the purchase and then go out the outdoor and back the indoor return the item and then re-purchase it using my reward. All of it seems like a big waste of time.
Other retailers like Tractor Supply, Theisens, will be able to pull up my account details once they enter my phone number and tell me that I have rewards available and ask would I like to redeem them now. But not Ace Hardware and maybe that’s what they’re banking on most people aren’t going to go home log into their account and download the digital coupons for the next time they go in, which may be the next day or 3 months later.
On the last time I was there I asked the person checking me out if they could do that. They said no your total is X dollars. Not would you like to take a look on your app and see if you’ve got any? No she just wanted to move me along.

I received a defective DeWalt battery (manufactured in 2023) from an online BOGO deal. Ace Hardware’s written policy states they pay for return shipping on defective items, yet after a 40-minute hold, their corporate rep refused a prepaid label and insisted I pay the return shipping myself.

Local stores also refused the return, claiming they are "independently owned," leaving me in a loop of zero accountability. Ace is knowingly shipping old, faulty inventory and then forcing the customer to pay for the privilege of returning it. I have been forced to initiate a "Quality of Goods" dispute under the Fair Credit Billing Act since Ace refuses to stand by their own terms. Avoid their website at all costs.

I visited my local store seeking to make a purchase. Staff were helpful and instructed me to order online for "ship to store" delivery.

Rewards Enrollment: I joined Ace Rewards specifically to utilize a $150 discount offered for this purchase.

The Cancel/Confirm Loop: My first online order was canceled without cause, despite my credit card company confirming the transaction was approved. I received conflicting emails simultaneously: one saying "Canceled" and another saying "Thank you for your order."

"Support Runaround": I called the ace support line and was told my bank declined the charge. This was false. My bank confirmed approval of the purchase.

Live Failure: While on the phone with an Ace agent, I placed a second order of the same product -- thinking it was just a random failure. The agent watched it instantly cancel in real-time. He had no explanation other than to baselessly blame my billing address or card.

Store Conflict: When I returned to the local store, I was told that "AceHardware.com is in competition with the local store." They offered to order the item but would not honor the $150 discount I earned through your Rewards program. The local store friendly staff did give me a $100 gift card for the store but not for the purchase.

Ace hardware did not honor the Discount: I expected to receive the item at the price promised with the $150 discount applied.

I do not want to be told to "call the store" or "call the bank" again. I am a Rewards member who has been given the runaround by both your corporate site. Hopefully this review platform warns other customers about the "Rewards" bait-and-switch.

Purchased item off Ace hardware website... purchase confirmed via email. Ace provides no data as to status of shipment as was directed for pickup at local store. Ace has implemented an AI based customer chat system that is non-sequitur. One cannot ascertain a simple inquiry: What is status of order? No response, other than a "kiss off" that says we found your order... but no status in response. Ace is destined like other foolish corporations to the "dung heap" of free market capitalism as their lack of support indicates a business model based upon: "for every sale lost we get 5 new ones so why worry? They should as they disregard our right of consumer sovereignty.

Unable to receive products after shipper lost pkgs, unable to get any information as to when I may receive my order. Never again!

UPDATE: with no resolution in days I cancelled my order. Only to be told by corporate that a refund will not be issued until the product shows up! When no one can tell me when it will arrive. I lost my $hit. She called a store came back and said the same thing. As I am preparing to climb thru the phone, I get emails stating the product arrived, order was cancelled and my refund will be in 7-10 days. I call the store to see if it's in. It's not. He had to receive it, then cancel the order. But still 7-10 days untill I receive my refund. BUYER BEWARE! These are corporate policies and your store has no better luck than they do.

We brought our back-pack blower into the Oakhurst, Ca. Ace Store to have A MINOR GAS LEAK fixed and a new spark plug put in on 03/06/26. We had to put down a $37.50 deposit, and we were told it would be no longer that 04/03/26 before it would be ready for pick up. We have called the store several times, only to be given lip service telling us that the main Tech. was sick and that it would be ready soon. We complained several times only to get more lip service or no response! To date 04/23/26 we still have not been contacted, and being without the blower has cost me $130.00 to have an independant contractor blow down all the pine needles and debries off our 5 acre property. We have even let the store know that we will file a report with the B.B.B., to no avail! What's going on, when will we get our blower back?
Bob and Liz

Very unfriendly to motorcycle riders. I needed to quickly buy a tool. I stopped wearing my riding backpack. I was literally looking at what I needed. Some kid asked me to leave the store. Manger said to leave the bag at the door. There is no way I was leaving my bag full of sensitive items unsecured. Had to go elsewhere, and will not return.... PS Why aren't women required to leave their purse at the front door?

I received a Birthday coupon. It was $5 off a $5 purchase, and the other was double points. So I stopped In, grabbed a bag of Bird Seed. Sign said 2 for $20, or $10 each. I go to the register, show the woman the coupon, she says No you can't use that. I asked why? Oh, it's on sale and coupon says nothing on sale. I looked at the coupon, no where does it say that. She said we'll if you look at the paper one you'd see it. We'll I don't have a paper one, you emailed it. So she's getting hostile at this point, like she's better than, and I'm a jerk for trying to use the coupon you sent. She actually started to help someone else, while we were standing there, like conversation over, and pay the full price or beat it. This store has a wicked bad habit of following you around, treating everyone like they're there to steal, but Not the Yuppies of the town, and I'm not meaning that disrespectfully. I should have just left the stupid seed, but I needed it. I will go to any other Ace before I step foot in there again. My husband has lived in that town for almost 50 years, but because we don't live up the monument, we're less than.

The portable luggage scale is very accurate and saved me from paying overweight fees at the airport

This is the absolute worst place to purchase anything. They have a zero return policy. I bought a Craftsman leaf blower and the defective battery doesn’t work. I bought it in Galveston and tried to return it after our vacation in Austin and they won’t refund my money…$139.64. I think it’s ridiculous that a company that size refuses to refund products pirated their stores.

I went to this store this past weekend Friday the 13th and the lady that was working there was the worst bigot ive ever ran into. Completely racist. She threatened to call the police on me, as if me shopping there could get me arrested. This is after her coworker had already told her to give me the item at the price displayed. Yes they have items mis labeled and thats not my fault. She lied and said she ran the store and will kick me out. Asked her for her name she flipped her name badge over, all while berating me and continuing to talk to me after i decided to engage other coworkers. If your black or brown id avoid this place especially with this older lady present. I went there to buy one $15 dollar wrench and was prepared to pay $159 for a set because what i wanted they dont have singles of and this is the treatment i received. I wish she would have called the police maybe they would have arrested her for misuse of 911. This person does not need to be working in customer service. It’s not 1952. I will be contacting the manager and if he seems sympathetic to her i will be contacting corporate also. Threatening to call the police someone for nothing is a form of assault and aggression towards a person when use in the context that she used it.

Such a frustrating disconnect between ace stores and ace hardware website. Ordered an expensive item ship to store, item was damaged in transit. Had to drive it all the way back to the store to generate a return. They werent able to order a replacement for me without charging a $200 shipping fee. Customer service was rude and super unapologetic about it too.

This place is way over priced. I bought something that was lined up on the shelf with the wrong price. When they rang it up, the price was double. Unbelievable. All the other stores sell items for half that. Everything is 40%-100% higher priced here. Menards, Lowes and home Depot are cheaper. At least all the other stores would honor the price that was shown on the shelf. They didn't. I will never go back here again. Some of the staff aren't friendly at all. I feel that they are annoyed with you being in the store. What really upsets me the most is that online it shows items that are in the store and a certain price when you go to the store they don't even carry that item. Unbelievable. This happened to at least 17 items that I saw online. How stupid is that. This place sucks! If you want to over spend go here. If not avoid this store. I am. My entire family stopped going there after yesterday's event. I don't trust them.

Ace hardware is the biggest RIPOFF. I have two ace's within a few miles of my home. I do a lot of DIY. I find ace to be the most expensive and over staffed place to shop.
Now I go out of my way to skip ACE.

ACE delivery was made by two very professional employees and they were on time. They even offered some friendly tips on the grill itself. Great experience shopping at ACE Hardware.

The absolute worst customer service with the highest shipping charges. I placed an order this morning on an 85 dollar item and shipping was about 25 bucks. I was able to find the product elsewhere so a few hours later I reached out to them to cancel. They refuse to cancel because they said ship to home orders can only be cancelled within an hour of ordering. The item hasnt even shipped yet and my credit card hasnt even been charged yet. Customer service said “When the item gets delivered you can refuse deliver or bring it to your local Ace and see if they will process the refund and return.”
Just the absolute worst customer service and makes no sense. I asked them to escalate it to cancel otherwise I’m going to dispute it with amex. It hasnt shipped yet, it was ordered 3 hrs ago. There is zero reason you cannot cancel it.
Avoid this company. They do not care about the customer and that is very very clear.