Acme Revival Avis 

They sent me back the wrong item over a month ago.
They can't find my Theragun and haven't asked for the wrong one to be sent back.
I don't know how you can run a business like this.
Should have done more research before using them.

I sent back a makerbot motherboard for repair which I was quoted $428 for repairs and return shipping. 8 weeks later I received the board back and it still is non-functional. Buyer beware, I should have looked up the reviews before I sent it back, so shame on me, but hopefully this will prevent someone else from suffering the same fate. They are simply not a good company.

Horrible company to deal with and should be removed from the internet. They had my glasses for nearly a week and kept saying their tech had not received them. Repair cost was more the the price I paid for them orginally. The they wanted 35.00 to ship them back. It cost me 10.85 to ship them to Revival. They want payment by either check or electronic bank draft.

I wish I had read the reviews before doing business with this company.

They have had my device for over a month and continue to tell me they cannot provide an estimated repair date. I already paid the repair fee, which I later realized was nearly twice the cost of buying a new device.

When I asked whether they had even started the repair, they told me they had not. I then requested a refund and the return of my device, but they refused, claiming the replacement parts were already in transit. If the parts are supposedly being shipped, they should be able to provide an estimated arrival date. Instead, they repeatedly said they had no idea when the parts would arrive.

Shortly after I requested a refund, my account was deactivated, leaving me with no way to contact the technician. I have reached out to customer service multiple times and have yet to receive a response.

Based on my experience, I would strongly encourage others to proceed with caution before using this company.

Horrible experience. I should have read the reviews on here before I sent my device to them. I had a Thera gun Pro that stopped turning on. They quoted me $600 to repair it. At that point, I might as well buy a new Theragun. I declined the quote. Then they charge me $85 in “administration fees” & $35 to ship my device back to me. Looks like many others have had the same experience as me.

Wanted to charge more than it would cost to purchase a new device to repair the old one. When I refused they charged me an exorbitant amount for shipping (almost three times as much as it had cost for me to ship the device to them) and said that if I didn’t want to pay the return shipping, I should just let them keep the device, which they doubtlessly would have used for profit. Make no mistake, this is a scam to get you to pay them to refurbish your device for them just to sell it to someone else when you won’t pay their ransom fee.

Terrible experience. They claimed that they could repair an intro oral scanner. After I sent it, they took a month to evaluate and had me pay the repair costs upfront with a check. Later they said that they could not repair it and returned the product after many weeks. I have been getting run around for the refund for months. It looks like a scam.

Worst company I have delt with. 4 months to get an evaluation that they could not replace a simple roller.
Then returned the product without the charger and have got the run around for 3 month. Do not use this company!!

Terrible company lmao, quoted me more than retail value and then when asked for a return mfs said "120, 35 for shipping and 85 for administrative fees" please do not do business with these scammers. Their 5 star reviews are probably all fake, and the technician was just as bad as they AI'ed their entire statement. No diginity whatsoever. U guys are all cucks

Reading through all the complaints has left me with no choice but to agree with everyone else. If I had bothered to look up information about this "company" beforehand, I never would have sent my beloved Headphone and now sorely missed headphones in for repair. It took them over two weeks just to send me an update, and then they quoted me $500 to fix the left side—which has a low-volume issue—even though that is exactly how much I paid for the headphones themselves! It is completely unacceptable. I asked them to send the unit back to me, but now they claim it is in the "diagnostic phase" and that I can no longer cancel the service. How can a supposedly reputable company charge such an exorbitant fee without even knowing the root cause of the problem? They told me there was an option to cancel the repair, but when I tried to access it, the option wasn't available; now they tell me it's too late to cancel, yet they keep bombarding me with emails demanding payment! Don't fall for this scam!

I only recently started looking into this company, and I think they're a bunch of crooks. I sent them a gimbal for repair, and they quoted me an exorbitant price. I refused the repair, but I wanted it back. Now they're saying I approved it so they can keep it. I don't recommend this company; they're two-legged rats.

I wish I’d read these reviews prior to sending my router to them for a quote. Most of the replies from them AI generated and complete BS. Do some research. They are involved in many lawsuits, especially in Denver Colorado. DA is investigating them. The quote I received my router was $150 more than buying a new one. It’s a complete scam.

I had an extremely disappointing experience with this company and would strongly caution others before doing business with them.
I sent in a camera for repair and, after approving the initial quote, the process quickly became problematic. The device has now been in their possession for several weeks with minimal transparency. More concerning, they are attempting to charge a final balance that exceeds the cost of purchasing the same camera brand new.
At no point did I receive clear or adequate notification regarding any payment deadlines, administrative fees, or risk of additional charges. These fees were later applied and used as justification to withhold my property unless I pay an inflated balance.
This feels like a bait-and-switch model—get the customer’s approval upfront, then layer on fees and policies that were not reasonably communicated, ultimately putting the customer in a position where retrieving their own property becomes financially unreasonable.
A reputable business should operate with transparency, fairness, and common sense. Charging more than the value of the item itself and refusing to return it without payment raises serious concerns about ethics and customer treatment.
I am currently exploring further action to retrieve my property.
Proceed with caution.

This is a terrible business. They kept sending me emails that I needed to send them money when I had already agreed to sell them my device. I have the emails and the screenshots that show this. They then kept giving me the check is in the mail line. We are now at the three month mark and I still have not received my payment from the company.

DO NOT USE THIS COMPANY! These is a fraud front!

Unite was send for repair with cutting issue -Came back not printing "After further review, Acme Revival has determined that this Additional Repair Guarantee Claim does not fall within the scope of coverage." $180 later I can’t overstate how disappointed I am with the service. The unit worked until the cutting issue appeared, and after the “repair,” it stopped functioning entirely.

I sent an Arthroscopic Shaver in for repair. The used value for a working unit is $750. The parts value is $400. They wanted $936 to repair it. They offered $18 to buy the device. I declined the repair and wanted the item back. I did not want to sell the item. While checking out to pay the return shipping a small box popped up during the return shipping checkout that said that Acme is purchasing the item. I tried to find a way to stop the process and emailed them directly to tell them this is incorrect and that I wanted the item back. But they responded that there is no way to stop the process and they will not send me my item. They stole nearly $400 from me. Do not send them anything. This place needs shut down!

I had a 30 year old Meade ETX-90 that suffered a battery leak in the battery compartment. Since Meade went bankrupt, I was looking to see if anyone was capable of repairing the unit. A Google search brought up Acme Revival as specializing in repairing my particular model.

I opened a ticket with Acme Revival and received a quote of $324 to repair the unit, which I accepted. Due to the size and weight of the unit, I spent another $50 in shipping fees to get the unit to their technician. To my surprise, the tech got the unit, did a rudimentary cleaning of the battery compartment, indicated he saw current using a volt meter, but did not test that he actually powered on the unit and that his repair worked. The scope was then returned to me.

On receipt of the unit, I found that other than cleaning out the battery compartment the unit did not power on. When I contacted their Help Desk, they attempted to say that because I said the batteries leaked and the unit would not power on, they actually fixed the device based on what I wrote in the ticket and that I did not outline what I expected when it was powered on.

I've gone now a month requesting either a partial refund for incomplete work or they send me a pre-paid shipping label to send the unit back for completion of the work promised in the ticket. All my emails have been ignored.

Please stay away. These guys are complete scammer.

Do not send them anything, this is a scam. I sent rayban metas with a broken leg and got a note back saying they could not fix and I had to pay to get them back....needless to say I never saw them again.

If I could give zero stars, I would! These people are total scammers. I had two Ricoh Theta Z1 cameras with a scratched lens cover (the lens cover on the other side was fine on both). At Acme's direction, I sent both units - one for repair and one as a "parts donor". First, they claimed they never got one of the units - however, they were both shipped in the same box. Fortunately, I had photos of the shipment and a signature on the delivery, so they ultimately acknowledged receipt of both units.

Because of the back and forth emailing and general lack of professionalism, I began checking reviews. I wish I had done that sooner! All over the internet are similar complaints and it is apparent these folks are liars and scammers.

Based on that, I did not trust them to repair the unit. So, I agreed to their "buyout" offer. That was in October and as of December 28th, I've received nothing.

However, today, I got another email from these fools stating they were still waiting on my device! I responded accordingly and attached a copy of their email notifying me they had the unit and asking where my piddly $25 buyout payment was.

They are thieves. Stay away from them. If I am in Colorado any time, I will stop by and say hello.