I sent back a makerbot motherboard for repair which I was quoted $428 for repairs and return shipping. 8 weeks later I received the board back and it still is non-functional. Buyer beware, I should ha... Voir plus
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Terrible company lmao, quoted me more than retail value and then when asked for a return mfs said "120, 35 for shipping and 85 for administrative fees" please do not do business with these scammers. T... Voir plus
Wanted to charge more than it would cost to purchase a new device to repair the old one. When I refused they charged me an exorbitant amount for shipping (almost three times as much as it had cost for... Voir plus
Pricing on quote was very high. Cost would have been within 20% of new replacement. Price was based on visual inspection only per their description. Inflexible on response time to approve/reject qu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Acme Revival is an American reverse engineering firm based in Denver, Colorado. They are best known for repair and remanufacturing of speciality commercial electronics. Acme formed in 2020 during the height of the COVID-19 pandemic repairing critical medical devices that were experiencing a shortage. In 2023 they announced they had successfully repaired 10,000 speciality medical devices to date. Acme has come under scrutiny for publishing details of repairs including their own schematics and repair techniques manufacturers claimed may compromise proprietary information.
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they have had my drones since October…
they have had my drones since October cant call them. only email... I think they have stolen my drones... should I call the police????? they wont respond... they are thieves....
Bad experience, never again
Pricing on quote was very high. Cost would have been within 20% of new replacement. Price was based on visual inspection only per their description. Inflexible on response time to approve/reject quote. Began charging expensive storage fees and eventually sued for recovery of storage fees.
Bought and installed new warranteed item from other source. While there were delays on my part that led to some of the
actions all in all very poor experience. Would not reccommend use of their
services.
Ripoff - Unnecessary Fees - No Customer Rep Available to Speak To
I wish there was a way to give zero stars! This company is a ripoff! For starters, they do not accept credit card payments in 2024! You will never be able to speak with someone even if you have tried to pay using their 1970's avenues for payments. It is absolutely absurd and unethical to charge the fees and threaten the use of legal action with customers who are trying to do the right thing. Do not recommend! You end up better off researching another company or purchasing a new product all together.
Terrible company big time scammer in my opinion
I give it one star because zero stars…
I give it one star because zero stars is not an option. These guys are scum of the earth. DO NOT USE THEM. I strongly urge ALL who have been victims of this company’s scam to write a formal complaint with the Colorado Attorney General’s office. We will end this company’s nefarious business practices.
Getting payment submitted has been…
Getting payment submitted has been difficult and frustrating. The inability to take payment via credit card makes it more difficult to submit payment. I also did not receive an invoice until after the holding period had passed and I was accumulating storage fees. The storage fees continue even after contacting the company and submitting a written check. The company now cannot find the check payment that was submitted.
I consider you crooks
I consider you crooks. $1400.00 for storage fees and then you sue me. You have lots of bad reviews for this type of BS.
While hospitalized with blood clots in…
While hospitalized with blood clots in both lungs, storage fees began and went into the thousands. No one cared that I was hospitalized and was unable to follow up immediately. The company refused to work with me and initiated legal action and debt collection. So sorry I was in the hospital! All that needed to happen was for the company to be more understanding and work with me. But money seems to be the priority and not compassion.
DISHONEST
The quote was for almost $700.00 but the parts were under $50.00 and now they want to charge me over $1,000.00 for storage fees
scammers charged storage fee of…
scammers charged storage fee of 1700.00 when there online system wouldnt work. I emailed and told them Im decling proposal. they said you have to reject on our site. I tried it wouldnt work. I then emailed them that it wouldn't work and Im rejecting the quote. they are trying to take me to court for storage fees of 1700.00 for a digital dental sensor about the size of a quarter when they didnt fix , and still have sensor. Even when I emailed multiple times declining. I filed complaints with attorney general and others !!! BEWARE!!!!
This company is terrible
This company is terrible. Send my church camera Canon Xa10 for assessment. Repair price was more than the value of the camera. Ask for the camera to be returned, no invoice was provided to pay the service they went quiet, I thought we got tricked. Then when they send an invoice, the bill was over $800 they say for storage fees. I reach out to explain that we would like to pay the fees as was outline for the assessment and have the camera sent back but they refuse to accept. Now they are suing me for almost $4000 storage fees. Run from these people.
If you could give zero stars
If you could give zero stars, I would. this company tries to get you to send their broken electronic in then they charge you an astronomical price and if you choose not to repair , they charge you $25 a day to store your items that you chose not to repair
Dissatisfied
On 3/18/2024, we sent our Infinite 200M Pro machine to Acme for repair. We received a diagnosis and a detailed estimate for the repair. We made the payment on 5/6/2024. Despite numerous follow-ups from that date to 10/8/2024, requests for updates or an estimated time of repair were only met with very vague comments providing no details on the progress of the repair or expected completion date. After becoming frustrated with the lack of information, we made multiple requests for a refund starting on 8/15/2024, all of which were denied. On 10/7/2024, Acme informed us that “We’ve completed service or repair of your device.” However, upon inspection, we found that the machine was still broken in the same way as when we initially shipped it. Acme has denied another refund request and has not provided any documentation or explanation as to why the repair was not completed.
I had a terrible experience with ACME…
I had a terrible experience with ACME Revival. I sent my FLIR-176 for repairs and accepted their initial quote of $500. After three long months, they informed me that they couldn’t fix it and would return the device. However, now they want to charge me $475 just for returning it—after failing to repair it! This feels like blatant abuse and theft.
Their communication was poor throughout the process, and it’s clear they lack any understanding of what genuine service means. I can’t recommend ACME Revival; their unethical practices and dishonesty make them a company to avoid at all costs. Save yourself the trouble and look for a more reputable repair service!
If only I had read the reviews beforehand
Unfortunately, I must confirm the recessions described here. I sent in my Identifinder gamma spectroscopy device after being told by Acme that a repair would be possible. I sent the device in and the repair began. At some point I received an email saying that the repair had been successfully completed. The money ($2400) was withdrawn from GoCardless. When I tried the device, I found that the same error was still present. I then complained several times by email to the address specified in the terms and conditions. There were never any answers again. I wouldn't have been upset about honest feedback that a repair wasn't possible. The money is gone and the device is defective. This is absolute fraud.
ACME Revival: A Shady Scheme to Line Their Pockets
Avoid this company at all costs! ACME Revival is a predatory business that thrives on hidden fees and aggressive tactics. They lure customers in with promises of repairs, only to gouge them with exorbitant storage fees that can easily exceed the value of the device.
I sent them a projector worth less than $300, and they quoted me a ridiculous $1,000 for repairs. When I refused, they hit me with a daily storage fee that quickly skyrocketed to more than six times the value of the device.
Their customer service is terrible, and they're clearly more interested in maximizing profits through fees than providing quality service. Don't be fooled by their deceptive tactics. ACME Revival is a scam, and you're better off finding a reputable repair company.
They promise the world and deliver nothing
They indicated they could repair a Piccolo Xpress Analyzer. After about $2400 in fees, they sent back the device with the same errors. They asked for the device back to run further diagnostics. They held the device for another 3 months with minimal updates and have now ghosted me after I demanded a refund. Stay away from this company like the plague and learn from my expensive mistake. Never again.
unethical storage fees
They charge unethical storage fees. When the fees go unpaid, they will sue you. Do not do business with this company.
Fees on Fees
Fees on Fees
1) Cost of repair for my circuit board was only a 5% difference than a brand new board.
2) After attempting to call multiple times and leaving messages never heard back until I was informed I was being charged storage fees of $25/day and had accumulated over $500 in fees (looked back and was not given any notification that fees had begun accumulating). Even when going back into the agreements it is not listed what the storage fees are but only that they will be charged. When asked for more information or why I wasn't told that fees were adding up I was told my amount would not be adjusted and to simply pay it. Was also told that they do not check messaged and only respond through email (after I had been waiting for a reply to my messages).
Garbage customer service, and felt like a scam cash grab. Go elsewhere
Spectrophotometer repair
We sent a Spectrophotometer in to repair a "motor error". They responded quickly saying they could repair the unit for $1000. Wanting the equipment back as soon as possible we overnighted a check for the repair. Then at the end of that day, after the check had been sent, they said they could not fix the unit and a lesser diagnostic fee was due. I requested twice for the $1000 check to be returned so the lesser amount could be sent. Crickets. I'm betting I will not hear anything again.
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