actcorp.in Avis 13

Been a ACT customer since lockdown. Last 4 months faced constant connection issues. They took a look at junction box, changed my router nothing resolved it. I recently paid for the 6 month plan and now that I want to disconnect they saying they will not give refund as it's their terms and conditions 😂. Seriously a very non etichal company.
1. Refrain from doing 6 mth or 12 mth recharge as there is NO refund if you disconnect
2. Call center agent will promise you the world don't fall for it. Remember they will not disclose their T&C it's your responsibility to read it.
3. Agents don't care if you have connection or not their job is only to raise ticket. Which a BOT can do as well.
4. Avoid taking this connection you will regret it as their consumer base has increased and they cannot service everyone

Worst service
Long time to refund my money to me

For the sales they contact everyday but when it comes to service no one is responding

My Internet often disconnects when I try to raise a complaint no one responds.
Customer service team is terrible and service team doesn't follow up the complaint.

Very worst
Sales person named Sachin raghu he said wifi will cover all over home but it was not..they are fraud..and customer service is THE WORST

I had taken a connection of act and had paid for 4 months. but after 1 month due to shifting of my room they said the act is not available in new location so we will refund within 5th September. But its 11th September now and they think i will forget. I will keep calling them daily from today. Even the internet goes down every day. I dont recomened

ACT Fibernet is the most irresponsible ISP I’ve dealt with.

I raised a complaint on 6th June 2025 (Ticket No: 101754961351) to return the 4K HD box. They finally collected it on 3rd July 2025. As per their policy, refund should be processed within 7 working days.
But even after 40+ days, I got my refund only on 14th July 2025 — after calling them 6 times, mailing, and even posting on social media.

No compensation, no courtesy, no accountability.
If customers delay payment, ACT adds penalties — but when they delay refunds, they just ignore you.
They held my money all these days — if it were in a bank, I'd have earned interest.
Instead, I got zero in return and only mental frustration.

ACT Fibernet = fast internet, but ZERO customer care, ZERO empathy.
Highly irresponsible service.

Avoid ACT Fibernet at all costs.

#ACTFibernet #WorstISP #RefundDelay #HyderabadInternet #CustomerRights #BadCustomerService #InternetWoes

I recently subscribed to ACT Fibernet at Chennai Pattinam Apartments, Ammapettai, with high expectations based on my past experiences with ACT. I paid ₹3000 in advance for a 3-month plan, but unfortunately, the service has not met my needs.

In the past two weeks, we've spent more time raising tickets with ACT than actually doing our work. I faced repeated connectivity issues—two significant downtimes each day, each lasting several hours. Despite opening multiple support tickets and trying to resolve the issue, the service remained unreliable. This made it difficult, if not impossible, to work from home, which was the primary reason for subscribing in the first place.

If a customer decides to leave within two weeks, there must be a solid reason, and in my case, it's the ongoing downtime and unreliable service. I reached out for a solution, but I was informed by Prasanna, who claims to be the area head for the region, that no refund could be provided due to company policy. While I understand policies, I believe my situation should be considered as an exception—this is clearly a case where the service is not meeting expectations. The ongoing downtimes fall under the "non-feasibility" clause mentioned in the policy.

I also asked for an escalation to a higher authority, but was told Prasanna was the last point of contact, leaving me with no further options. Given the circumstances, I decided to discontinue the service and move to another provider.

I’m sharing this feedback because, as a customer, I expected better. It’s disappointing to experience such a lack of support after being a loyal ACT customer. If ACT is able to review this case and offer a solution, it would be greatly appreciated.

STOP SPAMMING!!! Stopped using ACT in Oct-22 as the services were REALLY BAD and immediately after doing so, started getting harassed on mobile with automated robot calls asking me to come back. STOP HARASSING with your spamming. For would-be customers, BEFORE OPTING FOR A CONECTION WITH THEM THINK TWICE, THRICE AND MANY MORE TIMES if you really want to share your mobile number, because if you do so, be prepared to get harassed by them after you opt to quit realizing their pathetic services!

Worst service and very poor customer support .. lots of technical issue lots of miscommunication to the customer by the customer service .. for a Internet issue there is no update of 6days and still it’s not resolved after called 17 times to the customer service team no use .. a agent dint mention customers issue , a agent forgot to raise call back , multiple call disconnection but call for not closed , agent puts the call on hold after 10min call is getting disconnected , I have never seen a worst customer service like this .

I took a basic plan for 40Mbps, the speed is very pathetic, as it's even slow than my mobile data using 4G that gives 20Mbps only. Also the router what they give in 40Mbps doesn't support 5Ghz bandwidth. The router isn't capable enough to provide service for 400sft house. I had taken this connection Just less than 10 days and when I asked for a cancellation, they are denying to do so. The are making us to use only high speed plans for their profit.

I have been using their service for more than 5 years now and have been satisfied with their service. Their network is stable and maintenance in case of repairs is timely and communicated properly with users. The rates are also competitive with other service providers.

It works most of the time. Slow speed.