activeandfit.com Avis 

The worst most fraudulent company NEVER sign up with this, they LIE they switch you to cheaper gyms and cancel memberships with no notice or authorization. A complete sham, NEVER use them!!!!!

Unbelievable cancellation practice. I cancelled the gym I had their membership through, after I emailed them asking to cancel. Then they proceeded to charge me and keep my account active. This company is unethical.

Too many websites that don't help you make sure you have the right one for the account. Terrible customer service, the representatives don't listen to what you have to say. The website said, "The information you have provided does not match our records" but charged me for a year for an account I couldn't access because of there isn't a record of my information to recover an account.

This company is a scam, they billed me twice per month for the same member ship and refused to refund me after acknowledging this should have never happened. Support is non existent. Run away as fast as you can.

I would give them zero stars if I could! Absolutely horrible company to use. I registered with them because in the beginning you were able to use multiple gyms. However, they changed this a few months ago. I called many times to cancel my membership and was hung up on. I emailed them to cancel the membership and they responded a month after. On top of that, they charge you two months ahead of time when you first sign up for membership. I asked for a refund and again after one month of not hearing from them I had to follow up with them via email since I couldn’t get a hold of them on the phone and they denied my refund. Horrible customer service and they charge you for unfair charges

Serious Concerns Regarding Recent Program Changes

I am writing to express my complete dissatisfaction with the recent changes to your program. The one key advantage that set your program apart has been removed, leaving us with a service that is far less valuable. Frankly, working directly with the gym is now a much more cost-effective option.

It’s clear that these changes have taken advantage of your customers, and as someone who oversees the Florida Blue insurance selection for our company, I find this approach deeply concerning. I will be notifying others about the misleading nature of your program.

This situation is disappointing, and I urge you to reconsider these changes in the interest of maintaining the trust and satisfaction of your customers.

Sincerely,
Terence O'Leary

There is a trend these days where customer service agents use the Terms & Conditions as a reason to treat customers in a derogatory manner. This company is one of those companies. Their Terms & Conditions is unfair to begin with. At this point, we all ought to have our own home gym station because it’s very hard to find a gym with ethical business practices.

Join at your own risk...easy to get in almost impossible to get out!

After shifting gym membership to health care insurance provider June 1, it was insultingly impossible to reach to cancel by phone. 6 calls in June and July with wait times of 20 to 30 minutes before I hung up. Finally got through today, and was told by a arrogant and brassy CS agent that "we are easy to leave". They excel at complicating cancellation to show revenue were it was not earned.

Remedy coming from a bank card claim. Don't roll over for this company.

I cancelled my membership in April. I looked at my account and I had the $25 maintenance fee. This is not uncommon because it happened to my child. It's 2 am and I'm annoyed by this. How is your payment information STILL on file and you no longer have an account? This is that mess that makes you tell people to run and ruin very fast. If I had known then what I know now I wouldn't have. Now I have yet to deal with the customer service but reading the reviews I'm not hopeful that it will be a positive experience. I think they don't expect people to view their accounts to see that they are being charged for something they don't have. Also it makes the gym that you had a membership with look bad. Either I'll go on post or I just won't go. The times we are living in people can't be just like oh it's only $25. I'm going to call Active and Fit and also call the gym I USED to belong to. Obviously they DON'T care as they have 98% 1* reviews. USAA and other companies might want to take a look at this as well. Disappointed Customer

Yes I do wish I could give ZERO stars. I've been a member and like others I was using a few different gyms - ok they realized that model of business doesn't work. As an entrepreneur I get it. So I started going only to one gym before the switch and they said they'll assign you to the one you go to most. They did not. Then i had to chat with a bot and get hung up on after waiting on hold for a human being only to see later they switched me...to the OTHER gym i WASN'T going to! I called and finally got a human and they kept trying to tell me I would have to wait and switch it and pay extra and get refunded later blah blah blah. He said they can't switch me except they are the only ones who had - TWICE - up to that point so whaaaaat? I clarified that for him and he hung up the phone in my face. I immediately cancelled the membership. NO CUSTOMER SERVICE JUST A BIG SCAM - STAY AWAY FROM IT!

The whole point of this program before I joined was to have access to standard gyms at one price per month, now its $28 for one standard gym and if you want to go to other standard gyms, its an additional $23 on top of $28. Crazy right!! No point of having a membership with active and fit anymore... Just give your money directly to the gyms instead.

The whole point of having active & fit was to have multiple memberships for one low price, now I only get $5 off each additional membership I want?

I looked at Aadaptiv through BC/BS, and it's $39.95 for the standard memberships. If Aadptiv wants to pick up business, they should offer for us to hop to them!

I feel like this is going to destroy their customer base and everyone is just going to cancel and get a basic membership right through their main gym. For example, my main gym is crunch fitness, I can get their basic membership for $10 a month and a $50 annual fee.

Obviously if you really want to go to multiple different gyms this isn't going to work, but say you want to go to crunch, planet fitness and maybe a local gym that was on the plan. You're now paying $28 for crunch, $19.99 for planet fitness ($24.99 - $5) and maybe $20 for a local gym, totaling $67.99 a month. That's an insane increase.

I wish I could give this negative stars! Huge waste of money and time. I have two fitness centers I use - a traditional gym and a barre studio. My gym told me sometimes insurance covers gym memberships so I looked into it and mine did. Active & Fit Direct. When signing up, I saw that my barre studio was also listed and I could save ~$20/month on that membership, so I added it. But after signing up I learned that my barre studio had already dropped the program and it would only work for another few months. If I cancelled my regular membership I would lose my pricing and end up paying more after Active & Fit expired. It only ended up saving me ~$10 on my gym because although my son was covered under the same insurance, he didn't qualify for A&FD. Without the family membership, there wasn't much savings. When I tried to reach A&FD for a refund on the barre membership, I couldn't log in and there was a bug with the chat. When I finally reached them a month later, they had already processes another payment even though I paid 3 months in advance and they refused a refund because I was outside of my refund period. I've now paid double for my barre membership for 4 months. Horrible experience.

Do not give this company your money. If your employer contracts with this company, urge them to stop and to use another vendor.

Worst customer service I’ve ever experienced. Hold times are an hour plus to speak to someone. They made a change to only allow one gym now instead of many. They charge you in advance and it’s impossible to cancel.

This comapny will be out of business within a year, no doubt.

I havebeen using this program since Oct of last year an it was great at the start. I had three gym memberships for $28 per month. It was very convenient. They recently changed their rules so that you can only have 1 membership for the monthly rate and any additional gyms you get a $5 discount on the monthly fee. They advertise a well-being coach but after trying to call, email, and chat I have not been able to schedule a session. The customer service is really unhelpful and I have been on hold now for 20+ mins hoping to speak to someone. I'll be cancelling my membership.

Worst customer service I have ever experienced. The bot was unable to help and ended our calls and conversation. I was on hold for two hours when their work day ended last week (7/5). The mission continues this week (7/8). On hold for 33 mins and counting...

Horrible service! They were really good a few months ago, offering access to multiple gyms. However, they now limit you to only one gym per month, and the price they offer is a lot more than what it would cost to just get membership with the gym. I called to cancel my membership but was never able to get through to an agent. I tried their chat function online and it's just a bot - you can't speak to anyone in their customer service team. I someone got charged for 2 months in advance and have been trying to request a refund. I sent them an email and am hoping that works. Stay away!

Don't waste your money. Big scam

It used to be worth it when you could choose many gyms to workout at. They then increased the price, and I was okay with that. Now you are locked to one gym. What’s the point of this membership now? It’s more expensive than most of the gym memberships cost now, plus you don’t get guest privileges. What a shame.

We travel a lot and this used to be a great option for us! They recently changed their program and it is garbage now. We played by their rules and logged in on the first of the month to change our gym. You can only do this on the first. You can not do this on their website because the buttons don’t work and it’s full of dead links. You have to call. Expect to wait at least an hour to talk to someone. The lady on the phone told us we would have to pay an additional fee to change our primary gym on the first. This isn’t part of their stipulations, we politely asked her why as that isn’t written anywhere and we were doing our best to make this work and follow their policies because we’ve liked the program in the past. She hung up on us. I called back and waited another 45 min before giving up. Really disappointing to see what’s happened to this program.