activeandfit.com Avis 

Changing to only one gym is ridiculous when it was promised as multiple gyms.

One gym a month for $28 and extra gyms for $23 each. Definitely no longer worth it. You also must prepay a month in advance every month. Customer service is horrible, long wait times with not even an attempt to resolve the issue. Save your money.

Trash. Used to be great but now you're locked into one gym. Also screwed me out of the month because they auto selected a gym I never go to as my new primary and are trying to charge me extra for the one I want. Customer service non-existent. Just get a membership with your local gym. If travel is important to you, get an LA membership.

Not worth the membership and charges more than most monthly gym memberships. New policy Only supports one gym membership and has become very unimpressive program indeed. Just join the gym during deal days etc

Horrible customer service. These people literally do not listen and just parrot whatever talking points they most recently have. I was trying to update my name in the gym's system but it was only editable on AFD's side, but their rep instead offered to switch my gym, which I never asked for. When I pushed, they basically said it was impossible and they didn't seem to care.

I signed up for Active&Fit Direct through my AAA membership. I had it for a month. I didn't get to use it because I got sick with covid. Then I got a fraud charge on my account that I use to pay for the membership. When the card declined, they canceled the account and would not allow me to reinstate it. They said I have to pay the $90 enrollment fee all over again instead of just reinstating the membership with my new card number. Such a scam!

Changed there whole business model now it's 28 for 1 just 1 gym and if you want to add another it's 23 extra per gym membership. Trash

not worth the membership anymore , they could of provided a better model but you're just paying for each gym and I can just to do that on my own.

Zero stars. Tried 6 times to get a person either in chat or on the phone, tried 4 times to pay for a membership, changed devices, continually saying wrong ccv code. I've been on hold for now 17 minutes waiting for a human and reading the reviews. It sounds to me like this is a scam and not worth it. Unbelievably poor customer service. Who does business like this anymore?

Their website is so. Incredibly. GLITCHY!

I made a personal account for myself ant the end of May and realized I shouldn’t pay until June 1st because you pay in full for the whole month even if there are two days left in it. I wait a couple days and then try to login to do it today and the login stopped working. “No problem, I’ll just say forgot password” I think to myself. Nothing works, no emails for username or password, not in spam, not in junk, nothing. “Maybe I didn’t register originally?” I think and try to reregister. I am notified that an account already exist. I spend another thirty minutes trying different things to get in, trying dozens of password and attempting to get a reset email with no result.

“Fine, I’ll use my wife’s email and add myself as the spouse (we work for the same company). Create a fresh account for her and can’t pay. Invalid change account number I am told. Switch to another card and it works.

“Okay, cool. Things are working now…” I think. Oh how wrong I was… a half hour later I am still trying to add a spouse to a plan and went through glitch after glitch: first the account wouldn’t add to the cart no matter what I did. Then I finally worked around with different email address, added and tried to pay and had the same card I just used for my own membership kicked back as invalid. Changed cards (to the original one turned down), paid and was prompted to make a spouse account to get membership code. No matter what I do, delete cookies, try in different browser, incognito mode, on different devices- nothing. When I click next the screen blips and reloads the register screen again. No matter what I do I can’t create the spouse account.

Oh and today is Saturday? Yeah, they don’t help on weekends- no help available until Monday… and from what I’ve read here I’m going to be more enraged on Monday dealing with their “customer service”. I am convinced I just paid two months worth for a spouse gym membership that will never work…. Prove me wrong active and fit…

Changing to only one gym for $28 while I have friends on SilverSneakers who not only don't pay a monthly fee but go to as many gyms as they need.
With Federal insurance I would have to join an advantage plan to get SilverSneakers but I want to keep my Federal insurance.
I feel like I am being penalized because I am a Senior staying active

Getting rid of the one benefit that was the cornerstone of their business model, to add insult to injury they have the audacity to say paying 28 a month while having access to a single gym is still worth it because of all the videos they have! What a joke. 28 dollars a month is more than most gyms that are covered. No reason to join. Used to sing their praises, If I could give them zero stars I would. MAKE SURE TO SIGN THE PETITION. might not get them to stop the changes, but at the very least, at least they would see how many people are upset and will be cancelling their membership come July!

This company originally offer gyms in there network for one price. Now they have changed their policy, not honoring their customer agreements and prices. I canceled memberships that had a rate that can no longer be reinstated either grandfathered in to the rate or got a new opening gym special. This is absolutely horrible of doing customers.

This company had been good even though they raised it up to $28 for as many gyms as you want. I probally had a membership for 2 years, Now they want $28. Now they want $28 for the first gym, then $23 then $15 for the next gym. It would raise my membership to $86 per month. This is way beyond inflation. They should have kept the old price structure for the old membership and changed it for the new people.

The people who work the chat are the most unhelpful people. The box dissapeared and then they cnacelled the chat and when I got back on, I thought I gave them everything and they said I didn't but would not tell me what I was missing. They make it so difficult just to get a forgotten password.

They pulled the rug on everybody. They promised dozens of gym options for you to sign up. Now they’ve taken those dozens away and allow you to only choose 1. Good ol bait and switch

Similar to all of these fast food corporations, and under Brandonomics, Active & Fit is now getting in on the price gouging. Now wanting $23 PER GYM more ON TOP of the $28 plus tax for the Health Partners partnership. Isn’t it supposed to be an incentive for us to be going to gyms of our choice to stay healthy? I’ll be done with Active & Fit after this final month of June before they start ripping people off in our inflation economy. VOTE smart this November and let’s get back to not being poor.

Reason why i got active and fit was for being able to go to different gyms , now after a couple months, they are making me choose ONE gym only until June 30, why the sudden change?

SHADILY CLEARING OUT GOLD'S GYM MEMBERS

Like several people who have already commented, my account was curiously cancelled in April 2024 under the guise of "declined" Amex credit card transactions, for which no email notifications were sent. The customer service rep I spoke with let slip that they have had many calls about the same issue from members with Amex payment and Gold's Gym membership. This means you have to sign up again, and sign up with your existing gym again. I will note the interesting timing coinciding with Gold's Gyms refusing to take new members.

In my opinion, it is very interesting that many existing members were cleared from the system during the same month, who frequented the same brand of gym, at the same time the company's new policy was announced.

They changed their policy out of the blue. I signed up with active and fit for the benefit of having multiple gyms for a monthly fee. Don’t sign up with them.