AHAVA Avis 52

AHAVA did not ship my order. Three weeks later, and I can only receive AI-generated responses that it should be shipped 24-48hours after the order is placed. They offer no phone number, no email possibility direct to a human, and so far no solution. Frustrating all around. A terrible technology DEvolution that does nothing other than annoy clients. It will be my last time dealing with them.

I had an issue sending my daughter a Gift Card online to her email. When I read the confirmation sent, it seemed that the card was being sent to me instead. So I started an email conversation with the Customer Service team & they not only answered my inquiry immediately, they kept up the communication with me all along the way. Their words were considerate, sympathetic & so appreciated. This is outstanding customer service!

I started using Ahava products over 20 years ago but somehow stopped using them until I recently rediscovered them. I had forgotten how much I liked the various products and the difference they make to my skin.Not sure I had used the Osmoter serum or the Osmoter smoothing cream before but combined with the extreme day cream or the extreme night treatment has been a winner for my old, old skin! So happy I rediscovered them!!!

Amazing products and excellent customer service! They made my exchange quick and easy. I have been using Ahava for years and love it!

I had an issue with changing to a new email on the AHAVA website unsuccessfully. After contacting the company, I received two emails back-to-back, and the matter was resolved. After thanking them, I received an immediate response, not AI. Now, THAT is impressive.
Thank you.

I have used Ahava products ever since my son gifted me some on Mother’s Day years ago. I love them so much I’ve bought Ahava for my daughter, stepdaughter, and granddaughters. Recently, I had the opportunity to experience what a great job their customer service department does. They responded quickly to my concerns and solved the issue to my satisfaction. I remain their number one fan!

I have been an Ahava devotee ever since my daughter brought me back a tube of face cream from Israel 30 years ago! Since then, I have continued to use their products. In all these years, only twice have I had an issue with products I received from online orders. Both times, Ahava customer service has responded quickly (I included pictures of the problems) and made good quickly by sending me replacements!

Amazing products and excellent customer service.

The quality of the products has been top-notch, I've seen a noticeable difference in my skin. When I had a small issue with one of the products, the customer service team was swift to send me a replacement. I felt very heard and taken care of. Will definitely continue buying all of my skincare from Ahava!

This company is amazing in so many ways. The products outstanding. The AI experience for helpful products tips is amazing. And the customer service is wonderful and so helpful. Been using AHAVA for years and will continue to do so. I love trying new products, and I loved the basics too.

Ordered multiples of hand cream for gifts for hostesses of bridal shower and they came when they said they would. I was notified that they had been delivered but thinking they would have been in front of my door I notified the company by email that I did not receive them. I was responded to immediately letting me know that they were placed in my mailbox. That is where I found them. The point is the response to me was immediate which I greatly appreciated. The came wonderfully packaged in individual boxes.

Every order has been exceptional; when a return was necessary, the process was facilitated smoothly and efficiently. If the AI does not fully address product inquiries, I typically receive a comprehensive email response from a staff member within one to two business days, which is an outstanding level of service.

It make my daily routine easy and my skin young

Great company. Excellent products and the customer service team go far and beyond for the customers! So helpful. Nothing is too much trouble.

We have been Ahava customers for more than ten years. Their mineral lotion hydrates better than any other, especially for those of us who live in the desert. On our last order, I made an error. Ahava’s customer support quickly and seamlessly helped me fix it. No hoops, just supporting us with an easy solution. Talk about solidifying our loyalty!

Ahava customer service was excellent. Incredibly responsive and flexible in coming up with a solution to my issue.

I received a damaged item. Contacted the customer service right away and they replaced it immediately with a new one without requesting me to send the damaged item back! Such a great customer service experience!

I found a sample tube of AHAVA seaweed hand cream and tried it, not even sure where it came from. I was delighted with this product. Not much of a fragrance but the texture was out of this world. The smallest drop was all that was needed. I’m thrilled with this product and highly recommend it.

Love AHAVA !
Great products

*** UPDATE.. for the inconvenience they have said they will send another and not charge me!? They have already taken my money! Customer service is shocking. AVOID*** Ordered for a gift ( delivery to France) on the 31st July. Now the 11th August and showing unfulfilled.
Emailed them last week with no reply. Emailed again today and recieved an AI response.
I am disgusted that they will take my money and offer no correspondence.

I am awaiting an order and am from South Africa. The information on the commercial ibvouce is outdated and incorrect. This is causing the product not to be released from customs. Despite many attempts to contact ahava global non respons in 3 days. I am concerned that I will loose the products after the extensive import duties already paid.