Akademikernes A-kasse Avis 

Elendig service og trusler om karantæne ved senere medlemskab, førte til at jeg lavede en officiel klage over AAK til Styrelsen for arbejdsmarked og rekruttering. AAK blev af Styrelsen kritiseret på to punkter:
1: Manglende vejledning.
2: At de har mis-vejledt om at jeg ville få en karantæne på 7,4 time ved indmeldelse indenfor de næste to år.

Men ingen erkendelse fra AAK om at de har leveret en yderst uprofessionel service og ingen beklagelse over at have skræmt en fremtidige kunde godt og grundigt væk.
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Svar på svar: Nu har I svaret på mine uendelig forsøg på at få jer i tale. Men kun fordi jeg har skrevet på Trustpilot. Før var I ligeglade... ligesom I kun tog mig seriøst efter jeg klagede til Styrelsen for arbejdsmarked og rekruttering. Totalt uprofessionel og skuffende oplevelse.

Efter at vente lang tid i kø, fik jeg en super god betjening.

Jeg var i udgangspunktet rigtigt positivt indstillet overfor a-kassen. Det er jeg dog ikke længere. Jeg har været studiemedlem siden mit studie begyndte, og havde her mod slutningen af de 5 år fået besked om at den gratis periode var ved at være slut. Siden mit studie ikke er færdiggjort endnu, bruger jeg deres system til at søge om en forlængelse. JEG FÅR TILDELT FORLÆNGELSEN. Jeg går ud fra at hvis jeg får tildelt en forlængelse, så må det betyde at jeg har fået perioden forlænget. Dette er dog bare en fejl i systemet, og det skriver de så også til mig EN MÅNED EFTER min gratis studieperiode er endt. Rigtigt smart fra deres side, siden jeg nu er tvunget til at betale en regning på næsten 2000kr. Det er ren bondefangeri! De kunne have et system der ikke udsteder forlængelser når det ikke er muligt, og så kunne de give klar besked i tide når en aftale ophører.
Den behandling jeg har fået er under alt kritik, og jeg skal nok se mig om efter en anden a-kasse som ikke udnytter deres svageste klienter for ussel mammon.

I am writing to express my dissatisfaction with the registration process and communication from Akademikernes A-kasse (AKA.dk). In practice, AKA.dk appears to operate in a way that profits from individuals seeking job security without ensuring access to the promised benefits.
On August 15, 2025, I registered with AKA.dk. According to the letter “Welcome to Akademikernes A-kasse”, non-Danish citizens must hold a valid residence and work permit allowing full-time work (37 hours per week), which I currently possess, in order to qualify for unemployment benefits. It was also stated that benefits cannot be granted if the residence permit is conditional upon not receiving public benefits, including unemployment benefits—something that does not apply in my case.
However:
• At no point during registration was support provided to help non-European workers verify whether their permit meets all requirements.
• The organization’s statutes were not made available, nor was it clearly communicated that there is a notice period for cancellation (“notice period”), which consists of the current month plus one additional month, regardless of the member’s situation.
Additionally, on September 29, 2025, I submitted an inquiry to AKA.dk regarding my eligibility for unemployment benefits after learning that some non-European citizens had their claims denied. I received no response. Due to the lack of feedback, on October 3, 2025, I decided to cancel my membership.
It makes no sense to bear the cost of membership without having effective access to the benefits.
I request clarification on the following points:
• The lack of support for verifying the type of residence/work permit;
• The lack of transparency regarding cancellation rules and the organization’s statutes at the time of registration;
• The justification for charging fees without guaranteeing access to benefits;
• The absence of a response to my inquiry regarding eligibility.
I look forward to your response and appropriate action.

Meget professionelt og anerkendende kommunikation.

Jeg fik rigtig god vejledning omkring hvilke kurser jeg burde gå efter

Process sucks. Website sucks and was broken half the time. Discriminatory against students that are non Danish speaking (you can get benefits when you graduate IF you learnt Danish or have worked during studies, but it's a relatively new rule).

Also if you were a "free" member and graduate, they will send you an invoice the month after you graduate, which has a notice period of 1 month. So no matter what you are forced to pay 3 months of membership even when unemployed and not getting benefits. Yeah technically as a member you should know this, but they make no effort in letting you know what's going to happen. As a company they want your money, not to give you money.

ALSO also, when you submit the form to cancel the membership, unlike ALL other forms, it does not show up in the "submitted forms" section on your "Mit Aka" so it seems like another thing designed to screw with you or webdev incompetence.

Only saving grace is that the staff seem to actually care, and they were nice to talk to, and put in effort trying to help you out.

AKA giver en behagelig og meget kompetent rådgivning, og jeg oplever stor hjælpsomhed og forståelse hos dem, jeg har talt med.

Utroligt dårlig til at fremhæve vigtig information og ikke villig til at imødekomme konsekvenserne af det – min oplevelse er, at de så vidt muligt ikke ønsker at udbetale dagpenge og altså derfor ikke lever op til deres formål. Chokeret over deres behandling.

A-kasse systemet for dimmitender gør at man ikke kan leve af ydelsen heller ikke som supplerende dagpenge. Desuden, er rådgivningen hos AKA ikke noget at prale af.

Rigtig god sparring og hjælp til at komme fremad.

Ventetiden var lidt lang, men servicen var helt fin og jeg fik uddybende svar på de spørgsmål jeg havde.

I've had my first meeting at AKA, and it was beyond my expectations. Many people have previously told me "not to keep my expectations too high from an a-kasse consultancy". This was different.

The whole meeting was driven with the purpose of "what we can find the best plan for you". I left with a clarity that I didn't expect would be possible. I highly recommend AKA.

Fin vejledning, ikke noget at klage over.

Hurtigt og kompetent behandling

Tålmodighed og fik svarer for alle spørgsmål