Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I received excellent customer service. I was informed immediately by Alexander Rose that the item I had ordered online was out of stock. I was offered an alternative at no additional charge which arri... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered online a new cover for 5' Alexander rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a b... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de mobilier de jardin
  2. Magasin d'ameublement d'extérieur

Écrit par l'entreprise

We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Heather,

Thank you for your kind review. We’re so pleased to hear that everything was just as you ordered.

If you need any assistance or have any questions at any time, please feel free to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Easy to order and speedy delivery

Easy to order and speedy delivery. Easy to assemble table and missing washer quickly dispatched.

27 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Tessa,

Thank you so much for your kind review. We're delighted to hear that you found the ordering process straightforward and that your delivery arrived promptly.

It’s also great to know that your table was easy to assemble, and we’re pleased our team could quickly resolve the missing washer for you.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Great Furniture

Good Service, good products, good delivery

30 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Michelle,

Thank you so much for your kind review. We’re delighted to hear that you’re pleased with your furniture and that both our service and delivery met your expectations

We truly appreciate you taking the time to share your experience and hope you continue to enjoy your furniture for many years to come.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

We visited the showroom

We visited the showroom, well advised and prompt delivery

29 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Robert,

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your visit to our showroom and that our team was able to provide helpful advice.

We truly appreciate your kind feedback and hope to welcome you again in the future.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Delivered on time and assembled as…

Delivered on time and assembled as arranged.

27 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Thank you for taking the time to share your feedback. We’re delighted to hear that your order was delivered on time and assembled exactly as arranged.

We appreciate your support and hope you continue to enjoy your purchase.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Very good quality item

Very good quality item. Arrived earlier than expected. Reasonable price.

1 mai 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Annette,

Thank you so much for your kind review. We’re delighted to hear that you’re pleased with the quality of your item and that it arrived earlier than expected. It’s also great to know you found it to be good value for money - something we always strive to deliver.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 1 sur 5 étoiles

terrible

terrible
product arrived broken
customer service dreadful. Unhelpful and weary. Will never buy from them again.

3 mai 2026
Avis spontané
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Stuart,

Thank you for taking the time to leave a review. We are very sorry to hear that your order arrived damaged and that your experience did not meet expectations. Following receipt of the images from you, our customer service team has now processed a full refund.

We appreciate you bringing this to our attention and sincerely apologise for the inconvenience caused.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

I received excellent customer service

I received excellent customer service. I was informed immediately by Alexander Rose that the item I had ordered online was out of stock. I was offered an alternative at no additional charge which arrived very quickly. I am extremely happy with the quality and appearance of this product. A great little set of garden furniture.

21 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Janet,

Thank you so much for your wonderful feedback. We’re delighted to hear that you received excellent customer service and that our team was able to promptly inform you about the stock issue and provide a suitable alternative at no additional cost. It’s great to know your order arrived quickly and that you’re extremely happy with both the quality and appearance of your new garden furniture. We’re especially pleased that it’s proven to be such a great little set for your garden.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Good phone communications

Good phone communications

27 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Martin,

Thank you for taking the time to share your experience. We’re delighted to hear that you found our phone communications to be good. Providing clear, helpful, and friendly support is very important to us, and your feedback is truly appreciated.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Very good service though let down by…

Very good service though let down by second delivery man who was not obliging at all!

23 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Linda,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the service overall, but we’re very sorry to learn that your experience was let down by the second delivery. This certainly isn’t the level of service we aim to provide, and we appreciate you highlighting it so we can address this and ensure improvements are made.

Thank you again for your comments, and we hope to have the opportunity to provide you with a fully positive experience in the future.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

All good

All good, from ordering , to communication to deliver. Thanks

21 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Susan,

Thank you for taking the time to share your feedback. We’re delighted to hear that everything went smoothly - from ordering through communication to delivery.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

A very good quality extending table

A very good quality extending table, put together by the white glove service who were very polite, quick and cleared away all the packaging. Recommended.

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Penny,

Thank you for your kind recommendation. We’re delighted to hear you’re pleased with the quality of your extending table and that our white glove delivery partner made the experience smooth and efficient. Your feedback is very much appreciated.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Excellent service and superb quality…

Excellent service and superb quality goods.

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Helen,

Thank you for your lovely feedback. We’re delighted to hear you found both the service and the quality excellent. Your kind words are greatly appreciated.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Very good experience

Good customer service, well packaged and delivered on day of our choice,

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Thank you for your kind feedback. We’re delighted to hear you had a very good experience and that our customer service, packaging, and delivery met your expectations. We really appreciate you taking the time to share this.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 3 sur 5 étoiles

Delivery experience

I was just a bit surprised having paid a delivery charge, at the longish delivery time for an off the shelf stock item, accessory. That is a bench cover.

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear John,

Thank you for your feedback. We’re sorry to hear the delivery time didn’t meet your expectations. We understand how important this is, and your comments have been shared with our team so we can review and improve the experience going forward.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Lovely bench very nicely made and very…

Lovely bench very nicely made and very comfortable to sit on without cushions.

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Mr Cooper,

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that you’re pleased with your bench and that you find it both beautifully made and comfortable to enjoy even without cushions. It’s always wonderful to know that the craftsmanship and comfort of our pieces are being appreciated as intended.

Thank you again for your support, and we hope your bench brings you many years of enjoyment.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Excellent service if any problems quick…

Excellent service if any problems quick response

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Caroline,

Thank you for taking the time to share your positive feedback. We’re delighted to hear that you received excellent service and that our team was able to respond quickly whenever there was a problem.

If you require any further assistance or have questions in the future, please don’t hesitate to contact us - our team is always on hand to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff, good quality cover and fit.

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear Jane,

Thank you for your lovely feedback. We’re so pleased to hear that you found our staff helpful and that you’re happy with the quality and fit of the cover. Your comments mean a great deal to us and help reassure us that we’re delivering the level of service and product quality our customers expect.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

This company needs to be congratulated…

This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table top. I sent photos of the table and spoke to a very helpful assistant. Within a few hours of my conversation I was offered a replacement table free of charge!

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear William,

Thank you very much for taking the time to share your experience. While we’re sorry to hear the table arrived with damaged packaging, we’re pleased that our team was able to respond quickly and offer a replacement. Your kind words about our efficiency and customer service are truly appreciated.

If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.

Warm regards,
Alexander Rose Team

Noté 5 sur 5 étoiles

The bench was a birthday gift.

The bench was a birthday gift and arrived in time for my wife to assemble it and for us to deliver to the birthday boy!

2 avril 2026
Logo de Alexander Rose

Réponse de Alexander Rose

Dear James,

Thank you for sharing your experience with us. We’re delighted to hear that the bench arrived in time and played a part in making the birthday celebration a success. It’s especially lovely to know it was assembled and delivered just in time for the birthday recipient - what a thoughtful gift.

Warm regards,
Alexander Rose Team

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