Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... Voir plus
L'entreprise a répondu
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Voir plus
L'entreprise a répondu
The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Coordonnées de contact
Victoria Road 59, RH15 9LE, Burgess Hill, Royaume-Uni
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Excellent
193 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivery experience
I was just a bit surprised having paid a delivery charge, at the longish delivery time for an off the shelf stock item, accessory. That is a bench cover.
2 avril 2026
Réponse de Alexander Rose
Dear John,
Thank you for your feedback. We’re sorry to hear the delivery time didn’t meet your expectations. We understand how important this is, and your comments have been shared with our team so we can review and improve the experience going forward.
Warm regards,
Alexander Rose Team
Lovely bench very nicely made and very…
Lovely bench very nicely made and very comfortable to sit on without cushions.
2 avril 2026
Réponse de Alexander Rose
Dear Mr Cooper,
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that you’re pleased with your bench and that you find it both beautifully made and comfortable to enjoy even without cushions. It’s always wonderful to know that the craftsmanship and comfort of our pieces are being appreciated as intended.
Thank you again for your support, and we hope your bench brings you many years of enjoyment.
Warm regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear Jane,
Thank you for your lovely feedback. We’re so pleased to hear that you found our staff helpful and that you’re happy with the quality and fit of the cover. Your comments mean a great deal to us and help reassure us that we’re delivering the level of service and product quality our customers expect.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
This company needs to be congratulated…
This company needs to be congratulated for its efficiency and quality of customer service.I bought an acacia wooden table that arrived with the box torn which had caused slight marking on the table top. I sent photos of the table and spoke to a very helpful assistant. Within a few hours of my conversation I was offered a replacement table free of charge!
2 avril 2026
Réponse de Alexander Rose
Dear William,
Thank you very much for taking the time to share your experience. While we’re sorry to hear the table arrived with damaged packaging, we’re pleased that our team was able to respond quickly and offer a replacement. Your kind words about our efficiency and customer service are truly appreciated.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
The bench was a birthday gift.
The bench was a birthday gift and arrived in time for my wife to assemble it and for us to deliver to the birthday boy!
2 avril 2026
Réponse de Alexander Rose
Dear James,
Thank you for sharing your experience with us. We’re delighted to hear that the bench arrived in time and played a part in making the birthday celebration a success. It’s especially lovely to know it was assembled and delivered just in time for the birthday recipient - what a thoughtful gift.
Warm regards,
Alexander Rose Team
Quality furniture and immediate…
Quality furniture and immediate response to online purchase of accessories.
2 avril 2026
Réponse de Alexander Rose
Dear Richard,
Thank you for your positive feedback. We’re delighted to hear that you’re pleased with the quality of our furniture and the immediate response to your online purchase of accessories.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Garden table…
Don’t like the polyurethane paint finish! The last one I bought from you stained wood and much more practical and natural looking
2 avril 2026
Réponse de Alexander Rose
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that the polyurethane paint finish on your garden table hasn’t met your expectations. We understand that a stained wood finish offers a more natural look and can feel more practical to some customers, and we appreciate you highlighting this comparison with your previous purchase.
Your comments are valuable and will be shared with our product team, as they help us review finishes and ensure we continue to meet our customers’ preferences. If you’d like to discuss your concerns further or explore alternative options in our range, our customer service team would be happy to help.
Warm regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear David,
Thank you for your kind review. We’re very pleased to hear that you found our communication and delivery to be very good. Providing a smooth and reliable experience from start to finish is something we take great pride in, so your feedback is truly appreciated.
Warm regards,
Alexander Rose Team
I always use this for my Nova…
I always use this for my Nova furniture, it keeps it looking good.
2 avril 2026
Réponse de Alexander Rose
Dear Mr Edward,
Thank you for taking the time to share your feedback. We’re delighted to hear that you always use this on your Nova furniture and that it helps keep it looking good. Your continued trust means a great deal to us, and it’s wonderful to know our products are supporting the long-lasting appearance of your furniture.
Warm regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear Dave,
Thank you for taking the time to leave a review.
We’re really glad everything went smoothly and that your order was delivered as expected.
We really appreciate your support and hope you enjoy your purchase.
Warm Regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear Becca,
Thank you for sharing your lovely review. We’re so pleased to hear that you found the ordering process easy, the delivery efficient, and that you’re happy with your product. Your feedback is truly appreciated and means a lot to our team.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear Leah,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you’re pleased with the product and that it was delivered efficiently.
If you ever need any assistance or have any questions in the future, please don’t hesitate to get in touch - we’re always happy to help.
Warm regards,
Alexander Rose Team
Bought a bench from them 350 not cheap…
Bought a bench from them 350 not cheap after just over a year all the finishing is peaked off sent photos was told it is normal and I have to buy a special paint from them and sand it all down and repaint it myself when I bought it it had a seven year guarantee but that doesn’t cover there workmanship would never buy anything from them again rubbish customer service
9 avril 2026
Avis spontané
Réponse de Alexander Rose
Dear Paul,
Thank you for taking the time to share your feedback.
We understand your concern, particularly given the timeframe. Following a thorough review by our team, the changes observed are consistent with the natural ageing of wood and its ongoing maintenance requirements, even within the first year of use, rather than a manufacturing fault.
We are continuing to liaise with you directly to provide guidance on appropriate care and treatment for your bench.
Warm regards,
Alexander Rose Team
Exactly the product we needed at a…
Exactly the product we needed at a reasonable price and bespoke delivery arrangements
25 mars 2026
Réponse de Alexander Rose
Dear Marion,
Thank you for your wonderful review. We’re so pleased to hear that the product was exactly what you needed and that you were happy with the price and delivery arrangements.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your furniture for many years to come. If you ever need anything, our team is always here to help.
Warm regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear Sarah,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you were pleased with the speedy delivery, secure packaging, and excellent value. Your feedback is truly appreciated and means a great deal to our team. If you ever need anything, our team is always here to help.
Warm regards,
Alexander Rose Team
The service was great
The service was great, but the website indicated that National Trust members would receive a 10% discount - the discount code did not work.
17 mars 2026
Réponse de Alexander Rose
Thank you for your review - we’re really pleased to hear that the service itself was great.
Regarding the National Trust member discount, we’re sorry for any confusion caused. We do occasionally provide discount codes to the National Trust for inclusion in their member communications, but this isn’t something that happens all the time. When codes are issued, they are created in limited batches and may have set expiry dates depending on when they were released.
If the code you tried came from an older magazine or has expired, it may no longer be active. Our customer care team would be very happy to take a look for you - please feel free to email us at customerservices@alexander-rose.co.uk and we’ll be glad to help.
Thank you again for taking the time to leave a review - we really appreciate it.
Warm regards,
Alexander Rose Team
Excellent high quality products and…
Excellent high quality products and great customer service with efficient delivery.
16 mars 2026
Réponse de Alexander Rose
Dear Mr Bellis,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re pleased with the high quality of our products and that our customer service and delivery met your expectations.
We truly appreciate you taking the time to share your experience, and we hope you enjoy your furniture for many years to come. If you ever need anything, our team is always here to help.
Thanks again for your kind words.
Warm regards,
Alexander Rose Team
Really good quality
Really good quality, solid garden furniture. Arrived quickly and was well packed.
17 mars 2026
Réponse de Alexander Rose
Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with the quality and sturdiness of your garden furniture. It’s great to know it arrived quickly and well packed too - our team will be thrilled to hear this.
We hope you enjoy your furniture for many years to come, and if there’s ever anything we can help with, we’re always here.
Thanks again for taking the time to share your experience.
Warm regards,
Alexander Rose Team
Beautiful product
Beautiful product, looks great on our terrace. Brilliant value for money.
4 mars 2026
Réponse de Alexander Rose
Dear Nia,
Thank you so much for your lovely review. We're delighted to hear that your new furniture looks beautiful on your terrace and that you feel it offers brilliant value for money. Knowing you're happy with your purchase truly means a lot to us.
If you ever need anything in the future, we’re always here to help.
Warm regards,
Alexander Rose Team
Réponse de Alexander Rose
Dear Ron,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you were able to get exactly what you needed without any issues.
If you ever need anything else, we’re here and happy to help!
Warm regards,
Alexander Rose Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.