Alive Network Avis 

521
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The line-dancing tutors were so good humoured and professional. We were a hen party of 50 and they taught us a few routines we can reproduce during the evening wedding celebrations. It was so, so, f... Voir plus

Noté 5 sur 5 étoiles

Great choice of musicians and was kept informed of all communication between the artists and Mark. Looking forward to having the Velvet Duo play at our wedding as they sound amazing

Noté 5 sur 5 étoiles

Excellent customer service with on line contact. Comprehensive but easy to understand contract details. Time taken from first enquiry to agreeing terms for suitable artists was only four days. Thank... Voir plus

Noté 5 sur 5 étoiles

We were looking for entertainment for our mums 75th. There was extensive choice at Alice! Within one week, Nick had helped us book an incredible musician Annie Vegas that brought our event to lif... Voir plus

À propos de l'entreprise

  1. Magasin de musique

Écrit par l'entreprise

Established in 1999, Alive Network has grown into the largest supplier of live entertainment for weddings, corporate events and private parties in the UK. With over 190,000 previous customers and an artist roster of over 3,400 bands, musicians and entertainers, Alive is the definitive one-stop-shop for live entertainment booking.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

521 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(521)

56 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I’ve always wanted classical music at…

I’ve always wanted classical music at my wedding.
I found Alive Network to be extremely helpful when I made my initial enquiry.
Clear precise information online. A wonderful choice of artists. At very competitive prices. Marc was definitely on the ball with the booking. Which was really appreciated.

10 octobre 2024
Avis spontané
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Réponse de Alive Network

Thanks for the great feedback Barbara, we really appreciate you taking the time.

Noté 5 sur 5 étoiles

Really quick and efficient

Really quick and efficient. Responding straightaway with any questions I had. Highly recommend thank you Clare

7 novembre 2024
Avis spontané
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Réponse de Alive Network

Thanks Tracey, and thanks for your booking

Noté 1 sur 5 étoiles

Don’t trust their reviews

I used Alive Networks to find a band for our wedding. The band were good when playing live but I was a bit disappointed in the preparation of the “free DJ” service. They said they had a Spotify playlist which I looked at and tried to add a few of our own songs and remove some I didn’t like. It wouldn’t let me do that, so the week of the wedding I then got a request to do our own playlist which was a bit late. I assumed they would review this and put it in some kind of order or at least pick what was appropriate during their breaks but they didn’t. They just hit play and there wasn’t even fading between the tracks so this was disappointing and I gave a 3 star review. However, what is more concerning is that hasn’t been published on their website. It’s still showing the band having all 5 star reviews and dates after our wedding. For that reason I would not trust Alive networks.

Following their response, I’ve actually removed a star… I cannot believe how disingenuous they are. Telling me that my review was published and I should look again.. it was publish the day after I wrote this original Trustpilot review (for which I have proof)!! So they only waited for me to call them out before publishing and then saying I’d made a mistake. And no, I don’t need you to contact me afterwards regarding this.. what are you going to do..the problem has already happened on my wedding day and you cannot fix it. The process of finding the band and communication with Alive Networks was fine hence why I gave them quite a positive review initially, it’s the lack of transparency since I left reviews which has me left me completely untrusting of this business.

11 octobre 2024
Avis spontané
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Réponse de Alive Network

Hi Vanessa, I think there's been some confusion as your review definitely has been published. You need to click through onto the band's reviews page to see it, but it's definitely there, and it's included in the overall tally of reviews at each score rating.

You had indicated on your review that you didn't want us to follow up with you, and it's a bit disappointing that, having indicated this, as well as rating Alive Network 4.75 out of 5 for our service, you've chosen to publish a negative review rather than reaching out. Is there a reason why you didn't want to get in touch about this - we could have helped you right away?

We'd really appreciate it if you would consider removing this review and contacting us to discuss further, as you were clearly happy with our service up to this point.

Also, to be clear, part of the reason we request artist reviews from customers is so that we can ensure our expected standards are being met, and where artists fall short, they are removed from our website, which is why the review scores are so high. We don't work with artists who get a lot of negative reviews.

We have spoken with the band about your feedback and they've apologised, and promised to take more care of their free DJ service in future.

Please do consider getting in touch so that we can talk about this further.

Noté 5 sur 5 étoiles

Gemma

Gemma , you are the best

every year you try your best to find me the most amazing artists for our annul Christmas party.

you are patient, kind and extremely efficient.
love working with you

1 novembre 2024
Avis spontané
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Réponse de Alive Network

Thanks so much Huda, and thanks for coming back to us again.

Noté 5 sur 5 étoiles

Classy Clare - Helpful and Heroic!

Clare was incredibly helpful, incredibly responsive and generally rather brilliant! Made life very easy indeed.

30 octobre 2024
Avis spontané
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Réponse de Alive Network

That's great - thanks so much for the positive feedback.

Noté 5 sur 5 étoiles

Would recommend

Gemma was really helpful and very professional. This is the second time we've used Alive Network, and they are excellent

27 septembre 2024
Avis spontané
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Réponse de Alive Network

Thanks Guido, really glad that you were happy with the service. Thanks for booking with us again.

Noté 5 sur 5 étoiles

Excellent company

Excellent company. Highly recommend. I was looking for a sax player and a DJ for my wedding. Gemma went above and beyond to help me. Fantastic customer service and very responsive to any enquiries. I would definitely use this company again.

18 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great!

Really clear website and the whole booking process super easy!

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. Clare was fab. She went above and beyond liaising with our venue to ensure it would be suitable. Would highly recommend.

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

lara made my experience easy andc…

Clara made my experience easy and enjoyable. Nothing was too much trouble even when we asked for a specific song which the band doesn't normally play. Everything was straightforward and very easy to book. The process was explained clearly and efficiently

7 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Very prompt.

Gemma was very responsive and efficient. It was very reassuring to feel th at the enquiry was being dealt with promptly.

5 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Gemma Jane was amazing from start to…

Gemma Jane was amazing from start to finish! Super easy to liaise with and did alot of the work for us. She set us up with a portal account straight away and suggested LOADS of great band options, within our budget. Gemma was always quick to respond and answered all our questions. We can’t wait for the band to perform on our big day and the whole process has made us even more EXCITED!!! Can’t wait and thank you! Would 100% recommend and will be using Alive Network again if needed. 5*!

2 août 2024
Avis spontané
Noté 5 sur 5 étoiles

We have used Alive Network for the last…

We have used Alive Network for the last 3 years. Nothing is too much trouble. We had a limited budget, so we were looking very carefully at what was available.
Alive never pushed us to choose something we didn't want.
We will use them again next year for our annual Christmas Dance.

6 août 2024
Avis spontané

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