Allegiant Avis 

This company is the worst airline out there. I used them back in July. Since I wasn’t logged into my account they are not willing to adjust my account with the points from my flight. And after a couple emails I just found this out at the end of September and my flight was in July. The last email response was the 2nd of September when I emailed them and they just responded back on September 29th.

During a trip my suitcase was damaged and after contacting customer service and completing the necessary paperwork I finally received my resolution. I was denied after 4 months of waiting for an answer as normal wear. It's unfortunate that this damage occurred after 4 delays and finally a cancelation. Very disappointing. This was my first time checking luggage with Allegiant and they accepted no responsibility!

I went to Knoxville to fly to Orlando. We got stuck in line to check in, waiting for people trying to make flights for weeks in the future. It should be common sense that you take care of rhe people who have a flight TODAY, before you assist those who do not. Encourage them to have a different line, use the phone, or use the app. Not hard to provide decent customer service, take care of those who have tickets first.

Well Allegiant conveniently cancelled our flight 20 minutes before boarding on a vacation trip. Of course, they gave us options for other flights but they were one to two days out. I ended up booking a flight to a different city and driving to my destination. Allegiant di offer a refund of which I accepted. Here is where the deception comes into play. I was told at the customer service desk that I was being refunded for my departing flight for 8 passengers. I also had a returning flight scheduled with Allegiant. They did not tell me my returning flight was also cancelled. So one week later, on my return to home, we were told that we were not on the flight. I then had to pay them again for that flight. So now, I am fighting for the remaining refund I feel I am entitled to and they are not cooperating. So basically I am currently out $1600 (Aproximately $200/ticket x 8 passengers). I will never use this airline again. Pay the extra money to other airlines and avoid being scammed by this organization. Also do not mention "Should I get a lawyer involved?", they disconnect the call. Even though I did not engage a lawyer. How unprofessional and disrespectful taking advantage and making me possibly take legal action.

Excellent carrier. Cannot best their rates. Staff is friendly. Highly recommended!

I’ve flown Allegiant 6 times now and not once have I had a normal experience. By far the worst airline on the planet. Is it worth saving some money to fly this horrible airline? No it’s not. Always late, or for us this time they ran out of fuel and had to reroute us. Do yourself a favor and fly a different airline. They are all so much better.

So you get what you pay for… Allegiant prides itself on poor customer service and terrible accommodations at a cheap price. Elmira manager was very rude to me and my family as we tried to check bags and stuff for our carry on luggage into their tiny carry on sized measuring devices. As we stuffed a duffel bag in the one staff member who is a female said “Nope that has to be checked, it does not fit”. Even before I finished trying to make it fit- it was tight and I had to force it but it fit. And it did fit as they hovered over me attempting to do that. As I stood up frustrated by her condescending attitude the manager ,Karen, added by telling me to calm down as she saw my frustration and called me rude. All I said was “I can’t believe we are squabbling over a 1/4 inch.” Karen, which it is her real name, then threatened that she would disallow my family to fly if I continued expressing my frustration. That is way beyond her authority and was unwarranted. Which only further got us upset!! So dont fly Allegiant and if you do avoid Karen at all costs.

We made a reservation online, but wanted to cancel due to a health issue. I called Allegiant Air customer service and had to wait 8,(YES 8) hours before I could reach a customer service agent on the phone!!!!

If I could leave a negative score, I would. I have been so disappointed by Allegiant. A recent trip left me waiting an hour and a half to get my luggage. This was after we were an hour late on both legs of the trip. As I’m writing this, I’ve been sitting on the runway for one hour while we wait for the other Allegiant aircraft to move from the gate we need to occupy. The level of incompetence is baffling. I doubt anyone will even read this review but it’s a way to channel the rage I feel as I’m held hostage by this joke of an airline. I’ll gladly pay the higher rate for a better airline in the future.

Allegiant is a total failed business.
I Have flown the same flight Fort Wayne to Punta Gorda more than 20 times.
1. This flight is delayed 75-80% of the time today 4 hrs and still counting
2. This particular flight has been canceled more than any other Allegiant flight according to the
statistics.
3. The new lightning rule 15min for 15miles is a joke this is Florida and in the summertime it storms everyday. Last flight we were held on the plane captive on the tarmac for 1 hr 50 min after the plane left more than 1 hour late and a 2 hour 12 min flight. Total time with typical 1 hr early arrival was over 5.5 hrs.
This company needs a refreshed administration literally fire and replace everyone...

Worst experience. Made us wait for six hours with no updates. When they finally told us we could board, they told us REPEATEDLY to be quick because there was a window to meet. A joke

The most obnoxious employees ever. We only needed a wheelchair and they made us stand in line even though we had boarding passes and no bags. Nothing but attitude. After standing in a line that was wrapped around the same lady said we didn't need to check in because we had no bags and had boarding passes, which I had already told her, then she ordered the wheelchair.

Tickets were paid for in March '21 for September '21 departure which included luggage and seat upgrades. A new job was taken July '21 and thus no vacation time. Flights were cancelled due to new job on August 1 2021.
My thoughts were to plan another trip in '22 and prevent losing the additional $300 (cancel cost $60).
I now am finding out that I have NO CREDIT!

Evidently they manipulate the dates to their advantage and offer nothing in return.
This was my first and last dealing with these crooks.
My frustration is in overpaying for seats and luggage which was NEVER provided which basically doubled the original flight cost.

I booked a flight (2509) from Palm Beach International to Concordia on Friday 22nd April with Allegiant. The airline cancelled it a few weeks before that date and promised a refund within 72 hours. Despite several emails, I have still not received my £170 (or equivalent dollar) refund into my Paypal account.

It has been 4 months. 4 MONTHS since i've been waiting for my refund for my cancelled flight.
We booked a flight for LAS to SMX on the 9 January 2022 but we could not land because of the weather. They told us we'd get a refund in 2 weeks but it's been 4 months since i've tried contacting Allegiant in all ways possible and just couldn't. When i try calling them from my country it doesn't respond. When i try connecting to their website from my country the website is blocked. My only option was to e-mail them and they have automatically replied 4 times asking me if my issue was still a thing and i keep saying yes but nobody ever deals and sends me an e-mail concerning my refund.
Allegiant please, if you see this please help for my refund for flight BLD46G. I have lost 392$ and even more since i had to book a hotel and book another flight with the same company but for a worse airport destination and higher price.

My vouchers are not working and I am currently on the phone waiting to talk to someone. I have currently been on phone for 3hours. This is absolutely ridiculous!!! This makes you want to spend more for a ticket to get better customer service!

We just learned our flights in August were cancelled without explanation. We were given a number to call and after several hours total on the phone I have given up on reaching them. The flights may work for you and save you a few dollars but the dependability is a big concern.

ABSOLUTELY THE WORST! If you love someone don’t let them fly Allegiant. I got bumped at the last minute and I was so upset!I had visited my sister and I had been crying nonstop.I have not seen her in 5 years.Airport security was more than wonderful and gave me a lift and set me up with a hotel and another flight. I sure wish I had checked the reviews first. $699 for the room and another ticket thru Southwest.
DO NOT FLY ALLEGIANT 😱

I traveled from Flordia to NY on March 16th 2022 and we were delayed, then deborded due to fog, waited almost an hour to get back on, then waited another 30 minutes to take off. When we finally landed at the Elmira Airport we waited yet ANOTHER 45 minutes for an e gate to get off. But while we were waiting we were all feeling nauseous and smelling fumes. It was hydrologic fumes from the plane. 45 MINUTES!!!!! I have it on video of the pilot apologizing for not turning something off on the plane. And all they did was offer $75 off my mother's next flight. Nothing about my flight. Just hers. We flew together!! WORST EXPERIENCE OF MY LIFE!!! I had a migraine for 3 straight day from those fumes. They could care less. I messaged them over 2 weeks ago privately to express my concern and they NEVER replied back.

I would not use Allegiant Air if they paid me to do so! I have been attempting to simply upgrade my car bundle to a larger car for weeks and weeks and weeks. The car rental service can not assist me because it was booked thru Allegiant. I have called and been placed on hold for more than 2 hours. No one ever answers and often the call just hangs up on you. In fact, often the customer service line simply rings busy. I have tried on line chat and there are never representatives available. I have sent multiple emails and never get a response. It is not worth the tiny savings you think you are getting. They indicates that you can make changes and even cancel for free but trust me, you will never reach anyone to help you to do so.